Three UK - 3Store Sutton Reviews 

202
TrustScore 5 out of 5

4.9

93 High Street, SM1 1JF Sutton, South, GB


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Rated 5 out of 5 stars

Maryam was excellent with her customer service, she provided clear instruction and helped my mother find the best bargain that would fit her phone use. She got us a cheaper contract and was very helpf... See more

Company replied

Rated 5 out of 5 stars

Excellent Service from Rizwana! Rizwana provided excellent customer service while helping me switch my SIM provider and arrange my new broadband. She was knowledgeable, experienced, friendly, and p... See more

Company replied

Rated 5 out of 5 stars

Rizwana at the Sutton was truly outstanding. She dealt with my query in a very professional manner. You should be very proud that she works for your company.

Company replied

Rated 2 out of 5 stars

20 min wait, no one acknowledged we were there, finally get served by someone, as a customer id appreciate if someone said 'hi we are understaffed and there will be a wait'

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Sutton

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 93 High Street, SM1 1JF, Sutton, South, United Kingdom

  • 02086439126

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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4.9

All reviews

(202)

30,052 reviews in the last 12 months

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Rated 5 out of 5 stars

Rizwana is super she gave us two…

Rizwana is super she gave us two tablets with insurance for a very good price.

October 9, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for your feedback, Evans, and it's lovely to hear that you enjoyed great customer service from Rizwana. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Rizwana was very helpful and polite

Rizwana was very helpful and polite. She gave the best deal possible. Thank you

October 8, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for your feedback, Sivamalar, and it's lovely to hear that you enjoyed great customer service from Rizwana. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Rizwana was very helpful and informative

Rizwana was very helpful and informative

October 7, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hey Holly, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John

Rated 5 out of 5 stars

Rizwana was very helpful

Rizwana was very helpful

October 5, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hey.

Nice! We're really happy to hear that. Thanks for the 5 star review. -Pete

Rated 5 out of 5 stars

Rizwana was served us today

Rizwana was served us today. Excellent customer service. She helped us with everything. Thank you very much we appreciate it

October 5, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hey.

That's what we like to hear. We're glad Rizwana was able to help you with everything. Thanks for feedback it back. -Pete

Rated 5 out of 5 stars

Great help

Great help! Easy advice! Great staff!

October 4, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hey there.

That's fantastic. Thanks for the 5 star review. -Pete

Rated 5 out of 5 stars

It was the best service ever thank you…

It was the best service ever thank you so much carol henton

October 3, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hi Samir, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

I loved the service and customer…

I loved the service and customer support from three and employer name is Rizwana. And she explain me everything and with good plans

October 2, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for the 5⭐ review, Ritik, and well done to Rizwana 🎉 -Jade

Rated 5 out of 5 stars

Maryam was very helpful

Maryam was very helpful

October 1, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hi Samira, this is what we like to hear, we'll for sure pass your feedback on! -John

Rated 5 out of 5 stars

Rizwana was very helpful and kind

Rizwana was very helpful and kind. She gave us the best deal possible. Thank you for your help.

October 1, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for leaving such a positive review, Sanju 😊 Well done to our Rizwana! -Jade

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