Staff were so lovely and helpful. So much easier going into a store and having that problem sorted straight away
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We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more
Company replied
Good service
Company replied
I visited Three at Shrewsbury after having my phone stolen. The store was clean and tidy and the staff were welcoming, friendly and professional. During a difficult and stressful time Jak and Millie w... See more
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Company details
About Three UK - 3Store Shrewsbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom
- 01743243526
4.9
Excellent
119 reviews
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Great service dealing with a tricky…
Great service dealing with a tricky situation of a stolen phone and changing accounts.
Helpful and knowledgeable, sorted us out brilliantly, went above and beyond.
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks so much for the amazing feedback, Alex! 🙌 We love finding smart solutions, and we’re so glad we could help you out. 😊 -Veronica
Excellent and flexible service
Excellent and flexible service. I hate the idea of datatransfer to another device (or even changing a phone) but they do it all for you on the day in store. Nice and simple. A fantastic value bundle and trade-in also helps.
Many thanks
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi there, thanks for getting in touch. It’s great to hear our team made everything easy for you in store, especially with getting your data moved over. We’re also really glad you found the bundle and trade‑in such good value. We appreciate you sharing this with us. -Kishan
My wife was looking to upgrade her…
My wife was looking to upgrade her phone. We popped into our local store in Shrewsbury and received excellent service provided by Lucy in upgrading her phone
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Keith, that’s marvellous! A big shoutout to Lucy for providing such amazing support at our Shrewsbury branch. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Very good service
Very good service.
Helpful, efficient and knowledgeable.
I signed up on the strength of this.
Recommended by a person already with Three- Eva
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Mr & Mrs Taylor, you’ve made us smile! 😊 Thank you for the lovely 5⭐ review. Wishing you a fantastic day! -Veronica
Fantastic service
Fantastic service. Very helpful and friendly. Becki made it a painless experience. 10 out of 10. Thank you.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
We’re glad you felt supported and well taken care of by Becki. It’s wonderful to know our service met your expectations. Wishing you a lovely day, Julie! 🤗 -Ayesha
Jak was really helpful
Jak was really helpful, walking me through my options and working out the best deal for what I needed. As a wheelchair user I'm also glad to say he was very helpful without making assumptions or a big production, just accommodated my needs and asked pertinent questions that helped me choose the right device.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Wow, Claire! 🎉 That’s awesome! A big shoutout to Jak for going above and beyond to make your experience exceptional. He’ll be thrilled to know his efforts were truly appreciated. Thank you so much for the 5⭐ review! -Neha
Lucy greated me with a smile when I…
Lucy greated me with a smile when I entered the shop. She was able to help me with a couple of queries in a few minutes and I was away.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Jak in Shrewsbury was excellent
Jak in Shrewsbury was excellent. I havent had an oppprtunity to come in and sort my phone out due to family issues and I stupidly forgot my ID so I thought I'd have missed my chance to upgrade but Jak reasurred me that there was still options for me to upgrade and he got me a great deal and set up the new phone for me whilst I met up with friends in town which I'm so grateful for! Thank you.
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for the 5 ⭐ review, Kathleen! We're proud that Jak delivered such clear, outstanding support. Providing excellence in every experience is always our goal. Hope to see you soon! -Afaq
Very good
Very chatty and friendly, they were accommodating to all questions and concerns we had.
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent customer service
Changed my iPhone for a newer model at the Three Shop in Shrewsbury. Big shout out for Sam who was very friendly and spent a lot of time showing the features of the new phone, patiently answering our questions and completely setting up the phone.Nothing was too much trouble for him.Excellent customer service.Thanks very much Sam.
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Robert, this is what we love to hear! We’re so happy this is the service you received from Sam, we’ll certainly be passing your feedback on. -John
Amazing service
Amazing service! Jak helped us greatly today in choosing a new phone. Fab store.
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Yuliia! We’re so glad to hear that Jak was efficient and made everything easy for you. Thank you for taking the time to share your feedback! Hope you have a wonderful day 😄 -Kashish
Lucy was really helpful
Lucy was really helpful. My daughter is visiting from abroad and had forgotten the SIM she normally uses in the UK when she comes ‘home’. Lucy advised her on the best thing to do to transfer her existing balance onto a new SIM card. Thank you Lucy :-)
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Nicola, that’s brilliant! We’re so glad Lucy was able to support you so well. Thanks for the amazing 5⭐ review! -Veronica
Shrewsbury store
Great service from Jak in Shrewsbury very helpful and gave brilliant advice on both my phone contract and broadband
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thant's brilliant, Alex. We're pleased Jak offered guidance for each of your contracts :) -Scott
Jak was really helpful
Jak was really helpful, friendly and professional today and got my a cheaper monthly deal! Thank you so much!
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks so much, Jess! We’re delighted you had such a positive experience with Jak. His support made your visit smooth and enjoyable, and your kind words mean the world to our team. -Manavata
Reply from Three UK - 3Store Shrewsbury
Wow, we absolutely love hearing this Valentin! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day 😊 -Ashifa
Jak was exceptional in every aspect
Jak was exceptional in every aspect. Extremely knowledgeable and personable. Jak provided easy to understand information and provided me with the devices to best suit my needs. Jak is an a credit to your company and Shrewsbury store. If only all customer service was to his standard. Well done and thank you.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hello Charlie, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
I came into Shrewsbury worried I had…
I came into Shrewsbury worried I had deleted my apple account from my phone after clicking on something I wasn’t sure of. Jak was so patient and looked at all the options before we eventually had to concede and set up a new apple account. He wrote down the details for me for safe keeping and then proceeded to save all of my WhatsApp contacts back on to my phone for me. Honestly, I can’t thank him and the team enough they’re always so helpful with me. Thank you!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Philip, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
The guys at Three in Shrewsbury were so…
The guys at Three in Shrewsbury were so helpful, I called originally in a panic because I downloaded an app that caused my phone to change the layout, and I thought I had lost all my apps! Lucy invited me to come into store and she and Jak took care of it for me and managed to get my phone back to normal. Thank you!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Annabel, Thank you for the 5 ⭐️ review! It’s great to hear our Shrewsbury team could help, and kudos to Lucy and Jak for getting everything on your phone working properly again. -Kishan
The experience was very good today I…
The experience was very good today I was able to save money and get help with how use my phone to scan qr codes as well. Thank you.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks for a brilliant review, Linda. It sounds like you got some excellent advice and support :) -Scott
From the start of my process in…
From the start of my process in changing phone over Kev the manager and Jack assistant manger have been very helpful. Excellent customer service from both, an asset to MY3. Thank you Kev and Jack.
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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