Three UK - 3Store Shrewsbury Reviews 

119
TrustScore 5 out of 5

4.9

41-42 Pride Hill, SY1 1DN Shrewsbury, Midlands, GB


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Rated 5 out of 5 stars

Staff were so lovely and helpful. So much easier going into a store and having that problem sorted straight away

Company replied

Rated 5 out of 5 stars

We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more

Company replied

Rated 5 out of 5 stars

I visited Three at Shrewsbury after having my phone stolen. The store was clean and tidy and the staff were welcoming, friendly and professional. During a difficult and stressful time Jak and Millie w... See more

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Company details

  1. Electronics & Technology

About Three UK - 3Store Shrewsbury

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom

  • 01743243526

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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4.9

All reviews

(119)

32,223 reviews in the last 12 months

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Rated 5 out of 5 stars

Jak was great in Shrewsbury

Jak was great in Shrewsbury. He always helps me and Sold me a phone that my friends couldn't believe how cheap it was! Thanks very much.

December 5, 2025
Unprompted review
Three UK - 3Store Shrewsbury logo

Reply from Three UK - 3Store Shrewsbury

Hi.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

Jak was really helpful with helping me…

Jak was really helpful with helping me sort out buying my new phone, talking me through data plans with clear communication. Kev also helped me to make a decision with the plan I wanted to choose! I was also allowed to charge my phone in store which I thought was a lovely gesture from the team at 3!

December 3, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Hi Lily, this is what we love to hear! We’re so happy this is the service you received, this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

Sam at Shrewsbury offered me courteous…

Sam at Shrewsbury offered me courteous and friendly service, making my trip here a pleasure.

December 3, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

We're glad to hear that you had a pleasant experience, David, and are glad Sam could help :) -Scott

Rated 5 out of 5 stars

We spent quite a time in the Shrewsbury…

We spent quite a time in the Shrewsbury Three store.
Jak was fantastic and spent ages fixing my issue.
Thank you

December 3, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

We're happy to hear that you found Jak patient when working through your issue, S :) Thank you for a great review for the Shrewsbury store! -Scott

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Jak was very paitent and helped set up my new phone for me and cleared my old phone to pass down to my partner. He gave us a great deal as well for a sim contract so I am very happy with the service given in Shrewsbury.

November 27, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Thank you, Hazel for writing such a kind review. We're glad Jak did a comprehensive and helpful job getting the phones set up for you and your partner :) -Scott

Rated 5 out of 5 stars

Contrast and a switch

Came in following an upset in a rival store who I have been with for over 25 years and left happy and smiling after a fantastic interaction with Jak who sorted me out a great deal. I came in for one service and all goes well this week I will move the other half across next week

November 26, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Thanks for your feedback, Tina, and it's lovely to hear that you enjoyed great customer service during your store visit. We're delighted that you've stayed with us for over 25 years, and appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Me and my partner have come away very …

Me and my partner have come away very relieved and happy after getting two new phones and still paying the same price as before. Thank you to Becki who made everything very smooth and easy for us.

November 26, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Thanks for your feedback, Sue, and it's lovely to hear that you and your partner enjoyed great customer service during your phone purchases. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Jak was amazing

Jak was amazing - super patient, extremely helpful and great overall experience

November 16, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Rated 5 out of 5 stars

Setting up of new phone

Setting up of new phone. Sam was excellent very helpful

November 14, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Thanks for this fantastic 5⭐ review, Maureen. We really do love to hear this! Well done Sam 👏 -Jade

Rated 5 out of 5 stars

Always a fantastic service in…

Always a fantastic service in Shrewsbury branch with Kev & Sam. Never fails to be mega helpful. Happy customer again. Many thanks Sandy Scottish

November 14, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Thanks for this amazing 5⭐ review, Sandy. We really do appreciate you taking the time to send this over! Great work Kev & Sam 🎉 -Jade

Rated 5 out of 5 stars

Shrewsbury branch

The staff at Shrewsbury branch are always so helpful & patient

November 14, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Thanks for this fantastic 5⭐ review, Frances. We really do appreciate it! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Very helpful!

Very helpful and polite, helped us get another broadband set up and got us a great deal! Would highly recommend

November 7, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Thanks for your feedback, Dave, and it's lovely to hear that you enjoyed great customer service during your Broadband purchase. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Simple

Simple, easy to understand, Lucy did a great job and even swapped all of my data across to my new phone, superb service!

November 6, 2025
Unprompted review
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Reply from Three UK - 3Store Shrewsbury

Thanks for this fantastic 5⭐ review, Frannk. We really do appreciate you taking the time to send this over! Great work Lucy 🎉 -Jade

Rated 5 out of 5 stars

Thank You Kev

If I could give the manager Kev at Three Mobile Shop in Shrewsbury 100 gold stars I definetly would. He is so kind caring and compassionate and really knows his business.

When I downloaded my partners funeral service to my phone it destroyed all of my files, including those relating to the death of my partner. I was completely devastated and besides myself, so went to see Kev. He sat calmly with me and said yes of course I can fix this for you.
Half an hour later a big smile appeared on his face, he handed me my phone. Everything was back. I was so relieved and full of gratitude I couldn't stop crying. He sat with me until I felt better.
This is the part of my job I love best he said -helping people.
After a million thank yous and a big hug
I was able to leave the shop with a smile on my face again.

November 3, 2025
Unprompted review
Three UK - 3Store Shrewsbury logo

Reply from Three UK - 3Store Shrewsbury

Thanks for your feedback, Miriam, and it's lovely to hear that you enjoyed great customer service during your Shrewsbury store visit. It's wonderful to hear that during such difficult times, Kev was able to help you in such a way. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

The staff Sam and kev were really…

The staff Sam and kev were really professional , friendly and knowledgable today. They Could not do enough to help with my requirements and there was plenty of options. I would highly recommend visiting this store and the helpful staff.

November 1, 2025
Unprompted review
Three UK - 3Store Shrewsbury logo

Reply from Three UK - 3Store Shrewsbury

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Outstanding Service!

Sam and Kev provided professional and friendly advice and practical repairs to my hardware that Sam had asked me to bring in to the shop. On return home everything worked straight away. The excellent service motivated me to get on and complete the installation of the external aerial for broadband and WiFi. This gives me a considerable saving in my monthly bills. Outstanding Service!

October 17, 2025
Unprompted review
Three UK - 3Store Shrewsbury logo

Reply from Three UK - 3Store Shrewsbury

Thanks for the amazing 5⭐ review, Charles. We really do love to hear this! Great work Sam and Kev 🎉 -Jade

Rated 5 out of 5 stars

Nice and Helpful Staff

I Got a new contract for a phone and SIM, Honor 400 Pro and wanted to copy my current number over and Sam helped in store get all the info and explained how to get it from my current phone SIM to my new contact SIM while keeping the number and over the course of a few days he helped me through the process.

August 22, 2025
Unprompted review
Three UK - 3Store Shrewsbury logo

Reply from Three UK - 3Store Shrewsbury

Hi there,

That's fantastic to hear! We're so glad Sam was able to provide such helpful support and guide you through the process of moving your number over.

We'll be sure to pass your kind words on to him. Thank you for taking the time to share your positive experience with us! -Jonathan

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