Staff were so lovely and helpful. So much easier going into a store and having that problem sorted straight away
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We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more
Company replied
Good service
Company replied
I visited Three at Shrewsbury after having my phone stolen. The store was clean and tidy and the staff were welcoming, friendly and professional. During a difficult and stressful time Jak and Millie w... See more
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Company details
About Three UK - 3Store Shrewsbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom
- 01743243526
4.9
Excellent
119 reviews
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Pleasant
Pleasant, friendly and very helpful staff (Chris)
Great service all round
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks a ton, Barbara! 🎉 We’re so glad everything went perfectly with Chris, and we can’t wait to welcome you back again! 🥰 -Kashish
Excellent interpersonal skills
Excellent interpersonal skills, very knowledgeable with clear explanation of goods and services. Highly recommend Milly
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for taking a moment to share your thoughts, Neil. We’re delighted to hear that Milly made such a strong impression with her expertise and communication. Your recommendation means a lot to us. -Afaq
Reply from Three UK - 3Store Shrewsbury
Jennifer, it’s wonderful to hear your interaction felt so welcoming. Feedback like yours truly lifts the whole team. -Manavata
Great service
Great, informative service, Milly brilliant and helpful.
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Nicholas, your kind words truly made our day. Milly will be delighted to know her support left such a strong impression and made everything clear and easy for you. -Manavata
Millie and Jak
Millie and Jak were very kind, welcoming and helpful. Helped me get set up very quickly, left with a great deal and all the information I could ask for. Staff are lovely!
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hearing how smoothly everything came together for you truly brightens our day. Jake, Millie and Jak will be thrilled to know their support made your visit so easy and enjoyable. We’re grateful you left feeling confident and well looked after. -Manavata
Sam Waters
Sam, great customer service, patient and knowledgable, I would definitely recommend.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Lesley, we’re glad to hear Sam offered clear and supportive guidance and helped make the whole experience feel reassuring. We really appreciate your feedback. -Kishan
Jak review
Jak, the assistant manager was very helpful and managed to sort out our problem without any fuss.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Really great to hear this, Andrew. Jak clearly made a strong difference and handled everything smoothly for you. Thanks for taking the time to share your experience with us. -Manavata
Had help from Chris and Jack
Had help from Chris and Jack, very informative and helped me save some money.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Rainer, we really appreciate you taking the time to share this. It’s great to hear that Chris and Jack provided such supportive guidance and helped you find something that suited you well. Thanks for sending over your feedback. -Manavata
Reply from Three UK - 3Store Shrewsbury
Thank you for your thoughtful review, Matthew! 🤗 It’s great to know you felt welcomed from the moment you arrived. -Veronica
Both Chris and Jak were amazing today
Both Chris and Jak were amazing today. I had issues with reinstalling WhatsApp to my phone and I was feeling quite stressed. I sadly lost my mum a couple of weeks ago and WhatsApp was/is a support for friends/family. When they sorted it out I was so relieved and thankful!
They were both kind and patient and made my day massively brighter- thank you both again.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for sharing your experience, Ali 💛 Chris and Jak offered thoughtful, steady support at a moment that meant so much, and it’s heartening to know their help brought comfort ❤️ -Maryalex
Came in to store looking for a solution…
Came in to store looking for a solution to my damaged phone. Spoke with Millie who began giving me options for insurance claim or upgrade, hiding no information. Very happy customer, leaving with a new phone at no extra cost.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks so much for sharing your experience, Allan! We’re delighted to hear that Millie guided you through your options clearly and helped you walk out with a new device. Hope to see you again soon! -Afaq
Reply from Three UK - 3Store Shrewsbury
Hey Sarah, we’re thrilled to hear you had such a positive experience. It’s great to know that Jak and Millie were able to support you so well. Thanks for taking the time to share the joy! ⭐ -Ayesha
Very good service and very helpful. Chris and Jak explained everything.
Very good service and very helpful.
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Amazing, Elaine! We’re delighted to hear that Chris and Jak created such a positive experience and were able to support you so well. Your feedback truly means a lot to us. -Afaq
Jak was excellent and patient with a…
Jak was excellent and patient with a difficult situation
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Ian, thanks so much for sharing this lovely feedback. We’re really pleased to hear Jak gave you the support you needed 😊👏. -Shivam
Very helpful and friendly staff who…
Very helpful and friendly staff who helped me get the best value for money. Staff exlplained the contracts etc, i am nit tech savvy and massively valyed. Thanks.
Phone all set up too!
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you so much for sharing your experience, Lisa. It’s wonderful to hear that our team made everything clear and straightforward for you, especially when it comes to choosing the right option and getting everything set up. We’re delighted that you felt supported throughout the process and left feeling confident with your new phone. Your feedback truly means a lot to us. Enjoy your new device! -Manavata
Fantastic service from Millie and Jak…
Fantastic service from Millie and Jak today… they sorted my phone contract to a sim only for a huge reduction. Great service
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Your feedback is fabulous, Jo! 🌟 Millie and Jak’s smart guidance and warm support clearly made your experience top‑tier. -Veronica
Excellent customer service
Excellent customer service. Sam was very helpful, giving great advice on my options and setting my new phone up for me. I really appreciated all his help. Thank you 😊
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you so much for sharing this with us, Richard! It’s great to hear that Sam offered such thoughtful guidance and made setting up your new phone a smooth experience. Wishing you a wonderful day! -Afaq
Millie was amazing and very helpful
Millie was amazing and very helpful. I have left with a great contract that meets all my work needs and a better rate than my previous provider. I'm very happy!
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Becky, we’re delighted Millie guided you to a plan that fits your work needs. Thank you for choosing us and sharing your experience. -Suhaas
Extreamly helpful and informative…
Extreamly helpful and informative service. Highly recommended.
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Chris, your review made our day 😊 We’re glad you had such a positive experience and truly value your recommendation. -Shivam
Both millie and jak where extremely…
Both millie and jak where extremely helpful and helped me with everything I needed to know and also helped with my confidence on transferring everything to my new phone I hadn't done it in so long so I was nervous. Very helpful best costemer service.
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you, Kirsty 😊 for sharing such uplifting feedback. We’re delighted to hear that Millie and Jak gave you the clear and caring support you needed while setting up your new phone. Wishing you amazing moments with your new device 💙 -Arvind
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