Laura at St helens branch was amazing, very knowledgeable and found me the best deal for my contract renewal. Very happy and will recommend friends and family when they are due for renewal. 5 star... See more
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Once again when in desperate need of help and advice Ceri came to the rescue. This lady is the reason I stay with this provider. She always goes one step beyond to help me. Please make sure that these... See more
Company replied
Having experienced dreadful customer service with Vodafone who would not allow me to use the landlines to contact customer service despite knowing I didn't have a phone. I just can't express how poor... See more
Company replied
Excellent service from friendly, helpful and knowledgeable staff, couldnt do enough to help, a young lady naned Ana helped us the service was really exceptional. Thank you Ana
Company replied
Company details
About Three UK - 3Store St Helens
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, Palantine Arcade, WA10 1BW, St Helens, North, United Kingdom
- 0174422270
4.7
Excellent
54 reviews
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Let down
Unfortunately, after approx 25 years of being with 3 I feel let down.
I cannot fault the lady that helped me in store, however I wanted a new handset, I was quoted £170 on the Thursday, called back the day after to sort, and the phone had risen to £230 !!...I felt that was a slap in the face for my loyalty, I attempted to complain to 3 themselves, on the on line complaints form, several times , and not had any resolution at all.
I've got the phone I wanted now for £129 off amazon, exactly the same one I was asked to pay £230 for in store !!!!
After using and trusting 3 for over 20 years, I'll be leaving as soon as I possibly can, I don't know what's changed there, but it's certainly not for the better
March 13, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Thank you for reaching out, Penno. After so many years with us, we understand how frustrating it must have been to see the handset price change. Prices can vary depending on stock and promotions. If you’d like to log a complaint, please use this link: https://bit.ly/3uJlOrF. For any assistance with your current plan, you can also visit our support page here: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8:00 AM to 10:00 PM, and on weekends from 9:00 AM to 8:00 PM. We’re always happy to help. -Kashish
She was very kind and good would…
She was very kind and good would definitely recommend 3
March 12, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
What a sweet 5⭐ rating, Robert! We’re heartened to know this has been your experience with our staff. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
Reply from Three UK - 3Store St Helens
You've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Laura very very professional and…
Laura very very professional and pleasent and i got a 5☆☆☆☆☆ service
March 10, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi there, we’re thrilled to hear that Laura was so helpful. Thank you for your kind words! 💛 -Suhaas
Great to talk to in store always very…
Great to talk to in store always very helpful thank you so much
March 2, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Thank you so much for the amazing 5 ⭐ review, Steven 🌟 We’re thrilled that our store team made your visit such a smooth and pleasant experience. Here’s to great things ahead ❤️ -Arvind
She was fantastic answered all…
She was fantastic answered all questions and was super happy with the service
February 18, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
We really appreciate your feedback, Connor! 🙌 Great to know she was able to answer everything clearly and provide such fantastic service. 💫 -Shivam
Thank you 😊
Excellent customer service from Laura today went above and beyond to help me thank you
February 10, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hi there! Thank you for sharing this! Laura's expertise and personal touch truly makes a difference. Wishing you a day as wonderful as your feedback made ours! 🎉 -Ashifa
Reply from Three UK - 3Store St Helens
Stephen, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Laura and Ceri were 1st class
Laura and Ceri were 1st class. Very knowledgeable and helpful would definitely recommend
February 6, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Amazing! We're thrilled Laura and Ceri made the process easy and delivered outstanding care throughout. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Very helpful and ensured we got…
Very helpful and ensured we got everything we need
February 6, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Kieran, we’re so happy we could make your experience smooth and helpful. Sending you warm wishes for a lovely day! 😇 -Ayesha
Came to three for a replacement phone
Came to three for a replacement phone , Laura the three colleague , gave me excellent advice on the best phone package deals and me not being tech savvy helped with phone set up , I left a very happy customer
February 2, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Michael, thank you for taking a moment to share this with us. We’re delighted to hear that Laura guided you well and made picking your new device feel easy. It’s great to know you left feeling confident and happy. -Afaq
Reply from Three UK - 3Store St Helens
Hey John, that's brilliant! We’re glad you’re happy with our service. Thank you for the great review. 😊 -Prabhjeet
I'm coming back to this shop for over…
I'm coming back to this shop for over 10 years. The team is always extremely helpful and finding best deals for myself and my family. Thank you!!!
January 16, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Thanks for the 5 ⭐ love, Paula! Delivering top‑notch service and knowing we've earned your trust time and again is the greatest reward we could ask for 😊.We can’t wait to welcome you back again 🤗 -Ashifa
Great helpful staff very friendly went…
Great helpful staff very friendly went above and beyond
January 10, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Very helpful staff who explained in…
Very helpful staff who explained in detail with regard to phone update and relevant plans.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
i have just been to 3 mopile today and…
i have just been to 3 mopile today and had new phone i phone 17 pro max and the costumer service was very high standard and friendly and made me a really good deal which was cheaper than other companies and iam so happy they were friendly with my kids as will and smiling i would like to thank ceri for being a such good costumer service thank you so much again
i
January 5, 2026
Unprompted review
Reply from Three UK - 3Store St Helens
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Thumbs down to Vodafone
Having experienced dreadful customer service with Vodafone who would not allow me to use the landlines to contact customer service despite knowing I didn't have a phone. I just can't express how poor the service was. How different the service was at the 3vstore. Your staff are fabulous, so helpful and considerate i changed over straight aware. A massive THANK YOU to Hayley, all I can say 3 are so lucky to have her. And yes they let me use the phone to contact Vodafone Customer Service. I hope when the merger happens the staff are given positions in the Vodafone store and have deserved positions 11 out of 10 to them all
December 8, 2025
Unprompted review
Reply from Three UK - 3Store St Helens
We are delighted to hear about your great experience in our store and that our team could help you when you needed it most. We will pass on your kind words directly to Hayley. Thank you so much for your fantastic 5 ⭐ review! -Shivam
So helpful and friendly
So helpful and friendly , couldn't be happier
December 11, 2025
Unprompted review
Reply from Three UK - 3Store St Helens
We're happy to see you happy, Carl :) Thanks for putting a smile on our faces -Scott
Very helpful staff
Very helpful staff, saved me money and provided a great upgrade offer.
Above and beyond
December 6, 2025
Unprompted review
Reply from Three UK - 3Store St Helens
Hi.
Thanks! Your review is really appreciated. -Pete
Fantastic service from everyone
Fantastic service from everyone, very patient with me as I'm a technophobe. Help setting up, everything. Can't praise enough. Thank you to Ana xx
December 6, 2025
Unprompted review
Reply from Three UK - 3Store St Helens
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
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