It's just marvellous one. Simply solve my problem in one touch. Mr Shaimim liberty mall, Romford, really appreciate his help. Great man. Thank you
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nehal was very helpful, friendly and explained very clearly the package we are taking and the offers my plan has as well.
Company replied
Well its really best experience by staff .. best welcoming staff .. well treated by Andreea in romford liberty School..
Company replied
I was served by Dean, who helped me with getting set up with a mobile broadband package and new mobile sim. He was excellent, made everything simple and easy to understand, cannot fault the service re... See more
Company replied
Company details
About Three UK - 3Store Romford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 23 The Liberty Centre, RM1 3RL, Romford, London, United Kingdom
- 01708752582
4.9
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nehal has been very helpful
Nehal has been very helpful, with an eye for detail and customer swrvice.
Great job, thank you.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Romford
That’s impressive, Julian 💫 We’re delighted Nehal provided such brilliant support and made sure everything was spot on for you. Thanks for being awesome 💙 -Arvind
Reply from Three UK - 3Store Romford
That’s awesome to hear! 🎉 Jonny, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
My experience was great as John was…
My experience was great as John was attentive to my issues and really does explain what I needed to know.
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Kehinde, we’re delighted John explained everything thoroughly and ensured you felt supported. Your kind words mean a lot to us. -Suhaas
Tamima was very nice and helped us
Tamima was very nice and helped us
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thank you for the 5⭐ review, Meriem! We truly appreciate you sharing your experience. It’s wonderful to hear that Tamima provided you with outstanding care. -Neha
Tamima very helpful
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hey Sultan, it’s fantastic to hear that Tamima made your visit so seamless. Your feedback means a lot to us, and we’re thrilled she left such a positive impression. 🥰 -Kashish
Nehal was really nice to my son and I…
Nehal was really nice to my son and I and we wanna thank you guys for a good customer service
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks a ton, Adaora! 🎉 We’re so glad everything went perfectly with Nehal, and we can’t wait to welcome you back again! 🥰 -Kashish
Tanmay is the best advisor and he is…
Tanmay is the best advisor and he is really helpfull and informative.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Woohoo 🎉 Muhammad, your words light up our day! We’re delighted that Tanmay delivered such attentive support and explained everything with real confidence. Wishing you many joyful moments ahead ❤️ -Arvind
Nehal made the process of moving into…
Nehal made the process of moving into 3 so smooth and easy
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Romford
We’re thrilled to hear this! 🌼 Nehal will be delighted to know they made your experience shine. Thanks for letting us know, it truly means a lot to us, Guna! 🥰 -Kashish
Nehal has given a best customer service…
Nehal has given a best customer service while taking my first sim and very friendly guy.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Romford
We love hearing this, Koushik. Delivering brilliant service and joyful moments is what drives us every day, and we’re glad Nehal brought it to life so beautifully. Thank you for sharing your experience! -Ashifa
Nehal
Nehal , he was very friendly and explained every plan with patience , good customer service
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Haroon! Amazing to hear, and we love this energy. We’re really happy Nehal made everything easy and clear for you. She’ll be glad to know you had such a smooth visit. ⭐🥰 -Ayesha
Nehal is perfectly helpful for me…
Nehal is perfectly helpful for me setting up everything regarding my home broadband and my mobile services. Excellent service and will recommend.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks so much for your kind message. It’s fantastic to hear how well Nehal supported you with getting everything in place for your home internet and mobile needs. Your recommendation is greatly appreciated. -Manavata
It was a good experience along with…
It was a good experience along with good service i must say. Nehal the advisor helped me a lot. The patience and politeness is highly appreciated. Overall amazing!
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Afrzeh. We’re delighted to hear Nehal made such a positive difference with their thoughtful approach and supportive guidance. Your recognition of their patience and courtesy means a lot. 🥰 -Prabhjeet
Shabeer assisted me and he quite…
Shabeer assisted me and he quite helped. He explained everything.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thank you for your lovely feedback, Clive! ✨ We’re delighted that Shabeer supported you so well. -Veronica
Nehal in the Romford store if your guy…
Nehal in the Romford store if your guy to go, clear explanation of my contract and concerns, no tricks just good customer service quick and swift.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Daniel. It’s great to hear that Nehal in our Romford store was able to make things clear and straightforward for you. Providing honest, efficient service is exactly what we aim for. ☺️ -Prabhjeet
Great, friendly staff
Great staff, great pricing, no complaints. Dean was a top bloke and really helpful. Highly recommend visiting this store!
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Big savings, great vibes that’s the combo we aim for every time. We’re delighted that Dean enhanced your experience, Oliver, and secured a deal truly worth recommending. -Ashifa
Reply from Three UK - 3Store Romford
Hi Markus
It’s wonderful to know Shabeer provided you with excellent support 🙌 We really appreciate your review. -Shivam
Everyone was so helpful and friendly
Everyone was so helpful and friendly, thank you very much. Special thanks to Dean!!
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Emile, team members like Dean turn simple interactions into such a welcoming experience, and we’re glad the whole group made you feel so well looked after. -Kishan
Nehal ,my experience it was very…
Nehal ,my experience it was very positive, I was more than happy to collaborate with Nehal(the person who helped me with the contract)!
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks for your 5 ⭐ review, Alektina, and it's lovely to hear that you enjoyed great customer service from Nehal with your contract. We appreciate you taking the time to share this with us. -Michael
Nahal
Great service and was able to break down a relatively complex process into a few simple steps.
Also found me a great deal and showed a genuine interest in the customer.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Freddie! It's wonderful to hear Nahal handled everything with care and helped you secure an offer you're happy with. We appreciate you taking the time let us know about your experience. -Afaq
Tanjana was an absolut help
Tanjana was an absolut help, she took time to explain me in detail everything and she answered all my questions. Extremely happy with her service .
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Narcisa. It’s great to hear that Tanjana provided the clarity you needed and offered a thorough experience. We appreciate you taking the time to share this review. -Kishan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.