Very helpful staff. Dan talked us all they way through the phone and SIM upgrade and renewal. Ben did a fab job of transferring all the data. Very pleasant experience
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Dom from the Torquay store was absolutely amazing, so helpful and talked through everything in simple terms. Thankyou Dom!
Company replied
I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused... See more
Company replied
Dann & Bency were really helpful with me purchasing a new phone and transferring my data. Very efficient and professional
Company replied
Company details
About Three UK - 3Store Torquay
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Union Street, TQ2 5PL, Torquay, South, United Kingdom
- 01803389390
4.8
Excellent
61 reviews
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Fantastic service from Bency and Dom
Fantastic service from Bency and Dom. Very happy with the deal I was given, with the awesome trade in.
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Sam, it’s great to read your feedback. We’re really pleased to hear that Bency and Dom provided such a positive experience. It’s good to know you’re happy with the deal and the trade‑in you received. -Shivam
I wanted to share an outstanding…
I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused on helping me find the best solution for my needs.
Dominic took the time to clearly explain all my options, answered every question with patience, and made the whole process seamless and stress-free. What really stood out was his professionalism combined with a friendly, approachable manner—nothing felt rushed or pushed.
It’s rare to come across service of this calibre, and Dominic is a real credit to the team. If you’re visiting the Torquay store, I highly recommend asking for him. First-class service from start to finish!
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Wow, thank you so much for writing this wonderful review of your experience with Dominic. It's a joy for us that he made you feel so confident and comfortable, and we greatly appreciate your recommendation. We hope you have a fantastic week, Richard :) -Scott
Trish was an absolute delight
Trish was an absolute delight! Had a bunch of rubbish apps on my phone, she cleared them all out. Nothing was too much trouble for her.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you for your lovely feedback, Susan. We’re delighted Trish was able to clear those apps and make things easier for you. -Shivam
up to my previous…
Just a follow up to my previous review,if Pete or anyone from three can read this .Three have said they have tried to contact me by phone regarding my complaint ..I was sent an email with a complaint reference number ,but the email has been deleted accidently by me.I couldn't face a call off one of your operators again ,I really would like to sort this complaint by email ,dealing with operators has completely made me very stressed and effected my mental health .All I want to do is send the info from my previous review to someone who will take action regarding my complaint and hopefully get this resolved ,no more calls please ,please tell someone with authority to get in touch by email, I really don't want to be a three customer anymore .The last 2-3 years has really made me ill .I have about 22 months of my contact remaining ,to add insult to injury the prices have recently increased .I really want this issue resolved and want to get away from three completely as a good will gesture please release me from this contract after 20 years a loyal phone customer and 15 years WiFi ,I think it's the least you could do.by the way it's a business contract and please send me a PAC number ,? So I can move to a more professional company .thankyou .
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hello Stephen, thank you for sharing your concerns. We’re sorry to hear about the difficulties you’ve experienced and that you wish to leave us. While we’re unable to discuss account‑specific matters here, you can take this further by contacting our complaints team through this link: https://bit.ly/3uJlOrF. For business accounts, please use our Contact Three Business page: https://bit.ly/3RkG1h0, and we hope you have a lovely day ahead. -Kashish
Excellent service
I always have an excellent experience when visiting the torquay store. Sarah was very helpful in assisting me with my new phone also helping me with the data transfer and trading in my old phone. Everyone is so helpful
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Roy, congratulations on your new phone. We’re pleased to hear Sarah and the team in Torquay took great care of you, set everything up, moved your data across, and assisted with your trade in. -Kishan
Fantastic service from Sarah
Fantastic service from Sarah. Very helpful and knowledgeable to someone who is an OAP. I would recommend all my friends to speak to her in Torquays Three shop. Thank you so much Sarah your a star.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you for sharing this wonderful feedback, Sean. It’s fantastic to hear how well you were supported in our Torquay store. Sarah will be absolutely delighted to know her guidance made such a strong impression. -Manavata
We were served by 2 brilliant advisors…
We were served by 2 brilliant advisors in the Torquay Store. Both Sarah & Dan were brilliant and nothing was to hard for them. Making us feel at ease and helping us through all of our questions. They are a credit to the store and we thank them very much.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for taking the time to leave this feedback, Theresa. We’re so happy Sarah and Dan could answer all your questions and make you feel comfortable throughout :) -Ayesha
Dann & Sarah were a delight to be…
Dann & Sarah were a delight to be served by. They made the change to our new phone seamless. We are very grateful for the expertise and help. 100% recommended to friends and family. Thank you again to you both
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Peter, thank you for the review. We’re overjoyed that Dann and Sarah made your experience outstanding. It’s great to know you’d recommend us to your family and friends, and we wish you a fantastic day. 😊 -Neha
Dan and Ben were extremely…
Dan and Ben were extremely knowledgeable and made our new purchase go very smoothly. Highly recommend.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Patrick, it’s great to hear that Dan and Ben used their expertise to ensure a seamless experience with your latest upgrade. We really appreciate your recommendation. -Kishan
Dan and Ben were incredibly helpful
Dan and Ben were incredibly helpful, as always, a great service. Thank you
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Patrick, we couldn’t ask for more! Dan and Ben’s thoughtful support transformed service into lasting happiness. We’re honored to be part of your experience. -Ashifa
Fantastic, helpful staff.
We visited the store looking for new phones. We had a very friendly welcome from sarah. Unsure of what we wanted, Sarah had lots of advice for us. We settled on the phones we wanted but they weren't in stock so would be delivered to our home address within a week. We explained to Sarah that we are a bit technophobe! Sarah kindly offered that if we bring the new phones back into store, she would transfer all our information, apps, photos etc over to the new phones.
She did exactly that! Sarah had something useful advice and was so helpful. 2 weeks later when I hadn't managed to link my smartwatch to the new phone, we went back in and Sarah & the team managed to sort it out.
The whole experience was fantastic.
Amazing team & so friendly!
Thank you very much for such a pleasant experience.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Tracy! Thank you for such a wonderful review! We’re so happy Sarah could make the whole experience easy and enjoyable for you. From choosing your phones to sorting your smartwatch, the team loved helping you, and we’re so glad you felt supported every step of the way. 💙 -Ayesha
Dan was very helpful and was happy to…
Dan was very helpful and was happy to help with every issue. He has impeccable costumer service skills and was happy to chat with us and show us all the best offers upfront with no issues.
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
That’s fantastic feedback, Lily 🌟 We’re so pleased Dan gave you such great support and made the whole process easy 🙌 Thanks for taking the time to share your experience 💙 -Shivam
Reply from Three UK - 3Store Torquay
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great service
Sarah got us both new phones and accessories on Saturday. Great service
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
What a joy to hear that Sarah transformed your weekend vibes to life. From sleek new devices to the perfect accessories, she made the entire experience seamless and enjoyable. Thank you for choosing us, Kenney, we hope you’re loving every moment with your new tech! -Ashifa
Sarah and Danny helped me with an issue…
Sarah and Danny helped me with an issue on my phone. Lovely service and helped with all thank you
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Margaret, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Torquay
Hello Tawanda, we appreciate your 5⭐ review. It's wonderful to know you had a great experience. -Arvind
Bency was very helpful professional and…
Bency was very helpful professional and sorted out my problem world class friendly I have 2 contracts with 3 the service I get from your Torquay branch is excellent thankyou
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hello there! It’s lovely to hear that Bency was thorough, answered all your questions, and made everything easy. We’re also glad the Torquay branch worked out so well for you. Have a very lovely day ahead 🤗. -Kashish
Zac is awesome
My partner and I just moved here from Australia and we’re on the hunt for a really good plan in our price range. Zac helped us out big time! He was really efficient and honest with us. So very helpful. We are extremely happy with what we have been set up with. Thanks Zac!
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Wow, Molly 🌟 We love hearing this. So glad Zac could help you both get set up with the right plan. Thanks for making our day, and we hope yours is just as amazing 😊 -Arvind
Reply from Three UK - 3Store Torquay
Thanks for your 5 ⭐ review, Chloe, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Amazing service helped me with…
Amazing service helped me with everything couldn't do more to help me
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
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