Nash and Gary were absolutely brilliant in helping us today with a new phone contract and in dealing with a complicated old phone contract situation. They were both so patient with us and explained ev... See more
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I was helped by Ben who gave me a lot of options regarding buying a new phone. He was very patient and explained what was going on. Very pleased with my help.
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Alexandra did a great job, listened to what we wanted, explained the options and we came away with a clear understanding of what we have signed up to. Thank you Alexandra.
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I have been in touch with three customer service and shops for three months now trying to close down a mobiles broadband contract. Absolutely awful. Each time I’m reassured things will be resolved.... See more
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Company details
About Three UK - 3Store Trowbridge
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 40,, The Shires, BA14 8AT, Trowbridge, South, United Kingdom
- 01225762659
4.8
Excellent
61 reviews
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I was helped by Ben who gave me a lot…
I was helped by Ben who gave me a lot of options regarding buying a new phone. He was very patient and explained what was going on. Very pleased with my help.
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Wilson, thank you for making our day with this review! It is awesome to hear that Ben took his time to break everything down and find the right options for you. 😇 -Prabhjeet
Stafff very polite
Stafff very polite. Professional. Help3d loads
Alexandera and Gary were amazing.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Victoria, great to hear you had such a positive visit — it’s lovely to know Alexandera and Gary at the store made you feel well looked after with their approachable and professional support. Thanks for taking the time to share this with us -Shivam
Brilliant service - Gary and Nash were so helpful
Nash and Gary were absolutely brilliant in helping us today with a new phone contract and in dealing with a complicated old phone contract situation. They were both so patient with us and explained everything clearly. Thanks so much Nash and Gary - we won’t be going anywhere else for phone advice in the future.
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you for taking the time to share your experience, Sarah! We're delighted to hear that Nash and Gary made everything straightforward and supported you so well. Have an amazing day ahead! -Afaq
Reply from Three UK - 3Store Trowbridge
Hi Mike, we’re delighted that Nashrin provided such a high standard of assistance. Thank you for sharing your feedback with us! -Kishan
Very helpful in changing my contract…
Very helpful in changing my contract over and getting me the best deal. Thank you Nash and Gary for your help!
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Josie, it's wonderful to hear that Nash and Gary made everything run smoothly and helped you secure the best deal. Thank you for the glowing 5⭐ review. -Afaq
Ben and Alex were very helpful
Ben and Alex were very helpful, couldn't wish for better
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Absolutely fabulous, Philip! We’re glad Ben and Alex were able to provide you with such great support. Thank you for taking the time to leave us a review! 😊 -Neha
Both Alexandra and Gary were so helpful and patient and really did their utmost for me and I am very happy with the service I received from them
Both Alexandra and Gary were very helpful and the service they gave me was excellent
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
That’s fabulous, Margaret! We’re delighted to hear that Alexandra and Gary provided outstanding support and made your experience seamless. Delivering excellence in every interaction is always our priority. ✨ -Neha
Gary was very helpful at explaining…
Gary was very helpful at explaining everything I needed to know.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Great to hear, Tim! 🌟 We’re glad Gary made everything clear and easy to follow. Thanks for taking the time to share your feedback 😊 -Samad
Alexandra did a great job
Alexandra did a great job, listened to what we wanted, explained the options and we came away with a clear understanding of what we have signed up to.
Thank you Alexandra.
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Dave, it’s excellent that Alexandra provided such a thorough experience. We’re pleased that every detail was made clear and that you feel completely confident with your new agreement! -Kishan
Alexander was amazing today helped me…
Alexander was amazing today helped me upgrade my business account, talked me through all the options was very patient and explained very well. 10/10
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you for sharing this feedback, Nikki! We’re glad Alexander made the upgrade process easy and explained everything clearly. 🙌 -Veronica
Ben was excellent at going through the…
Ben was excellent at going through the available options and plans, would definitely go back next time I need a new phone or plan
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
We’re glad Ben’s guidance helped you explore the options and plans, Max. Thank you so much for the 5 ⭐ review! -Suhaas
All staff were really helpful and…
All staff were really helpful and especially patient. Today I saw Gary and Alex , and yesterday I saw Ben. Very important to be patient with the very elderly.
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
It makes us so happy to know you’re smiling, Carole! Thank you for recognizing Gary, Alex, and Ben’s efficiency, it means so much to us. We truly loved having the chance to serve you. -Ashifa
Alex and Phil have been fantastic
Alex and Phil have been fantastic - thank you!
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Jim, it’s fantastic to hear how Alex and Phil made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Been with 3 for many years
Been with 3 for many years.
Very helpful when asking for
help.
Both Gary and Scarlett are doing an amazing jobs...
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Richard, thanks for the kind words! It’s great to know Gary and Scarlett are doing an amazing job. We really appreciate your long-term support and are happy we could help -Shivam
V helpful
V helpful. Helped with split payment to buy phone. Many thanks
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Boom 💥 Chris, it is fantastic that our team offered such stellar support with your split payment to help you secure your new device. Enjoy every moment with your new phone 📱 -Arvind
Gary and Alexandra were brilliant
Gary and Alexandra were brilliant, very accommodating and helpful!
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Nicola, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Gary and Alexandra. -Prabhjeet
Super helpful & friendly!
Ben was super helpful when setting up home wifi for me! Super friendly staff :)
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you for sharing this, Melissa! We’re so pleased to hear that Ben was super helpful in getting your home WiFi set up. -Afaq
We saw Alexandra in the Trowbridge…
We saw Alexandra in the Trowbridge branch, she was very kind patient pleasant and helpful
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Amazing, Steve! It’s wonderful to hear how warmly Alexandra supported you during your visit to our Trowbridge branch. Your feedback truly brightened our day. ☺️ -Prabhjeet
We saw Alexandra today in the…
We saw Alexandra today in the Trowbridge branch, and she was very helpful, plesent patient and kind
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Charmaine, thanks for taking the time to share this. We’re pleased Alexandra at our Trowbridge store made you feel welcome and supported during your visit. -Kishan
Ben was such a huge help and was very…
Ben was such a huge help and was very informative. He helped me to upgrade my phone and transfer all the data with ease. Im very pleased. Fantastic customer service
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you, Jessica, for sharing such wonderful feedback. It’s great to hear that Ben provided such knowledgeable and supportive assistance throughout your upgrade. Knowing he made the whole process smooth and stress free truly means a lot. -Manavata
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