Staff were so lovely and helpful. So much easier going into a store and having that problem sorted straight away
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We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more
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Good service
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I visited Three at Shrewsbury after having my phone stolen. The store was clean and tidy and the staff were welcoming, friendly and professional. During a difficult and stressful time Jak and Millie w... See more
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Company details
About Three UK - 3Store Shrewsbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom
- 01743243526
4.9
Excellent
119 reviews
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Milly and Lucy were absolutely…
Milly and Lucy were absolutely fantastic, I would highly recommend either of them!
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Woohoo! 🎉 Amazing, Kelly! Great to know that Milly and Lucy was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Very hepful staff
Very hepful staff. Did everything to make change of phones easy
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Martin! We absolutely love hearing this. We’re really glad our team has been able to give you such excellent support throughout. Hope you have a wonderful day 😊 -Neha
Millie was excellent and polite
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Travor 😊, it’s great to hear Millie delivered a courteous and professional experience, ensuring everything was handled with care throughout.
— VodafoneThree Social Media Team
Really personable
Really personable, found the cheapest option for us. Would certainly recommend her for other customers!
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Elisabeth, we’re really glad to hear you found the service so personable and that she helped you get the cheapest option. We appreciate your recommendation. -Ayesha
Came in with a re-occurring issue and…
Came in with a re-occurring issue and millie sat and helped us through it, very thankful
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Parth. Thank you so much for taking the time to share this, as it is fantastic to hear that Millie provided such dedicated support and got that ongoing issue completely sorted out for you. -Shivam
Reply from Three UK - 3Store Shrewsbury
Hi Gayle! It’s great to hear that you had a positive experience with our team and we appreciate you sharing your thoughts. 😇 -Prabhjeet
I found the staff to be very helpful…
I found the staff to be very helpful and knowledgeable and took time to explain the offers available and contract. As my original contract was in my wife’s name this had to be changed over which was explained and made easy to convert. The staff member was also a biker, so there was always lots to chat about!
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you so much for sharing this, Richard! Our team just did a top‑notch work, and we are so happy to know they made a difference. After all, kindness really is the ultimate superpower! -Kashish
Excellent helpful and patient explained…
Excellent helpful and patient explained everything very well. Keep up the good work.
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Susan, that’s truly fantastic! We really appreciate you sharing this with us. 😊 -Kashish
Jack was very helpful and would…
Jack was very helpful and would definitely recommend coming into the store.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Mr Bicknell, your feedback means a lot. Jack’s help clearly made things easier for you, and we’re grateful for your recommendation. -Manavata
Reply from Three UK - 3Store Shrewsbury
Hi Craig, we're grateful for your top rating. It's great to know our team made everything straightforward for you. -Maryalex
Very friendly and amenable
Very friendly and amenable, explained the deals clearly and was patient with all my questions
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Steven, we are delighted to know the team made everything easy to understand and took the time to answer your questions. Your feedback means a lot. -Manavata
Would highly recommend Sam and Jak
Very good experience with Sam and Jak. Really helpful and friendly to sort out our business phones and data Sims. Would highly recommend. Quick service.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Becky, we truly appreciate your feedback ⭐ We’re delighted to hear Sam and Jak provided attentive, approachable, and efficient support while sorting your business phones and data SIMs. Thank you for the recommendation.😊 -Samad
They made a difficult experience more bearable.
I visited Three at Shrewsbury after having my phone stolen. The store was clean and tidy and the staff were welcoming, friendly and professional. During a difficult and stressful time Jak and Millie were most helpful and navigated through some problems getting my account validated and restored with patience, knowledge and perseverance. I received invaluable advice and I am now in possession of a new device with my account, apps and all details restored. Thank you all so much.
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks so much for taking the time to share this. We’re really glad Jake and Millie could support you with care and professionalism, helping to get everything back up and running smoothly. It’s great to hear you felt supported from start to finish. 💙 -Neha
Great customer service Lucy was very…
Great customer service Lucy was very helpful would definitely recommend coming to the Shrewsbury store
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
That’s wonderful to hear, James! A big shoutout to Lucy at our Shrewsbury branch for providing such exceptional support. Thank you for sharing your lovely feedback 🙌 -Veronica
Very helpful staff
I called into the Three shop in Shrewsbury today, because I have had a problem accessing my email account for over a week. One of the members of staff called Chris was extremely patient and helpful and managed to sort it out for me, so I’m extremely grateful for that.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Jan, that’s fabulous! We’re delighted Chris made your visit smooth and seamless at our Shrewsbury branch. -Veronica
One and Done. Simple!
Politely greeted, described what I was looking for and they even managed to offer something better for less. Very satisfied with the service.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Shane, thanks for sharing this with us.
Great to hear the team understood what you were looking for and helped find a better-value option.
We’re pleased you left feeling happy with the experience. -Shivam
Thank you Jak!
Received absolutely fantastic service in store from Jak. He not only helped to save me money on my current contract he also helped to sort out the apps on my phone!!! He was friendly, knowledgeable and very patient. If everyone gave this level of customer service the world would be a much easier place to navigate!!! Thank you Jak without a C!
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for sharing this lovely feedback, Amy! We’re delighted to hear Jak gave you such outstanding support and made everything easier for you. 🌟 -Veronica
Lucy was absolutely amazing
Lucy was absolutely amazing. Fantastic service and so friendly.
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Really appreciate your message, Sarah. Wonderful to hear Lucy made the whole experience warm and enjoyable. -Manavata
Lucy was very professional and…
Lucy was very professional and extremely helpful. An excellent advert fir Three.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Richard, your words truly spotlight Lucy's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Customer service rep Jak was very…
Customer service rep Jak was very welcoming and took care of my parents requests. With my parents being of an age where tech is leaving them behind, Jak was really understanding with their needs.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Dave, it’s great to hear Jak made your parents feel welcome and supported throughout their visit. Taking the time to understand individual needs is exactly the experience we aim to deliver. -Shivam
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