Scott provided absolutely excellent service from start to finish. He was incredibly patient, took the time to explain everything clearly, and helped me sort out my phone contract without any press... See more
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The rep,Pat was helpful, polite and patient, gave us plenty of options without over complicating any issues.
Company replied
Got new phone today and was served by ethan, he talked us through our plan and even updated all the information from my old phone to the new one. His customer service was impeccable he was so helpful... See more
Company replied
Scott was very helpful in store today and helping me setting my new phone up
Company replied
Company details
About Three UK - 3Store Southend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
156 High Street, SS1 1JX, Southend, London, United Kingdom
- 01702462961
4.9
Excellent
122 reviews
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Very friendly service from Jamie
Very friendly service from Jamie
He was very knowledgable and helpful with everything I asked he had the answers he also helped me call Tesco for a pac code
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Dcem we’re delighted to know Jamie gave you such excellent support 🌟 and it’s great to hear he assisted you with everything including helping you contact Tesco for your PAC code 🙌 Your feedback is truly appreciated. -Shivam
Great customer service staff
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Fabulous, that's music to our ears, Matthew. Have a fantastic week! -Scott
Jamie was very helpful incleaning up my…
Jamie was very helpful incleaning up my phone qnd advising me on how to avoid in future
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Really kind of you, Barry. Jamie will be happy to know the phone clean‑up and tips helped you feel more confident going forward. Wishing you all the best ahead. 🥰 -Ayesha
Pat was brilliant - Southend high street
Pat was brilliant! Patiently answered all my questions and gave me the best deal possible. I am so glad I came into the shop today.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Shout out to Pat for doing such a great job, Kriti! We’re super excited for you to start enjoying your fresh deal, it’s going to be awesome! 🚀 -Kashish
Ethan was great at assisting me with a…
Ethan was great at assisting me with a new phone and the fantastic deals
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Amazing experience as always
Amazing experience as always. Thank you Ethan. Well done
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey.
Thanks! Your review is really appreciated. -Pete
Excellent customer service from Ethan
Excellent customer service from Ethan. Thank you!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Nothing delights us more than knowing you’re happy, Natasha! ✨ Thank you for celebrating Ethan’s efficiency. May your day be as amazing as you are! -Ashifa
I was very happy with your staff Mario…
I was very happy with your staff Mario he was very helpful and he is very cheery and kind
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Fantastic stuff, Sam! We’re so glad to hear that Mario provided excellent support for you. Thank you for taking the time to leave this review. 😊 -Kashish
Reply from Three UK - 3Store Southend
That’s brilliant! We’re so glad to hear everything was handled smoothly for you. Thanks a ton for the lovely 5⭐ review! -Veronica
Excellent service and felt very…
Excellent service and felt very comfortable
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Mark, we’re thrilled to hear you had such a positive experience. Your feedback means a lot to us. -Suhaas
The person ho helping us today Suraj…
The person ho helping us today Suraj very kind helpful and polite
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Alecz, your words truly highlight Suraj’s dedication 🚀 Feedback like this inspires us all, We value your effort in sharing this with us. -Arvind
Reply from Three UK - 3Store Southend
Wow, we absolutely love hearing this, Sue! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day. -Afaq
Very helpful with my business upgrade…
Very helpful with my business upgrade and an amazing deal thank you Jamie and suraj
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Nataliya, thank you for sharing this amazing 5⭐ review! 🌟 We’re thrilled Jamie and Suraj gave you such a fantastic experience. 😊 -Veronica
This lovely agent Suraj
This lovely agent - Suraj by name I met today at the shop in Southend on sea made me very happy and was very professional throughout our time. He explained every single details and made my experience pleasant and gave me a good deal for been a three customer for over 10yrs. He deserves a promotion.
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Southend
We’re thrilled to hear Suraj made your visit in Southend on sea pleasant and rewarding, Ifeanyi, and that he even turned phone shopping into a joyride 🎉. Thank you for choosing us ☺️. -Kashish
Great costumer support
Great costumer support. Guy who approach me was very helpful and gave me lots of great options and offers.
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Boom 💥 Ivan, this is the energy we always want our customers to feel! Our team truly enjoys helping, and we’re glad your experience was so positive! 🥰 -Kashish
Reply from Three UK - 3Store Southend
Hello Blue! We’re so happy to hear that you had a great experience with Ethan, and we truly appreciate this amazing 5 star review. ☺️ -Kashish
The service I got today was very great…
The service I got today was very great nice customer service I must say the experience was great
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Southend
This is fantastic, Tonia! We're delighted you had such a great experience, and thank you for taking the time to share it with us 😊⭐. -Veronica
The lady that served me at the 3 Store…
The lady that served me at the 3 Store in Southend was really helpful throughout the process. I had lots of questions and she reassured me and provided clear answers to help me. I really appreciate her help.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Southend
We really appreciate your feedback, Kevin. 😊 It’s wonderful to know the team member in Southend guided you confidently through the whole process. 🌟 -Veronica
Jamie was very kind easy to talk to and…
Jamie was very kind easy to talk to and a great help with my new phone he had to manually transfer my things from my old phone and he did it all for free was so good I used to pay £50 for a transfer let alone a manual transfer what a legend
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Wow Obadia! 🎉 That’s awesome! A big shoutout to Jamie for going above and beyond to make your experience exceptional. We’re so happy he made everything easier for you. Thank you for sharing such wonderful feedback! ☺️ -Neha
Mario was very helpful
Mario was very helpful, knowledgeable and sociable.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for this fantastic 5⭐ review, Claire! We're thrilled to hear Mario provided excellent support. -Veronica
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