Scott provided absolutely excellent service from start to finish. He was incredibly patient, took the time to explain everything clearly, and helped me sort out my phone contract without any press... See more
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The rep,Pat was helpful, polite and patient, gave us plenty of options without over complicating any issues.
Company replied
Got new phone today and was served by ethan, he talked us through our plan and even updated all the information from my old phone to the new one. His customer service was impeccable he was so helpful... See more
Company replied
Scott was very helpful in store today and helping me setting my new phone up
Company replied
Company details
About Three UK - 3Store Southend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
156 High Street, SS1 1JX, Southend, London, United Kingdom
- 01702462961
4.9
Excellent
122 reviews
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Great experience
Suraj was an excellent sales advisor, made my experience in store very enjoyable.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thanks, Beth! We’re glad Suraj’s professionalism and warmth made your visit memorable. Your appreciation means a lot. -Suhaas
Jamie was extremely polite and patient…
Jamie was extremely polite and patient and helped us with our SIM upgrade thanks andrew
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Andrew, we are happy Jamie was kind and stayed calm while completing your SIM upgrade. Thanks for sharing your experience. -Suhaas
Jamie was amazing
Jamie was so nice to me and very helpful he's the best
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Those 5 ⭐ vibes say it all, Amber. Hats off to Jamie for delivering excellence every time. Enjoy the rest of your day! 😊 -Ashifa
Mario gave me great service and…
Mario gave me great service and answered all my questions and found me a great deal.
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Love this, Jay! Mario always brings great energy, and it’s awesome to hear he made the whole thing smooth for you. 😃 -Ayesha
Perfect professional customer service I…
Perfect professional customer service I would always recommend Suraj especially for his knowledge of all the store products.. well done and thank you
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Southend
That’s what great service looks like! Huge shout‑out to Suraj for making your visit special, and we’re even happier knowing it meant so much to you, Lily-Rose. Delighted to earn your recommendation. -Ashifa
Excellent service
Excellent service. Suraj was helpful and speedy, also knowledgeable in terms of products.
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Marc, it’s great to hear Suraj offered helpful guidance and ensured everything was handled efficiently. -Shivam
Scott was very help thank you very much
Scott was very helpful and answered all my questions very happy with my new plan
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Amazing, Lisa! 🎉 We’re delighted to hear Scott was able to answer all your questions and help you find a plan you’re happy with. Enjoy your new plan! 😇 -Prabhjeet
Jamie very helpful
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Max, great to hear Jamie offered such supportive help. 💙 -Kishan
Jamie was very helpful this week with…
Jamie was very helpful this week with helping me to set up my new phone… he was also very kind as I had been having a tough week too , thank you so much for not only being professional but kind,
Lizzie
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thank you, Lizzie. We’re really glad Jamie was able to help you set up your new phone and show kindness when you needed it. He’ll be happy to read your message. -Ayesha
Jamie very helpful and polite also…
Jamie very helpful and polite also helped me move things over from my old broken phone to the new one
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Leonard, thanks for taking the time to share this. Really good to hear Jamie was so polite and made the switch to your new phone nice and easy. -Kishan
The rep,Pat was helpful
The rep,Pat was helpful, polite and patient, gave us plenty of options without over complicating any issues.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hello John, we’re delighted Pat guided you with such care and clarity. Thank you for sharing such an outstanding 5 ⭐ review. -Suhaas
Jamie very helpful as i was in a panic…
Jamie very helpful as i was in a panic after losing my phone
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Tracy, thanks for taking the time to share this. We’re delighted Jamie was able to give you the reassurance you needed. Your feedback means a lot to us. -Shivam
Jamie very helpful and polite helped me…
Jamie very helpful and polite helped me removed all the bad stuff off my phone
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Vivienne, we’re delighted Jamie was able to provide the support you needed. Thank you for an awesome review. -Suhaas
Jamie is so helpfull and polite i…
Jamie is so helpfull and polite i recommend going to see him for anything you need
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Good customer service from Ethan much…
Good customer service from Ethan much appreciated
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Amazing, Michael! We’re glad to hear that Ethan provided such a positive experience and was able to assist you. Your feedback means a lot to us 🥰 -Neha
Mario was very helpful and professional…
Mario was very helpful and professional and I am delighted with my new upgrade.
Very good value for money all round.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Great service and big savings, now that’s what we call a perfect combo! We’re so glad Mario could make a difference for you, Chrissie. Thank you for letting us be part of your upgrade experience. -Ashifa
Suraj was really helpful ,he made the…
Suraj was really helpful ,he made the process so easy and he made sure my mom and l were comfortable and he explained everything with concise
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi there, thanks for taking the time; great to hear Suraj kept things simple, made sure you and your mum felt at ease, and explained everything clearly. -Kishan
Mario has given outstanding service…
Mario has given outstanding service today and saved me money and probably saved me getting scammed, as always the staff especially Mario have saved the day, many thanks 👍
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hello Steven, we’re pleased Mario’s care and expertise ensured you felt secure and supported. Your encouraging review means so much to us. -Suhaas
Mario was extremely helpful & polite
Mario was extremely helpful & polite, his customer service was impeccable.
This shows the quality of the service that 3 provides. I am assured that Mario will excel going forward in his career.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for the love, Maria! We absolutely love hearing that Mario delivered such exceptional support, and it’s great to know his efforts made such a positive impact. 🥳 -Ayesha
Great service from Jamie in three…
Great service from Jamie in three mobile shop in Southend would recommend Jamie highly great knowledge
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Really appreciate you sharing this, Ray. Jamie’s dedication and commitment make a real difference, great to hear your visit was so smooth ⭐ -Manavata
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