Laura at St helens branch was amazing, very knowledgeable and found me the best deal for my contract renewal. Very happy and will recommend friends and family when they are due for renewal. 5 star... See more
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Once again when in desperate need of help and advice Ceri came to the rescue. This lady is the reason I stay with this provider. She always goes one step beyond to help me. Please make sure that these... See more
Company replied
Staff made me feel welcome straight away, I had a set idea in mind for the type of deal I wanted/needed. And was sorted and explained without any issues. Ceri &Clare are a credit to the team.
Company replied
Unfortunately, after approx 25 years of being with 3 I feel let down. I cannot fault the lady that helped me in store, however I wanted a new handset, I was quoted £170 on the Thursday, called... See more
Company replied
Company details
About Three UK - 3Store St Helens
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, Palantine Arcade, WA10 1BW, St Helens, North, United Kingdom
- 0174422270
4.8
Excellent
53 reviews
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Staff made me feel welcome straight…
Staff made me feel welcome straight away, I had a set idea in mind for the type of deal I wanted/needed.
And was sorted and explained without any issues.
Ceri &Clare are a credit to the team.
July 10, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi Marc. It is brilliant to hear that Ceri and Clare made you feel so welcome and efficiently sorted out your ideal deal with clear explanations. Thank you for sharing such positive feedback about your experience with them.— Three Social Media Team
Laura was brilliant don't no what I…
Laura was brilliant don't no what I would of done without all her patience and help
July 3, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hey Diane, we’re really pleased to hear that Laura offered such supportive assistance. Thank you for sharing your feedback.
-Three Social Media Team.
Very pleasent and helpful when above…
Very pleasent and helpful when above and beyond. Very happy with outcome. Thank you very much
July 3, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hey Nicola! We love hearing this. Our team adds a touch of magic that turns everyday moments into something truly memorable. 🥳 – Three Social Media Team
Happy customer
A
Would definitely come baclovely lady sorted all our problems
July 3, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi Carol 😊
Your message honestly made our day.
So happy everything was sorted, and you left with a smile.
Can’t wait to welcome you back again!
— Three Social Media Team
St helens branch was amazing
Laura at St helens branch was amazing, very knowledgeable and found me the best deal for my contract renewal. Very happy and will recommend friends and family when they are due for renewal.
5 star would reccomend
June 20, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
That’s impressive, Danny 🎯 we are overjoyed that Laura at our St Helens branch displayed such expert knowledge and secured a top‑tier upgrade deal. Your support truly lights up our day 🌸 -Arvind
Upgrade - thanks Laura!
Laura was a fantastic help, answered all our questions and explained everything perfectly!
June 13, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Thank you for your kind words, Sarah! 😊 It’s wonderful to know that Laura was able to sort everything for you and make the process easy. -Veronica
Laura was very helpful and informative…
Laura was very helpful and informative about the devices and was able to advise me on which one would be suitable for me .
June 8, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi Debbie, we are so glad that Laura looked after you so well. It is wonderful to know her insights helped you make a great choice and that you had such a helpful experience with our team. -Shivam
Brilliant service from Laura and Ana…
Brilliant service from Laura and Ana today well explained and took the time to make sure we got the best plans going forward
June 7, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Your words are a real highlight ✨ Barbara. Great to know Laura and Ana delivered clear, expert guidance, taking the time to present well‑suited options for what’s ahead 💫 -Arvind
Excellent service
Excellent, knowledgeable staff who where really helpful and friendly
May 26, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Lovely, Ian! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 -Kashish
Excellent service from friendly staff
Excellent service from friendly, helpful and knowledgeable staff, couldnt do enough to help, a young lady naned Ana helped us the service was really exceptional. Thank you Ana
May 29, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi Mike. Thank you so much for taking the time to share this, as it is fantastic to hear that Ana provided such exceptional, friendly, and dedicated support during your visit. -Shivam
Brilliant service kept me fully informed
May 14, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
We’re really glad to hear our team gave you such great support, Keith. We want every customer to feel this happy with our service. 🌺 -Ayesha
Once again when in desperate need of…
Once again when in desperate need of help and advice Ceri came to the rescue. This lady is the reason I stay with this provider. She always goes one step beyond to help me. Please make sure that these comments are passed on to the appropriate Manager so she gets the recognition she truly deserves.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi May, We’re so glad to hear that Ceri was there for you when you needed help. She’s a fantastic member of our team, and it’s wonderful to know she’s the reason you stay with us. 😇 -Prabhjeet
Laura was fantastic and sorted…
Laura was fantastic and sorted everything quickly and with no fuss.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Amazing, Vanlifer! We’re delighted to hear how Laura professionalism and care made such a difference. Feedback like yours inspires us to keep delivering exceptional service. ☺️ -Prabhjeet
I just want to say a huge thank you to…
I just want to say a huge thank you to Ceri making my experience alot better , she was very polite and easy to deal with and had my sorted within 10 mins thank you.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hey Alfie. We’re so glad Ceri made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. We hope you have a wonderful day! 😊 -Prabhjeet
They took time and patience with…
They took time and patience with getting g me sorted out
Ceri was exceptionally helpful
April 29, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
We’re glad Ceri provided the calm, attentive support you needed. We appreciate you sharing your experience! -Suhaas
Brilliant service and really friendly
Brilliant service and really friendly. Would recommend 100%.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
We’re thrilled to hear this! 🌼 Our team will be delighted to know they made your experience shine. Thank you for sharing, it truly means a lot to us, Paul! 🥰 -Kashish
We have been with Three for 20 years…
We have been with Three for 20 years and the your store has always looked after us. The advisor Sat was very nice and helpful with showing the phones and the cost. Sat spent the time to help us transfer our pictures which was very nice. Thank you
April 7, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Jacky, we truly appreciate you sharing this with us. It’s wonderful to hear that the team gave you such thoughtful support throughout your visit. Knowing you’ve trusted us for so many years means a great deal, and we’re glad your latest experience left you feeling well looked after. -Manavata
Staff were very polite and…
Staff were very polite and professional. Very patient in explaining everything to me
April 7, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi Mark, thanks for the great review. Really good to hear the team were polite, professional and took their time supporting you throughout. -Kishan
Amazing customer service!
Popped in on the off chance for some advice and Sat was super helpful, he advised me on a problem I was having and gave me the advice needed straight away to help rectify my problem and advise further. Would highly recommend this store in StHelens
March 24, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Lovely to hear this, Jade 🌟 The St Helens branch clearly made a great impression and Sat gave you the guidance you needed 🙌 Thanks for recommending the store! -Shivam
Let down
Unfortunately, after approx 25 years of being with 3 I feel let down.
I cannot fault the lady that helped me in store, however I wanted a new handset, I was quoted £170 on the Thursday, called back the day after to sort, and the phone had risen to £230 !!...I felt that was a slap in the face for my loyalty, I attempted to complain to 3 themselves, on the on line complaints form, several times , and not had any resolution at all.
I've got the phone I wanted now for £129 off amazon, exactly the same one I was asked to pay £230 for in store !!!!
After using and trusting 3 for over 20 years, I'll be leaving as soon as I possibly can, I don't know what's changed there, but it's certainly not for the better
March 13, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Thank you for reaching out, Penno. After so many years with us, we understand how frustrating it must have been to see the handset price change. Prices can vary depending on stock and promotions. If you’d like to log a complaint, please use this link: https://bit.ly/3uJlOrF. For any assistance with your current plan, you can also visit our support page here: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8:00 AM to 10:00 PM, and on weekends from 9:00 AM to 8:00 PM. We’re always happy to help. -Kashish
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