Xavier was very very friendly and amazing, honestly had a very good experince he was helpful and answered all my questions. I had a bad experience with customer service on the phone and he most defini... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely helpful staff in this store! Was having a lot of stress with a different provider and Nino made this experience seamless and easy, thank you!
Company replied
We received excellent service from Nino! He helped us convert our SIM to an eSIM quickly and efficiently. Very helpful, knowledgeable and made the whole process incredibly easy. Thank you!
Company replied
I had an excellent experience at the Three store. The customer advisor, Danna was friendly, professional, and extremely helpful throughout my visit. She took the time to answer all of my questions, ex... See more
Company replied
Company details
About Three UK - 3Store Oxford Street East
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
160 Oxford St, W1D 1NF, Greater London, London, United Kingdom
- 02073230686
4.9
Excellent
516 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abraham helped us out and was very…
Abraham helped us out and was very sweet and guided us with the entire process.
August 26, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
That's brilliant, Elysian 🌟 Abraham's kind approach and steady guidance clearly made the whole experience a positive one 💫
- Three Social Media Team
Abraham was a great help and the entire…
Abraham was a great help and the entire prosses was quite smooth.
August 26, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Sara, many thanks for your feedback. We're glad Abraham was able to guide you through the process and provide a positive experience. Hearing that everything went seamlessly is exactly what we aim for.
– Three Social Media Team
Top service from Zisan
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Love the energy and feedback, Betty! Zisan is truly our champ. See you soon! 😉 - Three Social Media Team
Reply from Three UK - 3Store Oxford Street East
Woohoo 🎉 Ksesha, we're thrilled everything fell into place so effortlessly and left such a positive impression 🌟
- Three Social Media Team
Reply from Three UK - 3Store Oxford Street East
Hi Jeane, thank you for the positive note. We’re happy everything was completed promptly and with care. — Three Social Media Team
Reply from Three UK - 3Store Oxford Street East
Hello Chenille, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review!
- Three Social Media Team
Amazing service from Xavier
Xavier was very very friendly and amazing, honestly had a very good experince he was helpful and answered all my questions. I had a bad experience with customer service on the phone and he most definitely made up for that!
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Otis, thank you for sharing your experience. Xavier’s dedication in guiding you through your queries helped create a refreshing change, and we’re pleased to know your interaction left you feeling valued. — Three Social Media Team
Abraham helped me a lot and I got my uk…
Abraham helped me a lot and I got my uk number straight away!
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hey Vicky, thanks for the fantastic 5⭐ review. We’re delighted Abraham provided such a smooth and helpful experience. -Three Social Media Team
Reply from Three UK - 3Store Oxford Street East
Oh wow, Jiarou! That’s what we call fantastic service. We truly appreciate you sharing this with us! ☺️ - Three Social Media Team
Abraham was very helpful and kind
Abraham was very helpful and kind. Thank you for your help.
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Absolutely fabulous Bedoor! We’re glad Abraham was able to provide you with such great support. Thank you for taking the time to leave us a 5⭐ review! - Three Social Media Team
Quick easy and straightforward
Quick easy and straightforward, Abraham was very helpful
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hey there, we’re so glad you’re happy with our service from Abraham, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Service was really quick and Xavier was…
Service was really quick and Xavier was really kind and polite and made the experience better
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Fatima, thanks for the glowing 5⭐ love. We're glad to know that Xavier delivered quick and outstanding assistance, creating a seamless experience for you.
-Three Social Media Team
Had a great experience thanks to Danna!
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Woohoo 🎉 Rafael, what a lovely shout‑out for Danna. Thanks for making our day 🌟
Three Social Media Team
Absolutely amazing customer service…
Absolutely amazing customer service skills, Danna answered all of our questions and help us solve a lot of our problems, she was recommended to us from another store
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hey Luz, it’s wonderful to hear Danna supported you so well and was able to help with everything you needed. We really appreciate your kind words and the recommendation. 😊
-Three Social Media Team.
Just left the store very happy Danna…
Just left the store very happy Danna helped set up my new phone and she was lovely!
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Ahmed, we appreciate your kind words. The support provided by Danna helped make setting up your new phone a smooth experience, and we’re pleased you enjoyed your interaction. — Three Social Media Team
Reply from Three UK - 3Store Oxford Street East
Thanks for sharing this, Comerade. We’re glad the support you received felt clear and reassuring. Have a great day.
— Three Social Media Team
Extremely helpful staff in this store
Extremely helpful staff in this store! Was having a lot of stress with a different provider and Nino made this experience seamless and easy, thank you!
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hey Jess, thanks for your review. We’re really glad to hear Nino was able to make your visit feel smooth and supportive, especially after the challenges you had with your previous provider 🌟
-Three Social Media team.
Great service and knowledge!!
Great service and knowledge!!! Thank you Abraham, would thoroughly recommend
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
Hi Cara, we’re pleased to hear that Abraham created a positive and supportive experience. Thank you for the dazzling 5⭐ review.-Three Social Media Team
Worked with Nino on purchasing a new…
Worked with Nino on purchasing a new tablet on a plan. Very helpful and useful and made everything easy for me. Definitely recommend
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
We appreciate your brilliant feedback, Jay. It’s great to know Nino’s support and clear guidance helped you choose the right tablet with ease.
— Three Social Media Team
Really good customer service very kind…
Really good customer service very kind appreciated
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Oxford Street East
We appreciate your 5⭐ review, Nivashan. It’s great to know the team’s helpful approach made everything straightforward for you.
— Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.