Had a lovely experience today. Raisa assistance was superb. She explained everything into details went above and beyond as she helped put a screen protector on my new phone. Honestly, super friendly!... See more
Company replied
Location
Switch locationUnit SU45 West Quay Shopping Centre, SO15 1QD Southampton West Quay, South, GB
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I went into the Three store in Southampton, to ask for information on mobile broadband on behalf of my brother. And I was greeted by Carlyle, one of the stores sales advisors. I explained what I was a... See more
Company replied
I had the misfortune of being pick pocketed on a recent trip and my phone was stolen. On a recent trip Melrose was very kind to me and helped me get a new device and found not only a good deal for me... See more
Company replied
I had a sim only contract and now I took a phone contract staff were very helpful and friendly
Company replied
Company details
About Three UK - 3Store Southampton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit SU45 West Quay Shopping Centre, SO15 1QD, Southampton West Quay, South, United Kingdom
- 02380630105
4.8
Excellent
61 reviews
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Had a lovely experience today
Had a lovely experience today. Raisa assistance was superb. She explained everything into details went above and beyond as she helped put a screen protector on my new phone. Honestly, super friendly! Excellent service. Thank you once again for being patient and accomodating with my choices. Have a lovely day!
October 17, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hey there, thank you so much for taking the time to leave us such a fantastic 5⭐ review! 🌟 It's wonderful to know that Raisa provided clear guidance, took the time to ensure everything was set up properly, and delivered the kind of care that made a real difference to your experience. 😊- Three Social Media Team
was helped by carlye who was very…
was helped by carlye who was very calming in my state of anxiety over my broken flip 7
October 5, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hey Panashe, you've just made our day. It's wonderful to hear Carlye's calm and reassuring support helped put you at ease during what must have been a stressful situation. Thank you for sharing such lovely feedback.
Three Social Media Team
Helpful Anthony
I popped in from the Isle of Wight to get my eSIM activated, despite having issues with my ID, Anthony was extremely helpful and managed to get it sorted, along with providing me with a screen protector also, very polite, professional and efficient.
October 1, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Your words speak volumes, Jordan 💙 Anthony's dedication shone through in getting everything sorted despite the hurdles, and it's wonderful to know his support and attention to detail made such a positive difference 🌟
- Three Social Media Team
Very fantastic customer service from…
Very fantastic customer service from carlyle
September 30, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thanks a ton, Chinnu! 🎉 We’re so glad everything went perfectly with Carlyle. See you soon! 🥰 — Three Social Media Team
Carlyle was very helpful today when we…
Carlyle was very helpful today when we went on to the store
September 30, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
That's impressive, Justin. We're super happy to hear that Carlyle gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! - Three Social Media Team
Enan was great thanks for helping me…
Enan was great thanks for helping me and advising me you were very helpful I hope tosee you as a manager at this store thank you again very knowledgeable and great at customer service
September 29, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hi Inam, what an incredible compliment! 🤗 We love hearing that Enan’s expert guidance made such a fantastic impression. Having such dedicated staff is a true asset to our branch.✨ – Three Social Media Team
Very good experience
Very good experience
With carlyle ( customer advisor)
September 29, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thank you for your feedback, Khadija. It's great to hear Carlyle was able to help and left such a positive impression. 🌟 — Three Social Media Team
Enan was really helpful
Enan was really helpful . He helped me to sort my concerns about my contract plan and he was very informative about the service provided by three
September 29, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hi there 🌟 Enan's expert guidance helped clear up your contract queries and provided valuable insight every step of the way 💙
- Three Social Media Team
Great service
Mr. Carlyle is very friendly, informative, helpful, and experienced.
Tong Hoi Lo
September 28, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hello there, we're glad Mr. Carlyle could assist you and make sure everything was explained clearly. Thank you for your kind words. - Three Social Media Team
Excellent as usual easy to understand…
Excellent as usual easy to understand and Enan helped me find the right deal and was easy to understand and really helpful thank you
September 28, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thank you, Abolfazl. We’re delighted Enan made your visit such a positive experience and helped you secure a great deal. We’re always happy to help! 🥰 - Three Social Media Team
The assistant Sunil was very helpfulful and…
The assistant was very helpfulful and set up money phone
September 24, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hi there, thanks for the lovely review. We’re pleased to hear that Sunil delivered top tier assistance and got your device set up, ensuring you had a great experience throughout.
– Three Social Media Team
Antony is amazing great customer…
Antony is amazing great customer service funny and very good at his job glad we was served by him today he made the visit very welcoming and fun
September 22, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thanks for sharing your experience, Bethany. What a lovely mention for Antony. We're delighted his warm approach, humour and professional support made your visit stand out for all the right reasons.
Three Social Media Team
Great service in store
Great service in store with very helpful staff. Overall a very good and informative experience. I will definitely be going back to change my phone over to three after the service I received.
September 21, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hi John, what a stellar review! 🎉 It is fantastic to know your store experience hit the mark. We are excited to welcome you back and help you make a smooth transition over to our network. — Three Social Media Team
Fantastic service from Antony and the team
Fantastic service from Antony and the team who helped me with my upgrade and made the experience enjoyable and easy
September 15, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hey Cameron, we're glad to hear Antony was to help with your upgrade and make the whole process smooth and enjoyable. It's great to know the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three social Media team.
Nice service nice person as a person in…
Nice service nice person as a person in general (conversation conducted in a comfortable atmosphere) full professionalism ♡♡♡:)
September 2, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thanks for the review, 🎉 Mariusz! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Antony
We came in late one evening to initially sort out our son's phone . Antony served us and was amazing . We came back the next day and he moved 4 of our phones over from personal to business lines . The amount of work Antony did for us took a few hours but he did it with great ease and explained everything to us. Antony was so great with us , his customer service , rapport and knowledge was second to none, we are very pleased !
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Love hearing this, Rachael 💫 We're delighted that Antony's expert knowledge, attentive approach and clear guidance made such a positive impact while supporting both your son's phone and moving all four lines across. Wishing you plenty of smiles ahead 😊
- Three Social Media Team
Exactly what I needed
Exactly what I needed, helpful friendly and efficient, good value
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hey Beverley, we’re so glad to hear that our team made your experience such a positive one. Thank you for taking the time to share your feedback. 😊
-Three Social Media Team.
Honestly I'm happy with the service of…
Honestly I'm happy with the service of Raise.
He is really amazing calm.She deserved promotion.xx
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hi Daniel, we truly appreciate your kind words about Raise. Thanks for taking the time to leave this 5⭐ review. – Three Social Media Team
So into come and speak to someone in…
So into come and speak to someone in the shop. Carlyle was brilliant. Sorting everything out and answering all my questions. Thank you 🤩
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hi Deborah, we’re pleased Carlyle took the time to answer your questions, get everything sorted, and make your visit a positive one. Thanks for the lovely feedback. — Three Social Media Team
I had a sim only contract and now I…
I had a sim only contract and now I took a phone contract staff were very helpful and friendly
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thanks for sharing your experience, Mama. We’re glad your move from a SIM‑only plan to a phone contract was smooth and supported by our team. We appreciate you choosing Three.
— Three Social Media Team
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