Upgraded my phone and contract 18 Oct 26. I am the first to admit I am a genuine trogladite when it comes to transferring everything to my new phone. In the 3 store in Torquay resides a magician, a so... See more
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The guys at three store torquay are very helpful and friendly. always ready to explain things for the less technical of us out there so you know and understand exactly what's going to happen and h... See more
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Im with, well was with, Voxi. My brother gave me his old phone so i could get rid of my iPhone 8. Walked into the Three shop, said I wasnt with 3 but explained i was in desperate need of hel... See more
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I had the pleasure of dealing with the agent called Trish in store. She was really helpful and fully understanding, helping me upgrade my phone and making sure all my information was transferred with... See more
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Company details
About Three UK - 3Store Torquay
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Union Street, TQ2 5PL, Torquay, South, United Kingdom
- 01803389390
4.8
Excellent
96 reviews
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Fantastic deal l. Phone fixes.
Dom. Eve and bency fixed my phone full of adverts and gage me a fantastic deal on unlimited data! Couldn't be happier.
Thank you.
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Oh wow, Irwin! Thank you for sharing your thoughts about Dom, Eve, and Bency.
Hearing that you couldn't be happier with your fixed phone and new deal truly makes our day 😇
— Three Social Media Team
Happy with the service ,ben was…
Happy with the service ,ben was knowledgeful
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
We're so pleased to hear that Bens expertise's made such a positive impression on you. Thank you for sharing your wonderful feedback!
If you need help from us in the future you can contact us here - Customer Support Team on 333 from a Three phone, 0333 338 1001 from any other line, or via https://bit.ly/3C43TKN.
Three
Personal touch
I was aware I was out of contract with 3 and after logging into my account mistakenly brought an add on eSIM and not a contract renewal, unaware of how to cancel this I went to my local 3 store in Torquay and was grateful I did, I received excellent customer service from Kyle and other members of the store team, by the time I left my eSIM had been cancelled and a new 24 month contract put in place that provides all the data I need, comes with European roaming and saved me over £8 per month and Kyle had ensured I remain as a loyal customer to 3
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Bill, thank you for sharing your experience. It's wonderful to hear Kyle and the team at our Torquay store were able to get everything sorted and help find an option that worked so well for you. We appreciate your feedback. 💜
Three Social Media Team
Trish handled my enquiry and I'm very…
Trish handled my enquiry and I'm very pleased with my earphones. Thank you Trish.
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Andrew, it's fantastic to know Trish assisted you so well and that you're enjoying your earphones. Thanks for the review. 😊 — Three Social Media Team
The store staff were all very polite…
The store staff were all very polite and helpful. Thank you all
September 2, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Amazing, Bongeka! We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ - Three Social Media Team
Bency & Dann were both really helpful…
Bency & Dann were both really helpful and helped me get a new phone and tablet for my son. They have made the experience painless and I am very thankful for their support
September 2, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Sikhululekile, we're glad to hear Bency and Dann were able to help you find the right devices for your family and make the whole process smooth and stress-free. Thank you for the feedback. 😊💚
-Three Social Media Team.
Great service,Very kind staff and happy…
Great service,Very kind staff and happy with the deals on the products I bought!
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Francesca! Thanks for your feedback, our team always go the extra mile to make sure everything feels just right. We're always here if you need us. ☺️ — Three Social Media Team
Im fuming- incompetence as a new client
Im fuming! I order on the phone using my holiday home for the 5g hub. Postcode Tq4 7je. Your idiot staff use my billing address for the hub!! I mean an hour on the phone abd I come into collect and it’s not right one ! Nor can they give me the same deal . You should be ashamed of sales - selling everyone the wrong bloody thing. I have special needs and im now full of anxiety
UPDATE - case closed and they’ve not even contacted me !! Saying they have resolved my complaint ?? EVEN COMPLAINTS ARE INEPT ??
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Carole, we’re really sorry for the incorrect delivery and the stress this caused. This isn’t the standard of transparency or service we aim to provide, and we’d like to put this right. Please contact Customer Support on 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 from abroad. Our team is available Monday to Friday 8am to 8pm and weekends 9am to 6pm. You can also visit your nearest Three store with valid ID for further help.
— Three Social Media Team
Great service and friendly staff
Great service and friendly staff! They were helpful, professional, and made the whole phone buying experience so much easier :)
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Charlene, thanks for the brilliant feedback. We’re delighted to hear that our team delivered skilled assistance with a warm approach and supported you throughout your device purchase without any hassle.
-Three Social Media Team
Trish gave me a great deal and made…
Trish gave me a great deal and made transferring my phone's nice and easy
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Debi. We’re so glad Trish could make your switch over to us nice and easy. Thank you so much for sharing your experience! 😇 - Three Social Media Team
Really helpful and patient
Really helpful and patient, sorted out multiple requests at one time and told us how to reach him for any future issues. Couldn’t have been better.
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Ellie, thanks for the brilliant 5⭐ love. We’re glad to know that you were provided with outstanding assistance, and that all your concerns were handled efficiently and in no time.
‑Three Social Media Team
Reply from Three UK - 3Store Torquay
Hi Janet, we appreciate you sharing your thoughts. It’s great to know our team member provided friendly, effective assistance throughout your interaction.
– Three Social Media Team
Simple and Sweet
I had the pleasure of dealing with the agent called Trish in store. She was really helpful and fully understanding, helping me upgrade my phone and making sure all my information was transferred with no hassle. I appreciate her support and patience she was marvellous with me. Thank you
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there, we truly appreciate your amazing feedback. We’re delighted to hear that Trish at the store guided you through your upgrade of the new device with great care and ensured your data moved across smoothly without any hassle.
– Three Social Media Team
Wife needed a new phone
Wife needed a new phone, Iveta and Dom made it quick and easy, Old phone was full of adverts!
Thank you both!
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Jenny, thank you so much for your fantastic 5 star review. We’re really pleased to hear that Iveta and Dom made everything straightforward.-Three Social Media Team
Amazing experience
Amazing experience, new phone and transfer. Domain and eve we're great.
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for sharing, 🎉 David! Domain and Eve clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Dom from the Torquay store was…
Dom from the Torquay store was absolutely amazing, so helpful and talked through everything in simple terms. Thankyou Dom!
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Wow, Lucy! It feels incredible to know Dom at our Torquay store made everything seamless and ensured a smooth experience. Thank you for sharing your feedback. 😊
– Three Social Media Team
Excellent
Excellent, above and beyobd services all the time l come.Am so happy.
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you, Rebecca, for your 5 star review. We’re delighted to hear you had a wonderful experience 😊
Three Social Media Team
Dann & Bency were really helpful with…
Dann & Bency were really helpful with me purchasing a new phone and transferring my data. Very efficient and professional
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi James,
Thank you for sharing your experience. We’re delighted that Dann and Bency supported you so well with your new phone and the data transfer. Their efficiency and professionalism are exactly what we aim for. We appreciate your feedback.
– Three Social Media Team
Had issues with my PAYG sim
Had issues with my PAYG sim. Moved to contract, working fine now. Thanks to dom for making me feel human.
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey there, we’re delighted that Dom offered the kind of support that made a real difference. Thank you for the lovely words 😊
-Three Social Media Team.
great experience with ben at the store
great experience with ben at the store he was very friendly and helpful, thank you.
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey there, we really appreciate you sharing your feedback. It’s great to know Ben provided the level of support and care we strive to deliver 😊
-Three Social Media Team.
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