Three UK - 3Store Tamworth Reviews 67

TrustScore 5 out of 5

4.9

7 (unit 11) Ankerside Shopping Centre, George Street, B79 7LQ Tamworth, Midlands, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It's no wonder this store got 5* reviews. I called in 2 get broadband contract upgraded. The service was amazing from Kris, the assistant mgr. He sorted out best deal and actually went xtra mile and... See more

Company replied

Rated 5 out of 5 stars

I had a such a great experience at the Three Stote Tamworth thanks to Kwok, the store manager. From the moment I walked in, he was welcoming, patient and genuinely focused on helping me rather... See more

Company replied

Rated 5 out of 5 stars

katie really helped me with starting the process of getting a new phone, she let me know how much i have left to pay and made a monthly breakdown payment plan for me i would 100% recommend katie f... See more

Company replied

Rated 5 out of 5 stars

From the moment I stepped into the store I knew I was going to be in safe hands - clear answers to all my questions, excellent product knowledge, no pressure selling, just good sound advice from... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Tamworth

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 7 (unit 11) Ankerside Shopping Centre, George Street, B79 7LQ, Tamworth, Midlands, United Kingdom

  • 0182767633

4.9

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful

Really helpful, polite, great advice.

May 30, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Love hearing this, Rachel 💫 We're delighted our team provided such prompt courtesy and stellar insights to look after you. -Arvind

Rated 5 out of 5 stars

Upgraded to Samsung a17

Upgraded to Samsung a17, helped with data transfer

May 21, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Peter, thank you so much for sharing this. We're thrilled to hear your upgrade went so smoothly. -Afaq

Rated 5 out of 5 stars

Great customer service

Great customer service, easy and well explained when looking at contracts, no confusion, straight forward with a smile

May 18, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Brilliant feedback, Gemma—clear guidance and a smooth, friendly experience are exactly what we aim to deliver every time. -Shivam

Rated 5 out of 5 stars

Megan was very helpful polite and told…

Megan was very helpful polite and told me everything OK needed to no

May 9, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Hi Kelvin, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Megan. -Prabhjeet

Rated 5 out of 5 stars

It's no wonder this store got 5*…

It's no wonder this store got 5* reviews. I called in 2 get broadband contract upgraded. The service was amazing from Kris, the assistant mgr. He sorted out best deal and actually went xtra mile and put sim in router and made sure it was all bang on before I left. My broadband speed at home is 840⬇️ and 84⬆️. The other guy, who was the manager, was really good 2 deal with. This store is an example of best practice.

May 6, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Andrew, it’s wonderful to hear your visit left you feeling genuinely supported. Kris’s thoughtful approach and the extra care he put into setting everything up clearly made the experience smooth and reassuring. It’s great to know the manager also added to that positive moment. Thank you for sharing such encouraging feedback. -Manavata

Rated 5 out of 5 stars

Very helpful

Very helpful

May 5, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Alan, this is really lovely to hear. Thank you for the review! -Suhaas

Rated 5 out of 5 stars

I went into three and was more than…

I went into three and was more than impressed
They were a great staff and sorted my new phone they were professional and friendly and supportive
Iwould highly recommend the tamworth store

April 27, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Thank you, Margaret! We’re delighted our Tamworth store team made your visit positive, guiding you through your new phone with friendly and professional support. -Suhaas

Rated 5 out of 5 stars

katie really helped me with starting…

katie really helped me with starting the process of getting a new phone, she let me know how much i have left to pay and made a monthly breakdown payment plan for me

i would 100% recommend katie for any future questions or queries i have about my phone

April 18, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

i Lucy, it’s great to hear Katie was able to guide you through the process clearly, from payments to planning your next phone. We’re really pleased she made everything easy to understand and supported you so well. -Shivam

Rated 5 out of 5 stars

Helped me upgrade my plan.Geeat…

Helped me upgrade my plan.Geeat experience

April 18, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

David, thank you for sharing! We’re pleased our staff made your plan change easy and enjoyable. Your recognition means a lot to us. -Suhaas

Rated 5 out of 5 stars

I was very satisfied with the service I…

I was very satisfied with the service I received with the setting up of a duel SIM on my my iphone.

April 11, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Alan, it’s great to hear everything went smoothly during your visit. We’re really pleased our team made the dual SIM setup on your iPhone clear and straightforward for you. Thank you for sharing your experience. -Manavata

Rated 5 out of 5 stars

New phone

Came into the three store to renew my contract as my phone is very old. Spoke to the assistant manager kris who has helped me before in the past and sorted me out a great deal. He also transferred all my data over to my new phone. Great service and im very happy.

April 7, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Hi Ronald, it’s brilliant to hear Kris got you sorted with a new device and the right offer. Thank you for sharing this amazing 5⭐ review! -Maryalex

Rated 5 out of 5 stars

Upgrade Tamworth

Fantastic help from Rich and Kris today , brilliant team. Always help my mum solve any issues.
Thanks guys 😊

April 3, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Hi there! Love this. We’re so glad Rich and Kris were able to guide you through everything and make the process simple. Here’s to many more happy moments ahead! 🥰 -Ayesha

Rated 5 out of 5 stars

New phone

Kris always helps us with buying a new phone and setting it up. He is always sufficient and very patient with us. Thank you very much!

April 1, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Yay, Jackie 🎉 Your kind words and 5⭐ truly mean a lot to us. We’re pleased to hear Kris provided such supportive service while getting everything set up on your new phone. Enjoy every moment with your new device 😊 -Neha

Rated 5 out of 5 stars

Very helpful and polite…

Very helpful and polite assistant!🩷Megan is amazing x

March 28, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Thank you for taking a moment to share this lovely feedback, Kate! We’re pleased to hear that Megan offered such supportive and friendly assistance. Have an amazing day ahead! -Afaq

Rated 5 out of 5 stars

Megan was really helpful today

Megan was really helpful today, explained everything perfectly and made it a swift and simple process

March 28, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Bravo! 🎊 We're thrilled to hear that Megan made your experience epic. Thank you for sharing such an outstanding 5 ⭐ review. -Afaq

Rated 5 out of 5 stars

Ash was veryy helpful

Ash was veryy helpful

March 28, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Hey.

Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Ash at Tamworth gave us contract options which saved us a lot on charges and gave better data allowance too.
Very happy. Thank you.

March 28, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Thank you so much for sharing your experience, Mr Hepworth. It’s fantastic to hear that Ash took the time to walk you through the options and helped you secure a plan that offers more value and flexibility. We’re delighted you left feeling confident and well looked after. -Manavata

Rated 5 out of 5 stars

Rich

From the moment I stepped into the store I knew I was going to be in safe hands - clear answers to all my questions, excellent product knowledge, no pressure selling, just good sound advice from friendly, helpful staff.

I'd been having storage issues with my old phone, on a sim only contract. After resolving this for me instore enough to get me going again, I suggested that it might be time to get a new phone.

After a chat about what I needed, a couple of options were recommended - both of which suited my needs. I opted for a device and Airtime package. Everything was explained clearly and set up for me straight away.

Thank you 3Store Tamworth for super-efficient tech support and excellent customer service. I am delighted with my new phone!

March 20, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Hello Carol, we’re thrilled to hear about your visit to our Tamworth store. It’s wonderful that the team offered guidance tailored to your needs and ensured everything was set up seamlessly. Your feedback reflects their commitment to providing a supportive and professional experience. We’re excited for you to enjoy your new phone! 🥰 -Kashish

Rated 5 out of 5 stars

Fold purchase

Ash helped setup my new phone. Happy with my purchase

March 15, 2026
Unprompted review
Three UK - 3Store Tamworth logo

Reply from Three UK - 3Store Tamworth

Your feedback made our day, Androulla! We’re so glad Ash was able to assist with your new phone setup 🙌. Happy to hear you’re loving your purchase! -Shivam

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look