Three UK - 3Store Sheffield (Fargate) Reviews 

96
TrustScore 5 out of 5

4.9

No. 1 49/63 Fargate, S1 2HD Sheffield, Midlands, GB


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Rated 5 out of 5 stars

Excellent service from the team at the Three store. Everyone was friendly, welcoming, and very efficient. Rafeeah helped me today and the whole process was quick and smooth. A great experience overall... See more

Company replied

Rated 5 out of 5 stars

Purchased a device over phone but needed help with setting up. I was advised to go to local store, Tony at the Fargate store was amazing and got all my data transferred and all logged back in. I... See more

Company replied

Rated 5 out of 5 stars

Was having issue with my old device which Tony managed to fix but i still decided to upgrade to a new shiny phone and he got me all setup on new device with everything transferred and logged in, Ton... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Sheffield (Fargate)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • No. 1 49/63 Fargate, S1 2HD, Sheffield, Midlands, United Kingdom

  • 01142725160

4.9

Excellent

TrustScore 5 out of 5

96 reviews

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4.9

All reviews

(96)

31,030 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from the team at the…

Excellent service from the team at the Three store. Everyone was friendly, welcoming, and very efficient. Rafeeah helped me today and the whole process was quick and smooth. A great experience overall

July 29, 2026
Unprompted review
Three UK - 3Store Sheffield (Fargate) logo

Reply from Three UK - 3Store Sheffield (Fargate)

Hi Francis, we’re so glad the store team made you feel welcome and looked after. It’s wonderful to hear that Rafeeah helped you efficiently and that the whole experience was seamless.
– Three Social Media Team

Rated 5 out of 5 stars

Tony was great in getting me all back up and running

Purchased a device over phone but needed help with setting up. I was advised to go to local store, Tony at the Fargate store was amazing and got all my data transferred and all logged back in.

I would definitely recommend Sheffield Fargate store to all my family and friends

July 25, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hi Julie 😊 Tony is an absolute star for helping you set up your new device and transfer data. We are so happy to have your recommendation for our Sheffield Fargate store 🌟
— Three Social Media Team

Rated 5 out of 5 stars

I had an excellent experience at Three…

I had an excellent experience at Three thanks to the outstanding service I received from Akaash at the Fargate branch. Akaash was incredibly patient, understanding, and sympathetic throughout the whole process. They took the time to listen to my concerns and previous bad experience with another branch and the live chat service, then helped me return my iPhone without any stress, and guided me through upgrading to a new phone and plan that perfectly suits all my needs.

Nothing felt rushed, and they explained everything clearly, making what I thought would be another stressful experience completely straightforward. Their professionalism and kindness made a huge difference.

Thank you for such fantastic customer service. It’s rare to come across someone so genuinely helpful, and they are a real credit to Three. I highly recommend visiting this store if you’re looking for honest advice and exceptional support.

July 18, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hey Amy, thank you for taking the time to share your experience. We’re really pleased to hear that Akaash at our Fargate branch offered such supportive and attentive service, helping make everything straightforward for you. We truly appreciate your feedback and kind words! 😊
-Three Social Media Team.

Rated 5 out of 5 stars

Really helpful service from Akaash

Really helpful service from Akaash, helped us sort data for Australia with a new sim. Legend!

July 18, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Yay, Steven! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Akaash is truly awesome for making it happen! 😎 — Three Social Media Team

Rated 5 out of 5 stars

Both Rafeeah and Tony was amazing

Both Rafeeah and Tony was amazing. I was greeted straightaway and they both helped me with a BIG issue I had with my phone which had tons of malware on it. both Rafeeah and Tony spent ten minutes clearing all the malware and now my phone is all back up and running. Massive Thank you to both for their service.

July 17, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Wow Alan! 🎉 It’s wonderful to hear that Rafeeah and Tony made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! – Three Social Media Team

Rated 5 out of 5 stars

Akaash was fantastic

Akaash was fantastic, gave me a great deal on my home broadband and sim card for my phone. His customer service is second to none and he is the reason I have moved to Three. A great assert to the company!

July 16, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hey Michelle, we’re really glad Akaash made everything easy and helped you choose the broadband and SIM plan that fits your needs. Thank you for sharing your experience 😊
-Three Social Media Team.

Rated 5 out of 5 stars

Outstanding service from Tony

Was having issue with my old device which Tony managed to fix but i still decided to upgrade to a new shiny phone and he got me all setup on new device with everything transferred and logged in, Tony's customer Service was out of this world and i would definately recommend to everyone i know that is looking for a new phone.

If i could give more stars i would. Absolutely amazing and thankyou

July 11, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hi Beverley, thank you for the amazing feedback. We’re thrilled to know Tony delivered exceptional support, resolved your device issue, guided your upgrade, and ensured your new phone was fully set up with all your information transferred. Your recommendation means a lot.
— Three Social Media Team

Rated 4 out of 5 stars

Hayley is friendly & helpful

Hayley is friendly & helpful, gave me a great deal thank you .

June 20, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Boom 💥 Sarah, it is wonderful that Hayley provided such friendly, expert care and secured a top‑tier deal 🚀 -Arvind

Rated 5 out of 5 stars

Akaash was great

Akaash was great, explained all the various options in depth and helped make the decision painless.

June 20, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hi Irina. It is wonderful to hear that Akaash took the time to go through all the different choices so clearly and made the whole process easy for you. We will ensure he receives the recognition he deserves for delivering such brilliant support. Thank you for sharing your experience. -Shivam

Rated 5 out of 5 stars

Zaf was great help always gives me…

Zaf was great help always gives me great advice and takes his time to serve me

June 18, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Thanks for this, Benja ⭐
Great to hear Zaf always takes his time with you and gives solid advice. He’ll be really happy to see your feedback. -Ayesha

Rated 5 out of 5 stars

Had issue with virus on phone

Had issue with virus on phone, Tony helped me remove and get me back up and running. Thanks very much Tony 😀

June 17, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hey Lionel, that’s fabulous! We’re delighted that Tony made your experience smooth and seamless. 😊 -Veronica

Rated 5 out of 5 stars

Super Akaash!

Been having aload of issues upgrading my phone online and over the phone, always running into issues over the past couple of months.
Wandered past the store today thought I’d give it a bash, within an hour Akaash sorted everything out upgraded and sorted! Thank you Akaash

June 10, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hi Huey, we’re really pleased to hear this turned around for you. After all the setbacks you faced online and over the phone, it’s great that Akaash was able to step in and get everything sorted so quickly. 😇 -Prabhjeet

Rated 5 out of 5 stars

I would personally like to thank Zaf…

I would personally like to thank Zaf for his extreme patience when helping my 92 year old, visually impaired friend stanley of the people's socialist republic of yorkshire. Stanley complained that his ASDA simcard couldn't make calls and he would have to walk miles to sort it out. Stanley was made up when Zaf did not try to oversell him and now Zaf and I will have the opportunity to build him a VI and age-appropriate phone on google cloud. Job done. Thanks Zaf.

June 6, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

That’s brilliant, Noel 🌟 We’re absolutely overjoyed to hear about the top‑tier care Zaf provided in helping your friend get everything sorted so smoothly. Thank you so much for the review. -Veronica

Rated 5 out of 5 stars

Abdi is superstar and his service is…

Abdi is superstar and his service is too good and his experience is shown in his working style.

June 4, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hi Deepak, great to know Abdi made such a strong impression and brought real expertise to your experience, delivering a consistent and well‑rounded outcome. -Kishan

Rated 5 out of 5 stars

Great service in store

Akaash took the time to explain everything clearly to me so I could make an informed choice. I felt valued as a customer and was treated exceptionally well despite my limited technical knowledge and understanding. I came away with all that I needed at a very competitive price. Very helpful and friendly staff.

May 23, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hi there, we really appreciate your feedback. Fantastic to hear Akaash took the time to guide you through everything and made you feel valued throughout your visit. -Shivam

Rated 5 out of 5 stars

Contract Phones

My mother and I went in for a Samsung phone but was overwhelmed by the prices. However Abdirahim helped us both get two new phones on contract with an even better phone model. He offered many different options to suit our needs perfectly and was very attentive. My mother also purchased a tablet with a discount thanks to Tony which she is incredibly happy with. The customer service is truly amazing.

May 20, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Hey, Aaliyah! We're absolutely thrilled to hear that Abdirahim was able to turn an overwhelming situation around and help both you and your mother find the perfect contract options. It is also wonderful that Tony could step in and secure that discounted tablet for your mother. were so glad she is happy with it! 🥰 -Prabhjeet

Rated 5 out of 5 stars

I came to this store wanting an iPhone…

I came to this store wanting an iPhone and somehow my credit check did not pass i have been with 3 for a couple years and never missed a bill. Zaf helped me fill out an email that then got overturned and I could collect the phone. Zaf was very good he helped me setup the phone and gave me a great deal as well as help me with any questions and issues I had. 10/10 service will recommend my family and friends to come see zaf.

May 14, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Thank you so much for sharing this, Lorcia! Zaf, are top notch in their work, and we are so happy to know they made a difference. After all, kindness really is the ultimate superpower! And hearing that you gave us a perfect 10/10 truly makes our day. 🥰 -Kashish

Rated 5 out of 5 stars

I had a really good experience

I had a really good experience when I came in Saturday morning from Tony. He was very helpful and is a really kind person. Would definitely recommend!

May 9, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Wow Karen! It’s wonderful to hear that our colleague made everything effortless and ensured such a smooth experience. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha

Rated 5 out of 5 stars

Excellent service on upgrade and…

Excellent service on upgrade and overall competence also excellent
Tony thanks a million

May 7, 2026
Unprompted review
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Reply from Three UK - 3Store Sheffield (Fargate)

Thank you for sharing your experience. ✨ We’re pleased Tony was able to guide you through your upgrade seamlessly. 🎉 -Neha

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