Staff were so lovely and helpful. So much easier going into a store and having that problem sorted straight away
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We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more
Company replied
Good service
Company replied
I visited Three at Shrewsbury after having my phone stolen. The store was clean and tidy and the staff were welcoming, friendly and professional. During a difficult and stressful time Jak and Millie w... See more
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Company details
About Three UK - 3Store Shrewsbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom
- 01743243526
4.9
Excellent
119 reviews
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Reply from Three UK - 3Store Shrewsbury
Hello, Russ! We’re delighted to know our team made your visit feel easy and reassuring. It’s great to hear their dedication and care left such a strong impression. 😊 -Prabhjeet
Lovely staff and helped me get what I…
Lovely staff and helped me get what I wanted no issues
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
⭐ Wonderful feedback! We’re so pleased you found the support from our team welcoming and helpful. 😊 -Neha
Good service
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Fantastic stuff, Craig! We’re so glad to hear that we were able to provide excellent support for you. Thank you for taking the time to leave this 4 star review. 🥰 -Kashish
The staff at 3 were amazingly helpful!
The staff at 3 were amazingly helpful! I came in to ask a quick question and left with a cheaper and easier SIM card for my business. They reassured me that it would give me what I need and they even checked my other account to see if there were any issues.
Thank you!!
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Annie, it’s wonderful to know your visit was positive and handled with care. Our staff will be delighted to hear their efforts were appreciated. Thank you so much for the amazing review! -Neha
New phoneAfter receiving my new phone and a sim…
After receiving my new phone and a sim which was pay as you go which I’ve subsequently found I don’t need! I went into the three store in Shrewsbury where the team were very helpful and sorted me out thankyou team shrewsbury
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Julia, we’re glad our Shrewsbury store team could make things easier for you. Thank you for your valuable feed back. -Suhaas
Jak was brilliant
Jak was brilliant, extremely helpful making decision making easy. Highly recommend using the store!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you, Jonathan. It’s great to hear that Jak made everything straightforward for you. He’ll be really pleased to know his support helped with your decision. 😊 -Ayesha
Exceptional service by Lucy x
Greeted at the door and sorted a new account before I even got set up on the app hahaha 😆
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for the 5⭐ review! We truly appreciate you sharing your experience, and it’s wonderful to hear that Lucy provided you with outstanding care. -Neha
Chris was wonderful
Chris was wonderful, he saved me money and got me a new phone and transferred it all across for me, brilliant service!
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Love hearing this, Val 😊 So glad Chris helped you find the perfect phone. Wishing you lots of joy with your new device ✨ -Neha
The lads in shrewsbury were ace
The lads in shrewsbury were ace, they sorted me a new phone after my old one gave up on me. Chris Kev and Jak sorted out transferring all my stuff across too which i was worried about but it was no bother for them at all. Really excellent service!
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Mr Bailey! 🎉 The crew loved helping you out and making sure everything was smooth sailing at our Shrewsbury store. Thanks for the shout out, it means a lot. Enjoy your shiny new phone and don’t hesitate to drop by next time you’re in town! ☺️ -Kashish
Lucy in the Shrewsbury Pride Hill Shop…
Lucy in the Shrewsbury Pride Hill Shop was so helpful and patient this morning. Nothing was too much trouble.
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Sandie, thank you for your feedback. We’re happy to hear that Lucy at our Shrewsbury Pride Hill store made your experience fabulous. Hope you have a wonderful day! 😊 -Neha
Reply from Three UK - 3Store Shrewsbury
Fantastic stuff, Dave! We’re so glad to hear that Lucy was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Guys in there were so helpful
Guys in there were so helpful, lovely and just wonderful ...thanks so much for your help and the laughs along the way too .
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for taking the time to share this. It’s great to hear that our team provided the support you needed and made things easier for you. -Afaq
Lucy fixed my phone, brilliant
Following a recent upgrade to a new phone on line, my old sim decided it did not want to work in my new phone. I had tried telephone support with no luck, so I popped in to the shop and saw the wonderful Lucy who installed an eSIM and in no time at all had me back up and running! Fabulous service and next time I’ll go straight to the shop!
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi John! We understand how frustrating it was when your SIM didn’t work, and you weren’t able to connect with anyone on the phone for support. We’re delighted Lucy was able to quickly set you up with an eSIM in store and get you back up and running. Your feedback means a lot, and we can’t wait to welcome you back! ☺️ -Prabhjeet
Sam and Jak at Shrewsbury store were…
Sam and Jak at Shrewsbury store were both extremely helpful and informative when setting me up with broadband at home. I would definitely recommend this store and commend both customer advisors on their helpfulness.
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Emeline, thanks for sharing this! We’re delighted to hear Sam and Jak were so helpful and informative during your visit to the Shrewsbury store. We really appreciate your recommendation. 🤗 -Ayesha
Very helpful and full of good…
Very helpful and full of good information and a great welcome along with a smile .
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Tony, your feedback reflects the dedication behind every interaction ✨. It’s inspiring to know the experience stood out so positively 🌟 -Manavata
Lucy in the Shrewsbury branch was a…
Lucy in the Shrewsbury branch was a fantastic help. Managed to move my missing phone number onto a new sim. Also helped my choose a phone and get it set up.
She was very lovely.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Wonderful feedback, Luke! Great to know Lucy got everything sorted for you and made the experience smooth at our Shrewsbury store. 🌟 -Veronica
Reply from Three UK - 3Store Shrewsbury
Hi, Maria. We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
The time Sam put in was brilliant
The time Sam put in was brilliant, above and beyond what I was expecting. He was excellent. Well done. He helped me greatly.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
That’s fantastic, Robert! We’re so glad Sam was able to provide the support you needed. Thank you so much for the review! -Neha
Lovely helpful staff with brilliant…
Lovely helpful staff with brilliant advice on Sunday from Millie and Lucy.
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi there, thank you for taking the time to leave such a wonderful review! We’re so glad Millie, Lucy, and our team could make your experience smooth and enjoyable. -Neha
Excellent friendly and informed service…
Excellent friendly and informed service from lucy and Millie. Couldn’t be better!!
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
That’s fantastic, Adrian! We’re so glad Lucy and Milli were able to provide the support you needed. Thank you so much for the great review! -Neha
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