Josh has been amazing with his technical knowledge and his professionalism throughout our experience. I would recommend him to anyone who is looking for a new phone or sim. He’s a top lad
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See what reviewers are saying
Sam at the mall store made our visit easy and straightforward. Very friendly and knowledgeable and answered all our questions happily. Purchased two new phones. Great customer service 🌟
Company replied
Jake the sales consultant was very helpful with sorting out new contracts for myself and my son, finding us the best contracts for our phones. He was very friendly and professional. Great customer s... See more
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Madeline was very helpful. She gave us lots of knowledge and information on the best deals for the both of us and was very patient with us in deciding what phones were best for us. She insured we were... See more
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Company details
About Three UK - 3Store Plymouth
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 29, Drakes Circus, PL1 1EA, Plymouth, South, United Kingdom
- 01752664058
4.8
Excellent
91 reviews
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A software update crashed my son’s SIM…
A software update crashed my son’s SIM card, all sorted out quickly by Jordan. Thanks.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thanks for the 5⭐ rating, James. We are glad to know that Jordan restored your son's SIM after the update issue.
– Three Social Media Team
Jess in the Plymouth Branch was…
Jess in the Plymouth Branch was brilliant. A real credit to Three. Thankyou
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Your shout‑out is WOW ✨ Helen. Jess in Plymouth delivered such standout support that clearly reflects the high standards we aim for. Wishing you more reasons to smile today 😊 -Arvind
The team were helpful and helped set up…
The team were helpful and helped set up my phone perfectly. Really great help as I was nervous getting a new phone. Thanks Ollie and Three Plymouth,YNWA
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thank you for sharing your experience, Richard. We’re pleased to hear that Ollie and the Plymouth team supported you so well during your phone setup. 😊 -Veronica
Reply from Three UK - 3Store Plymouth
Hi Elena! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Perfect!
Maddi was an absolute gem helping me get my new phone within my budget.
Absolutely fantastic service and support!
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hey Svenja, thanks for sharing this 🎯 We’re really pleased that Maddi’s support made your experience a great one and helped you find the right phone. Enjoy your new device 😊 -Neha
Jordan was very helpful and sorted all…
Jordan was very helpful and sorted all the transfer a colleague failed to do so, much pleasure dealing with him
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hi Terri, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Jordan. -Prabhjeet
Big shoutout to Jake at the store…
Big shoutout to Jake at the plymouth city centre three store today! He was super helpful and friendly during my phone upgrade. Left a very happy customer! 📱😊 #Upgrade #CustomerService #Happiness
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Yay, Clare 🎉 We’re thrilled Jake made your upgrade flow smoothly and left you walking away happy from the Plymouth store. Here’s to many more great experiences ahead 💙 -Arvind
I was served by Jordon in plymouth in…
I was served by Jordon in plymouth in Drakes circus last week May 2026 .He's service was Excellent ...Really Great,
Thank you Jordon
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Amazing, Tina! We're delighted to hear that Jordon provided you with excellent service at our Plymouth store in Drake Circus. Our team always strives to deliver a great experience. 🥰 -Prabhjeet
I went into the store to get my…
I went into the store to get my contract renewed, kieran helped keep fix a problem with my phone but also found me a great offer for my new phone and set it up
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Hey Elizabeth, it’s fantastic to hear how Kieran made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Jordan at three store Plymouth was…
Jordan at three store Plymouth was amazing sorted new home broadband and new sim card for me at an amazing deal
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
That's wonderful to hear, Tim! A big shoutout to Jordan at our Plymouth branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica
Great customer service
Great customer service, very helpful and it was a quick and easy process. I got a good deal great phone for good price.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thanks so much for your review! Delighted to hear you had great customer service and found the perfect deal. Enjoy your new phone! 😀 -Ayesha
Was served by kieran who was helpful in…
Was served by kieran who was helpful in setting my phone up and getting me started
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Dave, it’s fantastic to hear your visit went so well. Kieran will be glad his help made your first steps with the new phone easy. -Manavata
I called in the 3 store in Plymouth as…
I called in the 3 store in Plymouth as I wanted to use my mobile abroad without additional cost. My wife did as well. Josh was very helpful and sorted it out for both of us. Very friendly and efficient service.
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Julian 💫 We’re delighted that Josh supported you at the Plymouth store with clear, steady care and sorted your travel setup for both of you with ease. Wishing you smooth moments ahead ❤️ -Arvind
Sam was incredible . Great for the elderly .
Sam was incredible ! We saved money, got new plans, closed down an account we couldn’t access . Brilliant 5 star service with Sam who went through everything with total respect for our “elderly” approach . We aren’t great with technology and he really helped us . Feeling so grateful and so happy he sorted everything we’ve been struggling with for over a year. Wouldn’t hesitate to recommend the brilliant service , respect and helpfulness of this store .
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thank you, Sharon, for such a heartfelt review. We’re delighted to hear how much Sam’s care and dedication meant to you, especially in guiding you through everything with patience and clarity. Your recommendation means a great deal to us. 😇 -Prabhjeet
Great experience
Jordan in the local Plymouth store was extremely knowledgeable about the different 3 products and was able to provide me with the right Sim deal.
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thank you for your 5⭐ review, Louise! It’s great to hear Jordan took care of everything for you. We hope to see you again soon! -Ayesha
Jordan in the Plymouth store was super…
Jordan in the Plymouth store was super knowledgeable and very professional. Great job!
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thank you for taking the time to share this lovely review, David. We’re delighted to hear that Jordan provided clear guidance and supported you throughout. -Afaq
Dave
Dave, the trainee manger who Brilliant form start to finish made everything so easy and clear 10/10 recommend
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Amazing, Jordan! We're delighted to hear that Dave created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
Jess was very helpful
I found my experience of getting a new phone made very easy bý the exceptional service by Jess. Transferred everything I needed over, plus showing me what I needed to know.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Martine, we love this! Jess had a huge smile when we shared your review. We’re so glad she made the whole process simple and stress‑free for you. Enjoy your new device! 😃 -Ayesha
Jordan was very helpful with sorting…
Jordan was very helpful with sorting the issues out on my phone
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
Thanks for sharing this, Margaret 😊 Glad to hear Jordan was able to help and get things back on track for you. -Samad
Great Service at Three
Jess was amazingly helpful and patient while I purchased my MiFi Hub contract.
She set up the mobile unit for me and fully explained its function.
Very pleased with the service.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Plymouth
It’s fantastic to hear how Jess’s patience and expertise turned your MiFi Hub setup into a seamless onboarding experience and a true moment of excellence for you, Jack. Happy surfing! -Ashifa
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