Very helpful staff. Dan talked us all they way through the phone and SIM upgrade and renewal. Ben did a fab job of transferring all the data. Very pleasant experience
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See what reviewers are saying
I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused... See more
Company replied
Fantastic customer service from Dann and the team at the Torquay store. 5G broadband and no fuss, upgraded my phone whilst I was there. Helpful with the technical bits and followed up with great custo... See more
Company replied
I had a complex issue with my phone, Trish and Done helped me tremulously to fix the problem with a lot of patience and lovely manner. I cannot thank them enough and am happy to recommend them to fami... See more
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Company details
About Three UK - 3Store Torquay
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Union Street, TQ2 5PL, Torquay, South, United Kingdom
- 01803389390
4.8
Excellent
61 reviews
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Reply from Three UK - 3Store Torquay
Thanks for your 5 ⭐ review, Chloe, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Amazing service helped me with…
Amazing service helped me with everything couldn't do more to help me
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
I went into the 3 Store with no data
I went into the 3 Store with no data. Left paying less money, more data and broadband! Dom was a delight, and it was nice and painless for the entire experience. Thank you Dom
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Miss Karen, we’re so pleased Dom made the process clear and helped you feel comfortable. Thank you for taking the time to leave us a 5⭐ review. -Neha
Great service
So helpful with advice and help. As an elderly lady I find somethings on my phone confusing. I so appreciate their help.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Janet, we’re so glad our team could make things easier for you! It’s great to hear the support and guidance helped. Thanks for leaving us such a great review. -Shivam
I went Into the three store as I was…
I went Into the three store as I was having issues with my phone. On first visit I spoke to a chap called Dom. He was completely understanding of my situation as technology is not my speciality. He was a great listener and understood my needs, Dom went through different phones with me explaining them in great detail to make sure I knew what I was getting. I took all away and Dom wrote everything down for me, I decided to return to the following day to go ahead with the deal and was served again by Dom. He was brilliant, he setup my new phone and helped me get rid of my old device too with ease. He was even kind enough to help my dad who is on Tesco with a problem on his phone. Nothing was a hassle and I never felt forced to buy. Great service and patience in this store and will go back. Thank you Torquay
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Aww that's amazing news, Gary. We;re glad to hear that, have a wonderful day! -Maxine
Impeccabile service
Dom was really helpful and advised me on the different option available. He also helped me get my tablet connected to my phone which was above and beyond average service. Thank you Dom.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Aww that's really nice to hear, Catherine. We're glad to hear it was a nice experience, and sure Dom will be thrilled to see this. Have a nice day -Maxine
I visited three store in Torquay today
I visited three store in Torquay today, shopping around for a new sim and device plan as my old one with my current provider is almost over, I can say I was greeted by Dann who was very friendly and happy to help with any questions I had, definitely walked away feeling like I was well looked after and I have the knowledge I need to make my decision on what plan best suits me, I will definitely be coming back
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you for taking the time to share this with us, Duncan. Five ⭐ has never felt so rewarding. We’re happy to hear that Dann created such a remarkable experience for you and made your visit fabulous. -Manavata
Sarah is great!!
Sarah has been serving me at Three for years in the Torquay. She is friendly knowledgeable and just a delight to speak to and a real asset to your company. Everyone in the store is always so welcoming and helpful.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Chloe, thank you for this amazing 5 ⭐ review. We're glad that Sarah gave you all the help and support throughout. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
Very helpful
Sarah and dann in the shop were very helpful afte lots of issues with customer service thr store made it very easy for me to complete the process.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Jean, thank you for taking the time to share this 🎯 We’re delighted that our store team, Sarah and Dann made everything simple for you. Wishing you an amazing day 🌼 -Arvind
Great experience we have given ideas to…
Great experience we have given ideas to sort out matters, how to take good decisions
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Lasantha, thank you for the 5 ⭐ review! We’re thrilled to know your experience was seamless. Have an amazing day! -Afaq
Reply from Three UK - 3Store Torquay
Hi Matrida, thank you so much for the 5 ⭐ review! We’re really happy to hear you had such a great experience with our team. We look forward to seeing you again soon. -Shivam
Sarah was absolutely fantastic to deal…
Sarah was absolutely fantastic to deal with sorted my goddaughter new phone out straight away no issues very pleasant. Brilliant customer service
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Dave, thanks for letting us know, this is the experience we strive to deliver for our customers! We're so happy to see this has been the case for you, we'll get your feedback passed on! -John
Amazing service
Amazing service. Upgraded my contract with no issues!
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Mariusz, Thank you for the fantastic 5 ⭐ review! We’re really pleased to hear your new contract was set up without any issues and that the whole process felt straightforward for you. -Shivam
Fantastic customer service from Dann…
Fantastic customer service from Dann and the team at the Torquay store. 5G broadband and no fuss, upgraded my phone whilst I was there. Helpful with the technical bits and followed up with great customer service and on line support. Thanks and would recommend! How nice is it to be able to still use the high street store.
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Kelly. We really appreciate you taking the time to send this over to us! Great work Dann and team 🎉 -Jade
The service I received today was…impeccable!
The service I received today was amazing from Sarah and Dann, they helped me buy a new phone and couldn’t have been nicer. They had time and patience to explain everything for me. Would definitely recommend their service
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Olivia, this is what we love to hear! We’re so happy this is the service you received from Sarah and Dann, we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Torquay
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Fabulous customer service by Dom
Fabulous customer service by Dom, great listening skills and lovely person. Would definitely recommend to visit the 3 shop . I highly recommend if able, enjoy the choice of having the experience of talking to a human
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Caz. We really do appreciate you taking the time to send this over! Well done Dom 🎉 -Jade
Was very helpful in explaining what I…
Was very helpful in explaining what I was asking for very detailed when asking for the numbers as that’s where I struggled. Took me through every step and very polite
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Shara. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Zachary was extremely helpful
Zachary was extremely helpful, patient and polite
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Excellent Service
All staff very approachable, fixed my issue and made my bill cheaper and gave me roaming! Couldn't recommend enough.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
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