Nehal, was very polite, helpful in everything I need when it comes choosing the right phone needed to cater my needs in work, home and in any social setting. Very great costumer service very informat... See more
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Absolutely outstanding customer service! I visited the store after having quite a stressful time trying to arrange internet for a block of flats. I originally went in simply to collect the... See more
Company replied
Well its really best experience by staff .. best welcoming staff .. well treated by Andreea in romford liberty School..
Company replied
The team and especially Tj in Romford were great - sorted a WiFi issue and helped me through it. Cannot recommend enough
Company replied
Company details
About Three UK - 3Store Romford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 23 The Liberty Centre, RM1 3RL, Romford, London, United Kingdom
- 01708752582
4.9
Excellent
145 reviews
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Everyone was so helpful and friendly
Everyone was so helpful and friendly, thank you very much. Special thanks to Dean!!
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Emile, team members like Dean turn simple interactions into such a welcoming experience, and we’re glad the whole group made you feel so well looked after. -Kishan
Nehal ,my experience it was very…
Nehal ,my experience it was very positive, I was more than happy to collaborate with Nehal(the person who helped me with the contract)!
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks for your 5 ⭐ review, Alektina, and it's lovely to hear that you enjoyed great customer service from Nehal with your contract. We appreciate you taking the time to share this with us. -Michael
Nahal
Great service and was able to break down a relatively complex process into a few simple steps.
Also found me a great deal and showed a genuine interest in the customer.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Freddie! It's wonderful to hear Nahal handled everything with care and helped you secure an offer you're happy with. We appreciate you taking the time let us know about your experience. -Afaq
Tanjana was an absolut help
Tanjana was an absolut help, she took time to explain me in detail everything and she answered all my questions. Extremely happy with her service .
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Narcisa. It’s great to hear that Tanjana provided the clarity you needed and offered a thorough experience. We appreciate you taking the time to share this review. -Kishan
I had a great experience
I had a great experience. The staff were helpful and able to explain everything I needed in detail.
Thanks to Tanjana for the help.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks for sharing your experience, Suwilanji! It’s good to hear that Tanjana provided the clarity you needed and took the time to go through everything. We appreciate you taking the time to share this with us. -Kishan
Amazing customer service and kind man
Amazing customer service and kind man
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thank you for the great review, Rebecca! We’re happy to know you had a wonderful experience. -Neha
Tamima has always been helpful
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Paula! It’s great to know that you've received such steady support from Tamima and that they have made a positive impression every time you've reached out to us. -Kishan
Nehal ,very helpful,
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Nehal very good man
Nehal very good
I would like to say thank you to nehal who attended to me at the 3G store. He was very nice, polite, and helpful. He took his time to explain everything clearly and made me feel comfortable. His customer service was excellent, and I really appreciated his kindness
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thank you, Elizabeth, for sharing such wonderful feedback. We’re delighted that Nehal was able to make your experience smooth and easy. Have a great day! 🤗 -Kashish
Brilliant staff so lovely and helpful…
Brilliant staff so lovely and helpful really down to earth and ready to help anyone. Took out my first phone contract and never felt better 😁 11/10 from me
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Faith. We’re delighted to know your experience with our team was so positive. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Nehal was an amazing advisor and guided…
Nehal was an amazing advisor and guided us through the whole process
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Boom 💥 Reviews like yours truly make our day. We’re delighted to hear Nehal made everything seamless. Here’s to great things ahead, Monica 😃 -Arvind
Nehal is very good in terms of the…
Nehal is very good in terms of the customer service.The customer relationship is very superb.He is very intelligent in explaining to me
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks for your 5 ⭐ review, Ganiyat, and it's lovely to hear that you enjoyed great customer service from Nehal. We appreciate you taking the time to share this with us 🎊. -Michael
Nehal is very wonderful in terms of the…
Nehal is very wonderful in terms of the customer service. He is very calming and friendly in explaining to me. The customer relationship experience is amazing.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi there, we’re delighted to hear that Nehal’s patience and friendliness made your experience so positive. -Suhaas
My experience is very good with nehal…
My experience is very good with nehal he is very good in services and even in nature wise also
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Sehaj. We’re glad Nehal made your experience enjoyable with his great service and kind approach. We hope you have a wonderful day! 😊 -Prabhjeet
I have received excellent customer…
I have received excellent customer service from three today, and have been a happy customer for years. The lady helping me today has provided great customer service today and every other time I have visited the store
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thank you for your kind words, Michael. We’re grateful that you’ve stayed on this journey with us for years. Hearing from you that every visit has been a great experience is exactly what we aim to deliver every day for our lovely customers 😇 -Ayesha
Helpful and super informative
Helpful and super informative
Easy straight forward upgrade
Dean especially was super helpful
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Romford
You’ve truly made our day, Fay ✨ A huge shoutout to Dean for making your visit memorable and ensuring you received excellent service. Wishing you a fantastic day 🎉 -Manavata
Very accommodating and helpful
Very accommodating and helpful. We had Dean help us in store today and he worked his magic to help us get the phone we wanted.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Mollie, it’s wonderful to hear that Dean looked after you and made sure you walked out with exactly the phone you wanted. Wishing you a fantastic day ahead! -Manavata
Dean was an absolute pleasure
Dean was an absolute pleasure, a great help
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Popped in just to see what options I…
Popped in just to see what options I have and the gentleman Dean have been most helpful and we ended up making the best deal there is.
He is a great asset to you.
Thank you so much
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Woohoo, Agnieszka! 🎊 It’s wonderful to hear that Dean made your experience truly remarkable and helped you secure the best deal. We truly appreciate you taking the time to leave an incredible 5 ⭐ review! -Afaq
Tamina was a very knowledgeable and…
Tamina was a very knowledgeable and helpful person.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
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