Three UK - 3Store Oxford Street East Reviews 

555
TrustScore 5 out of 5

4.9

160 Oxford St, W1D 1NF Greater London, London, GB


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Rated 5 out of 5 stars

Super fast professional service in store, I was rushing and needed someone to take over switching broadband and sim card quickly and Rodel made it seemless. Thanks so much!

Company replied

Rated 5 out of 5 stars

ABRAHAM is a great guy we can make customer feel like 3 is best of all and suggesting offers and new updates well for me at Oxford store loved this catchup

Company replied

Rated 5 out of 5 stars

Rodel has been incredibly helpful and patient, explaining everything in great detail and offering me the best deals. I am very grateful for his help and very happy with thr service I have received.

Company replied

Rated 5 out of 5 stars

Abraham was very helpful, & as visitors to UK made sure our phones were set up for what we needed. He was very friendly, helpful & knowledgeable, much appreciated.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Oxford Street East

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 160 Oxford St, W1D 1NF, Greater London, London, United Kingdom

  • 02073230686

4.9

Excellent

TrustScore 5 out of 5

555 reviews

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4.9

All reviews

(555)

33,469 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good customer service very kind…

Really good customer service very kind appreciated

August 20, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

We appreciate your 5⭐ review, Nivashan. It’s great to know the team’s helpful approach made everything straightforward for you.
— Three Social Media Team

Rated 5 out of 5 stars

My experience at store was lovely

My experience at store was lovely! Thank you Danna!

August 20, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Ariana, thanks for the lovely review. We’re happy to hear that Danna at the store provided outstanding support and created a positive experience for you.
— Three Social Media Team

Rated 5 out of 5 stars

Danna was great!

August 20, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hey Alfredo, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us about Danna. 😊 — Three Social Media Team

Rated 5 out of 5 stars

So kind staff

So kind staff , friendly, helpful, made everything easy. Thanks wareesha

August 20, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Thanks for the lovely 5⭐ review, Mukhled! Wonderful to know Wareesha’s kindness and guidance made your visit smooth and stress‑free. We’re glad you had such a positive experience. — Three Social Media Team

Rated 5 out of 5 stars

Nino was a class act

Nino was a class act! Got me sorted quickly and was very clear!

August 20, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hey Daniel, that’s brilliant! 🎉 We’re so glad Nino made everything go smoothly for you. 😊-Three Social Media Team

Rated 5 out of 5 stars

Zi was excellent

Zi was excellent, well informed and super helpful.

August 19, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Hamza, thank you for the fantastic feedback. We’re delighted to hear that Zi provided clear guidance and created a seamless experience for you.
– Three Social Media Team

Rated 5 out of 5 stars

nino was good and amazng had a great…

nino was good and amazng had a great time in three and will come in future for this only . best service in london three

August 19, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Thanks a ton for your review, Ishika! 🎉 Nino really nailed it, and we're so hyped to hear you had the best service in London. See you next time! ☺️ — Three Social Media Team

Rated 5 out of 5 stars

great customer service

great customer service
Extremely nice staff

August 19, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Bayan, thank you for taking the time to leave a review. We are delighted to hear that you enjoyed our customer service and found our staff so welcoming. Thank you for choosing us! — Three Social Media Team

Rated 5 out of 5 stars

He was so helpful

He was so helpful ! Abraham

August 19, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

That’s impressive, Alexandru 🎯 Fantastic to know Abraham's support stood out so positively ✨

- Three Social Media Team

Rated 5 out of 5 stars

He was so friendly and helpful

He was so friendly and helpful ! Abraham

August 19, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Thanks for letting us know, Daniela. We’re glad Abraham offered the guidance you needed and made your experience straightforward.
— Three Social Media Team

Rated 5 out of 5 stars

Lovely experience

Lovely experience with Abraham

August 18, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Nadiv, we’re delighted your experience stood out in such a positive way. It’s great to know you felt well looked after.
— Three Social Media Team

Rated 5 out of 5 stars

I had a fantastic experience at Three…

I had a fantastic experience at Three thanks to the excellent service I received from Abraham. He was incredibly helpful, patient and professional throughout, taking the time to understand exactly what I needed and making sure everything was sorted properly.

It’s rare to receive such attentive and friendly customer service, and they made the whole experience incredibly easy and pleasant.

August 18, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hey Leyla! Friendly, professional, and sparkling with good vibes that's our Abraham! ✨ We're overjoyed you left feeling valued, and we can't wait to welcome you back soon. 🌼 — Three Social Media Team

Rated 5 out of 5 stars

Tasfia was knowledgable and patient

Tasfia was knowledgable and patient. Also solved my problem in a better way than I had expected

August 18, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi there, thanks for taking the time to leave your comments. It’s wonderful that Tasfia provided such strong assistance and delivered a solution beyond what you expected.
– Three Social Media Team

Rated 5 out of 5 stars

Abraham and Liz were amazing

Abraham and Liz were amazing, can’t fault them at all. They knew exactly what the issue was with my sim that wouldn’t register with the network. Very efficient and had a great chat with them both.

August 18, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi James, it’s lovely to hear Abraham and Liz made things feel clear and easy while keeping the conversation enjoyable. Thanks for taking the time to recognise the care they put into your experience — Three Social Media Team

Rated 5 out of 5 stars

Edha and Danna helped me out today

Edha and Danna helped me out today, they were lovely!!

August 17, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Gerardo, we’re delighted to hear that Edha and Danna provided such lovely assistance. Your kind words mean a lot.
– Three Social Media Team

Rated 5 out of 5 stars

Danna was lovely and helped me opening…

Danna was lovely and helped me opening a new contract! Thank you so much for the experience

August 17, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Thank you for sharing this amazing 5⭐ review, Edwin! It’s great to hear Danna guided you through your new contract with such care and efficiency. We appreciate you taking the time to share this.
— Three Social Media Team

Rated 5 out of 5 stars

Got everything sorted out quickly and…

Got everything sorted out quickly and nicely by Tasfia and Prit.

August 17, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Matthew, we’re thrilled Tasfia and Prit delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
– Three Social Media Team

Rated 5 out of 5 stars

Great Service from Abraham

Great Service from Abraham. Thank you.

August 17, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Hi Eric! We're delighted Abraham provided outstanding support. Thanks so much for your fantastic 5⭐ review! – Three Social Media Team

Rated 5 out of 5 stars

Nino was very quick and nice

August 14, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Thank you for the brilliant 5⭐ feedback! We’re delighted Nino provided such fast and friendly help during your visit.
– Three Social Media Team

Rated 5 out of 5 stars

Nino was great sales person and gave…

Nino was great sales person and gave top class customer service

August 14, 2026
Unprompted review
Three UK - 3Store Oxford Street East logo

Reply from Three UK - 3Store Oxford Street East

Thank you for the amazing 5⭐ feedback! We’re delighted Nino provided excellent support and helped you with such confidence and care.
– Three Social Media Team

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