Good service
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Kev and the team did a great job helping to upgrade me and my sister, all of our data was swapped over and the new phones all set up, brilliant service!
Company replied
Kevin Shaw was absolutely amazing! His customer service was incredible, he sat and broke down all key components of each device and helped me choose the right one for me! Thank you so much!!
Company replied
We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more
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Company details
About Three UK - 3Store Shrewsbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom
- 01743243526
4.9
Excellent
126 reviews
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Jak was really helpful
Jak was really helpful, friendly and professional today and got my a cheaper monthly deal! Thank you so much!
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks so much, Jess! We’re delighted you had such a positive experience with Jak. His support made your visit smooth and enjoyable, and your kind words mean the world to our team. -Manavata
Reply from Three UK - 3Store Shrewsbury
Wow, we absolutely love hearing this Valentin! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day 😊 -Ashifa
Jak was exceptional in every aspect
Jak was exceptional in every aspect. Extremely knowledgeable and personable. Jak provided easy to understand information and provided me with the devices to best suit my needs. Jak is an a credit to your company and Shrewsbury store. If only all customer service was to his standard. Well done and thank you.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hello Charlie, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
I came into Shrewsbury worried I had…
I came into Shrewsbury worried I had deleted my apple account from my phone after clicking on something I wasn’t sure of. Jak was so patient and looked at all the options before we eventually had to concede and set up a new apple account. He wrote down the details for me for safe keeping and then proceeded to save all of my WhatsApp contacts back on to my phone for me. Honestly, I can’t thank him and the team enough they’re always so helpful with me. Thank you!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Philip, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
The guys at Three in Shrewsbury were so…
The guys at Three in Shrewsbury were so helpful, I called originally in a panic because I downloaded an app that caused my phone to change the layout, and I thought I had lost all my apps! Lucy invited me to come into store and she and Jak took care of it for me and managed to get my phone back to normal. Thank you!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Annabel, Thank you for the 5 ⭐️ review! It’s great to hear our Shrewsbury team could help, and kudos to Lucy and Jak for getting everything on your phone working properly again. -Kishan
The experience was very good today I…
The experience was very good today I was able to save money and get help with how use my phone to scan qr codes as well. Thank you.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks for a brilliant review, Linda. It sounds like you got some excellent advice and support :) -Scott
From the start of my process in…
From the start of my process in changing phone over Kev the manager and Jack assistant manger have been very helpful. Excellent customer service from both, an asset to MY3. Thank you Kev and Jack.
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
jak was very helpful and lovely to chat…
jak was very helpful and lovely to chat to! 10/10 experience at shrewsbury
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi.
Thanks! Your review is really appreciated. -Pete
Jak was great in Shrewsbury
Jak was great in Shrewsbury. He always helps me and Sold me a phone that my friends couldn't believe how cheap it was! Thanks very much.
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi.
Thanks! Your review is really appreciated. -Pete
Jak was really helpful with helping me…
Jak was really helpful with helping me sort out buying my new phone, talking me through data plans with clear communication. Kev also helped me to make a decision with the plan I wanted to choose! I was also allowed to charge my phone in store which I thought was a lovely gesture from the team at 3!
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Lily, this is what we love to hear! We’re so happy this is the service you received, this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Sam at Shrewsbury offered me courteous…
Sam at Shrewsbury offered me courteous and friendly service, making my trip here a pleasure.
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
We're glad to hear that you had a pleasant experience, David, and are glad Sam could help :) -Scott
We spent quite a time in the Shrewsbury…
We spent quite a time in the Shrewsbury Three store.
Jak was fantastic and spent ages fixing my issue.
Thank you
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
We're happy to hear that you found Jak patient when working through your issue, S :) Thank you for a great review for the Shrewsbury store! -Scott
Reply from Three UK - 3Store Shrewsbury
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Brilliant service
Brilliant service. Jak was very paitent and helped set up my new phone for me and cleared my old phone to pass down to my partner. He gave us a great deal as well for a sim contract so I am very happy with the service given in Shrewsbury.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you, Hazel for writing such a kind review. We're glad Jak did a comprehensive and helpful job getting the phones set up for you and your partner :) -Scott
Contrast and a switch
Came in following an upset in a rival store who I have been with for over 25 years and left happy and smiling after a fantastic interaction with Jak who sorted me out a great deal. I came in for one service and all goes well this week I will move the other half across next week
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks for your feedback, Tina, and it's lovely to hear that you enjoyed great customer service during your store visit. We're delighted that you've stayed with us for over 25 years, and appreciate you taking the time to share this with us. -Michael
Me and my partner have come away very …
Me and my partner have come away very relieved and happy after getting two new phones and still paying the same price as before. Thank you to Becki who made everything very smooth and easy for us.
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks for your feedback, Sue, and it's lovely to hear that you and your partner enjoyed great customer service during your phone purchases. We appreciate you taking the time to share this with us. -Michael
Jak was amazing
Jak was amazing - super patient, extremely helpful and great overall experience
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Setting up of new phone
Setting up of new phone. Sam was excellent very helpful
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks for this fantastic 5⭐ review, Maureen. We really do love to hear this! Well done Sam 👏 -Jade
Always a fantastic service in…
Always a fantastic service in Shrewsbury branch with Kev & Sam. Never fails to be mega helpful. Happy customer again. Many thanks Sandy Scottish
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks for this amazing 5⭐ review, Sandy. We really do appreciate you taking the time to send this over! Great work Kev & Sam 🎉 -Jade
Shrewsbury branch
The staff at Shrewsbury branch are always so helpful & patient
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks for this fantastic 5⭐ review, Frances. We really do appreciate it! Have a great day 😊 -Jade
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