Three UK - 3Store Sutton Reviews 

201
TrustScore 5 out of 5

4.9

93 High Street, SM1 1JF Sutton, South, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Maryam was excellent with her customer service, she provided clear instruction and helped my mother find the best bargain that would fit her phone use. She got us a cheaper contract and was very helpf... See more

Company replied

Rated 5 out of 5 stars

Rizwana at the Sutton was truly outstanding. She dealt with my query in a very professional manner. You should be very proud that she works for your company.

Company replied

Rated 5 out of 5 stars

Excellent Service from Rizwana! Rizwana provided excellent customer service while helping me switch my SIM provider and arrange my new broadband. She was knowledgeable, experienced, friendly, and p... See more

Company replied

Rated 2 out of 5 stars

20 min wait, no one acknowledged we were there, finally get served by someone, as a customer id appreciate if someone said 'hi we are understaffed and there will be a wait'

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Sutton

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 93 High Street, SM1 1JF, Sutton, South, United Kingdom

  • 02086439126

4.9

Excellent

TrustScore 5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(201)

29,986 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Had a great experience getting my first contract here in the UK. Rizwana explained every detail and showed me great offers I have been missing out on since joining Three over three years.

October 29, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for your feedback, Blessing, and it's lovely to hear that you enjoyed great customer service from Rizwana. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Rizwana was very kind and helpful she…

Rizwana was very kind and helpful she give me the best deal with a home broadband and a phone contract. Thank you

October 29, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Rizwana with your new Home Broadband and phone purchases. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Rizwana is the best advisor she helped…

Rizwana is the best advisor she helped me to fet a fantastic deal with 2 sims ans tab and a home broadband. I'm very impressed with her kind behaviour. Thank yoh

October 28, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for your feedback, Xhonifier, and it's lovely to hear that you enjoyed great customer service from Rizwana. We hope you enjoy the new SIMS, tablet, and Home Broadband :) We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Sandra patience and calm demeanor when…

Sandra patience and calm demeanor when dealing with challenging customer like me is really remarkable. I love their service.

October 20, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for the fantastic 5⭐ review, Bishal. We really do love to hear this! Well done Sandra 🎉 -Jade

Rated 5 out of 5 stars

Great customer service

Great customer service, respectable, helpful and clear.
Thank you Alexandra

October 19, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hi there.

Awesome stuff. Thanks for the 5 stars. -Pete

Rated 5 out of 5 stars

Wonderful customer service maryam

Wonderful customer service maryam
Thank you

October 18, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Rizwana is really fantastic and she…

Rizwana is really fantastic and she gave us the best SIM deal unlimited with roaming included. Thank you Rizwana

October 16, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for the review, Raj. We're glad to hear it's been such a good experience for you -Maxine

Rated 5 out of 5 stars

Rizwana gave us the best deal

Rizwana gave us the best deal. She is amazing advisor. Thank you

October 16, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hello Arsh, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Rizwana is good support us on finding a…

Rizwana is good support us on finding a good deal on home broadband and personal sim phone.

October 15, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

We appreciate the 5* - We know the retail staff will be happy to see this -Maxine

Rated 5 out of 5 stars

Excellent service

Excellent service

October 13, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Thanks for your feedback, and it's lovely to hear that you enjoyed great service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Visit was so quick and easier.

Visit was so quick and easier.

October 12, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Very friendly

Very friendly

October 11, 2025
Unprompted review
Three UK - 3Store Sutton logo

Reply from Three UK - 3Store Sutton

Hey.

That's great to hear. Thanks for the 5 stars. -Pete

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look