Brilliant customer service by Mario and Suraj. They were polite, and professional. I appreciate their efficiency . Although they were short staffed on Sunday , they never rushed me and provided an exc... See more
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The rep,Pat was helpful, polite and patient, gave us plenty of options without over complicating any issues.
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The sales assistant suraj was absolutely amazing. Made things very clear and gave me lots of options
Company replied
Scott was very helpful in store today and helping me setting my new phone up
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Company details
About Three UK - 3Store Southend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
156 High Street, SS1 1JX, Southend, London, United Kingdom
- 01702462961
4.9
Excellent
91 reviews
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The sales assistant suraj friedly, very competent at his role as a phone sales assistant, there wasn't one question he couldn't awnser. I was very impressed
The sales assistant suraj was absolutely amazing. Made things very clear and gave me lots of options
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thanks a ton for your review, Sarah! 🎉 Suraj really nailed it, and we look forward to serving you again. ☺️
Your staff at your Southend-on-Sea…
Your staff at your Southend-on-Sea branch were extremely helpful with particular regard to Ethan.
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Southend
That’s brilliant, Chris! We’re really glad to hear that Ethan and the team gave you all the support you needed at our Southend on Sea store. Thank you so much for the 5⭐ review! -Maryalex
Jamie very helpful and fixed my little…
Jamie very helpful and fixed my little wifi thing thank you
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Morayo, we're thrilled to hear this! 💙 Jamie made everything smooth and hassle free by fixing your WiFi. Thanks for sharing your experience! -Neha
I've come today for help with going…
I've come today for help with going abroad and my account. I was assisted by Jamie and the service I received was excellent. All questions very well answered in a friendly and helpful manner. My experience with the has been extremely good.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thank you for your feedback, Brian! We’re so glad to hear Jamie took fantastic care of you. 😊 -Veronica
Jamie very helpfully and polite helped…
Jamie very helpfully and polite helped me transfer
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Absolutely fabulous, Cris! We’re glad Jamie was such a wonderful support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Brilliant customer service by Mario and…
Brilliant customer service by Mario and Suraj. They were polite, and professional. I appreciate their efficiency . Although they were short staffed on Sunday , they never rushed me and provided an excellent service. Keep up the good work!
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thank you so much, Nora! 🎉 We’re delighted Mario and Suraj could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
We had a great service with Pat in the…
We had a great service with Pat in the office today! We are so happy with everithing!
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Gabriella, thank you for sharing this amazing 5⭐ review! We’re thrilled that Pat gave you such a fantastic experience. -Veronica
Scott was very helpful in store today…
Scott was very helpful in store today and helping me setting my new phone up
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Zola, great to hear Scott was able to help you get everything set up smoothly in store. We’re glad the support made your new phone easy to get started with. -Shivam
Jamie is very polite and helped me…
Jamie is very polite and helped me upgrade and fixed my phone ao ot would work with roaming
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Caroline, that’s superb! 🎉 We’re glad Jamie made sure everything was sorted out smoothly for you. -Neha
We hade a great
We hade a great, and quick service from your costumer service staff named Scott! And he was perfectly polite as well. Thanks for everything!
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thanks so much for sharing this, Gyorgy. Wonderful to hear Scott made everything smooth and treated you with such professionalism. -Manavata
Great experience
Suraj was an excellent sales advisor, made my experience in store very enjoyable.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thanks, Beth! We’re glad Suraj’s professionalism and warmth made your visit memorable. Your appreciation means a lot. -Suhaas
Jamie was extremely polite and patient…
Jamie was extremely polite and patient and helped us with our SIM upgrade thanks andrew
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Andrew, we are happy Jamie was kind and stayed calm while completing your SIM upgrade. Thanks for sharing your experience. -Suhaas
Jamie was amazing
Jamie was so nice to me and very helpful he's the best
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Those 5 ⭐ vibes say it all, Amber. Hats off to Jamie for delivering excellence every time. Enjoy the rest of your day! 😊 -Ashifa
Mario gave me great service and…
Mario gave me great service and answered all my questions and found me a great deal.
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Love this, Jay! Mario always brings great energy, and it’s awesome to hear he made the whole thing smooth for you. 😃 -Ayesha
Perfect professional customer service I…
Perfect professional customer service I would always recommend Suraj especially for his knowledge of all the store products.. well done and thank you
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Southend
That’s what great service looks like! Huge shout‑out to Suraj for making your visit special, and we’re even happier knowing it meant so much to you, Lily-Rose. Delighted to earn your recommendation. -Ashifa
Excellent service
Excellent service. Suraj was helpful and speedy, also knowledgeable in terms of products.
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Marc, it’s great to hear Suraj offered helpful guidance and ensured everything was handled efficiently. -Shivam
Scott was very help thank you very much
Scott was very helpful and answered all my questions very happy with my new plan
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Amazing, Lisa! 🎉 We’re delighted to hear Scott was able to answer all your questions and help you find a plan you’re happy with. Enjoy your new plan! 😇 -Prabhjeet
Jamie very helpful
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Max, great to hear Jamie offered such supportive help. 💙 -Kishan
Jamie was very helpful this week with…
Jamie was very helpful this week with helping me to set up my new phone… he was also very kind as I had been having a tough week too , thank you so much for not only being professional but kind,
Lizzie
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thank you, Lizzie. We’re really glad Jamie was able to help you set up your new phone and show kindness when you needed it. He’ll be happy to read your message. -Ayesha
Jamie very helpful and polite also…
Jamie very helpful and polite also helped me move things over from my old broken phone to the new one
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Leonard, thanks for taking the time to share this. Really good to hear Jamie was so polite and made the switch to your new phone nice and easy. -Kishan
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