Once again when in desperate need of help and advice Ceri came to the rescue. This lady is the reason I stay with this provider. She always goes one step beyond to help me. Please make sure that these... See more
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Unfortunately, after approx 25 years of being with 3 I feel let down. I cannot fault the lady that helped me in store, however I wanted a new handset, I was quoted £170 on the Thursday, called... See more
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Having experienced dreadful customer service with Vodafone who would not allow me to use the landlines to contact customer service despite knowing I didn't have a phone. I just can't express how poor... See more
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i have just been to 3 mopile today and had new phone i phone 17 pro max and the costumer service was very high standard and friendly and made me a really good deal which was cheaper than other compan... See more
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Company details
About Three UK - 3Store St Helens
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, Palantine Arcade, WA10 1BW, St Helens, North, United Kingdom
- 0174422270
4.7
Excellent
43 reviews
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Brilliant service kept me fully informed
May 14, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
We’re really glad to hear our team gave you such great support, Keith. We want every customer to feel this happy with our service. 🌺 -Ayesha
Once again when in desperate need of…
Once again when in desperate need of help and advice Ceri came to the rescue. This lady is the reason I stay with this provider. She always goes one step beyond to help me. Please make sure that these comments are passed on to the appropriate Manager so she gets the recognition she truly deserves.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi May, We’re so glad to hear that Ceri was there for you when you needed help. She’s a fantastic member of our team, and it’s wonderful to know she’s the reason you stay with us. 😇 -Prabhjeet
Laura was fantastic and sorted…
Laura was fantastic and sorted everything quickly and with no fuss.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Amazing, Vanlifer! We’re delighted to hear how Laura professionalism and care made such a difference. Feedback like yours inspires us to keep delivering exceptional service. ☺️ -Prabhjeet
I just want to say a huge thank you to…
I just want to say a huge thank you to Ceri making my experience alot better , she was very polite and easy to deal with and had my sorted within 10 mins thank you.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hey Alfie. We’re so glad Ceri made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. We hope you have a wonderful day! 😊 -Prabhjeet
They took time and patience with…
They took time and patience with getting g me sorted out
Ceri was exceptionally helpful
April 29, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
We’re glad Ceri provided the calm, attentive support you needed. We appreciate you sharing your experience! -Suhaas
Brilliant service and really friendly
Brilliant service and really friendly. Would recommend 100%.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
We’re thrilled to hear this! 🌼 Our team will be delighted to know they made your experience shine. Thank you for sharing, it truly means a lot to us, Paul! 🥰 -Kashish
We have been with Three for 20 years…
We have been with Three for 20 years and the your store has always looked after us. The advisor Sat was very nice and helpful with showing the phones and the cost. Sat spent the time to help us transfer our pictures which was very nice. Thank you
April 7, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Jacky, we truly appreciate you sharing this with us. It’s wonderful to hear that the team gave you such thoughtful support throughout your visit. Knowing you’ve trusted us for so many years means a great deal, and we’re glad your latest experience left you feeling well looked after. -Manavata
Staff were very polite and…
Staff were very polite and professional. Very patient in explaining everything to me
April 7, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi Mark, thanks for the great review. Really good to hear the team were polite, professional and took their time supporting you throughout. -Kishan
Amazing customer service!
Popped in on the off chance for some advice and Sat was super helpful, he advised me on a problem I was having and gave me the advice needed straight away to help rectify my problem and advise further. Would highly recommend this store in StHelens
March 24, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Lovely to hear this, Jade 🌟 The St Helens branch clearly made a great impression and Sat gave you the guidance you needed 🙌 Thanks for recommending the store! -Shivam
Let down
Unfortunately, after approx 25 years of being with 3 I feel let down.
I cannot fault the lady that helped me in store, however I wanted a new handset, I was quoted £170 on the Thursday, called back the day after to sort, and the phone had risen to £230 !!...I felt that was a slap in the face for my loyalty, I attempted to complain to 3 themselves, on the on line complaints form, several times , and not had any resolution at all.
I've got the phone I wanted now for £129 off amazon, exactly the same one I was asked to pay £230 for in store !!!!
After using and trusting 3 for over 20 years, I'll be leaving as soon as I possibly can, I don't know what's changed there, but it's certainly not for the better
March 13, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Thank you for reaching out, Penno. After so many years with us, we understand how frustrating it must have been to see the handset price change. Prices can vary depending on stock and promotions. If you’d like to log a complaint, please use this link: https://bit.ly/3uJlOrF. For any assistance with your current plan, you can also visit our support page here: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8:00 AM to 10:00 PM, and on weekends from 9:00 AM to 8:00 PM. We’re always happy to help. -Kashish
She was very kind and good would…
She was very kind and good would definitely recommend 3
March 12, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
What a sweet 5⭐ rating, Robert! We’re heartened to know this has been your experience with our staff. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
Reply from Three UK - 3Store St Helens
You've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Laura very very professional and…
Laura very very professional and pleasent and i got a 5☆☆☆☆☆ service
March 10, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi there, we’re thrilled to hear that Laura was so helpful. Thank you for your kind words! 💛 -Suhaas
Great to talk to in store always very…
Great to talk to in store always very helpful thank you so much
March 2, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Thank you so much for the amazing 5 ⭐ review, Steven 🌟 We’re thrilled that our store team made your visit such a smooth and pleasant experience. Here’s to great things ahead ❤️ -Arvind
She was fantastic answered all…
She was fantastic answered all questions and was super happy with the service
February 18, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
We really appreciate your feedback, Connor! 🙌 Great to know she was able to answer everything clearly and provide such fantastic service. 💫 -Shivam
Thank you 😊
Excellent customer service from Laura today went above and beyond to help me thank you
February 10, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi there! Thank you for sharing this! Laura's expertise and personal touch truly makes a difference. Wishing you a day as wonderful as your feedback made ours! 🎉 -Ashifa
Reply from Three UK - 3Store St Helens
Stephen, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Laura and Ceri were 1st class
Laura and Ceri were 1st class. Very knowledgeable and helpful would definitely recommend
February 6, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Amazing! We're thrilled Laura and Ceri made the process easy and delivered outstanding care throughout. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Very helpful and ensured we got…
Very helpful and ensured we got everything we need
February 6, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Kieran, we’re so happy we could make your experience smooth and helpful. Sending you warm wishes for a lovely day! 😇 -Ayesha
Came to three for a replacement phone
Came to three for a replacement phone , Laura the three colleague , gave me excellent advice on the best phone package deals and me not being tech savvy helped with phone set up , I left a very happy customer
February 2, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Michael, thank you for taking a moment to share this with us. We’re delighted to hear that Laura guided you well and made picking your new device feel easy. It’s great to know you left feeling confident and happy. -Afaq
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