Good service
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See what reviewers are saying
Kev and the team did a great job helping to upgrade me and my sister, all of our data was swapped over and the new phones all set up, brilliant service!
Company replied
Kevin Shaw was absolutely amazing! His customer service was incredible, he sat and broke down all key components of each device and helped me choose the right one for me! Thank you so much!!
Company replied
We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more
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Company details
About Three UK - 3Store Shrewsbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom
- 01743243526
4.9
Excellent
126 reviews
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Jak was excellent and patient with a…
Jak was excellent and patient with a difficult situation
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Ian, thanks so much for sharing this lovely feedback. We’re really pleased to hear Jak gave you the support you needed 😊👏. -Shivam
Very helpful and friendly staff who…
Very helpful and friendly staff who helped me get the best value for money. Staff exlplained the contracts etc, i am nit tech savvy and massively valyed. Thanks.
Phone all set up too!
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you so much for sharing your experience, Lisa. It’s wonderful to hear that our team made everything clear and straightforward for you, especially when it comes to choosing the right option and getting everything set up. We’re delighted that you felt supported throughout the process and left feeling confident with your new phone. Your feedback truly means a lot to us. Enjoy your new device! -Manavata
Fantastic service from Millie and Jak…
Fantastic service from Millie and Jak today… they sorted my phone contract to a sim only for a huge reduction. Great service
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Your feedback is fabulous, Jo! 🌟 Millie and Jak’s smart guidance and warm support clearly made your experience top‑tier. -Veronica
Excellent customer service
Excellent customer service. Sam was very helpful, giving great advice on my options and setting my new phone up for me. I really appreciated all his help. Thank you 😊
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you so much for sharing this with us, Richard! It’s great to hear that Sam offered such thoughtful guidance and made setting up your new phone a smooth experience. Wishing you a wonderful day! -Afaq
Millie was amazing and very helpful
Millie was amazing and very helpful. I have left with a great contract that meets all my work needs and a better rate than my previous provider. I'm very happy!
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Becky, we’re delighted Millie guided you to a plan that fits your work needs. Thank you for choosing us and sharing your experience. -Suhaas
Extreamly helpful and informative…
Extreamly helpful and informative service. Highly recommended.
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Chris, your review made our day 😊 We’re glad you had such a positive experience and truly value your recommendation. -Shivam
Both millie and jak where extremely…
Both millie and jak where extremely helpful and helped me with everything I needed to know and also helped with my confidence on transferring everything to my new phone I hadn't done it in so long so I was nervous. Very helpful best costemer service.
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you, Kirsty 😊 for sharing such uplifting feedback. We’re delighted to hear that Millie and Jak gave you the clear and caring support you needed while setting up your new phone. Wishing you amazing moments with your new device 💙 -Arvind
Reply from Three UK - 3Store Shrewsbury
Hello, Russ! We’re delighted to know our team made your visit feel easy and reassuring. It’s great to hear their dedication and care left such a strong impression. 😊 -Prabhjeet
Lovely staff and helped me get what I…
Lovely staff and helped me get what I wanted no issues
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
⭐ Wonderful feedback! We’re so pleased you found the support from our team welcoming and helpful. 😊 -Neha
Good service
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Fantastic stuff, Craig! We’re so glad to hear that we were able to provide excellent support for you. Thank you for taking the time to leave this 4 star review. 🥰 -Kashish
The staff at 3 were amazingly helpful!
The staff at 3 were amazingly helpful! I came in to ask a quick question and left with a cheaper and easier SIM card for my business. They reassured me that it would give me what I need and they even checked my other account to see if there were any issues.
Thank you!!
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Annie, it’s wonderful to know your visit was positive and handled with care. Our staff will be delighted to hear their efforts were appreciated. Thank you so much for the amazing review! -Neha
New phoneAfter receiving my new phone and a sim…
After receiving my new phone and a sim which was pay as you go which I’ve subsequently found I don’t need! I went into the three store in Shrewsbury where the team were very helpful and sorted me out thankyou team shrewsbury
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Julia, we’re glad our Shrewsbury store team could make things easier for you. Thank you for your valuable feed back. -Suhaas
Jak was brilliant
Jak was brilliant, extremely helpful making decision making easy. Highly recommend using the store!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you, Jonathan. It’s great to hear that Jak made everything straightforward for you. He’ll be really pleased to know his support helped with your decision. 😊 -Ayesha
Exceptional service by Lucy x
Greeted at the door and sorted a new account before I even got set up on the app hahaha 😆
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for the 5⭐ review! We truly appreciate you sharing your experience, and it’s wonderful to hear that Lucy provided you with outstanding care. -Neha
Chris was wonderful
Chris was wonderful, he saved me money and got me a new phone and transferred it all across for me, brilliant service!
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Love hearing this, Val 😊 So glad Chris helped you find the perfect phone. Wishing you lots of joy with your new device ✨ -Neha
The lads in shrewsbury were ace
The lads in shrewsbury were ace, they sorted me a new phone after my old one gave up on me. Chris Kev and Jak sorted out transferring all my stuff across too which i was worried about but it was no bother for them at all. Really excellent service!
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Mr Bailey! 🎉 The crew loved helping you out and making sure everything was smooth sailing at our Shrewsbury store. Thanks for the shout out, it means a lot. Enjoy your shiny new phone and don’t hesitate to drop by next time you’re in town! ☺️ -Kashish
Lucy in the Shrewsbury Pride Hill Shop…
Lucy in the Shrewsbury Pride Hill Shop was so helpful and patient this morning. Nothing was too much trouble.
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Sandie, thank you for your feedback. We’re happy to hear that Lucy at our Shrewsbury Pride Hill store made your experience fabulous. Hope you have a wonderful day! 😊 -Neha
Reply from Three UK - 3Store Shrewsbury
Fantastic stuff, Dave! We’re so glad to hear that Lucy was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Guys in there were so helpful
Guys in there were so helpful, lovely and just wonderful ...thanks so much for your help and the laughs along the way too .
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for taking the time to share this. It’s great to hear that our team provided the support you needed and made things easier for you. -Afaq
Lucy fixed my phone, brilliant
Following a recent upgrade to a new phone on line, my old sim decided it did not want to work in my new phone. I had tried telephone support with no luck, so I popped in to the shop and saw the wonderful Lucy who installed an eSIM and in no time at all had me back up and running! Fabulous service and next time I’ll go straight to the shop!
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi John! We understand how frustrating it was when your SIM didn’t work, and you weren’t able to connect with anyone on the phone for support. We’re delighted Lucy was able to quickly set you up with an eSIM in store and get you back up and running. Your feedback means a lot, and we can’t wait to welcome you back! ☺️ -Prabhjeet
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