Absolutely lovely to talk to and very helpful towards me. I would love for nashrin to get a pay rise such a lovely lady and has given me the best experience!!
Company replied
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See what reviewers are saying
Tried to be as efficient as possible setting up the new phone process and tried to save money. Scarlett and Phil answered all our questions and were very friendly and helpful. They explained the pros... See more
Company replied
I have been in touch with three customer service and shops for three months now trying to close down a mobiles broadband contract. Absolutely awful. Each time I’m reassured things will be resolved.... See more
Company replied
Nash and Gary were absolutely brilliant in helping us today with a new phone contract and in dealing with a complicated old phone contract situation. They were both so patient with us and explained ev... See more
Company replied
Company details
About Three UK - 3Store Trowbridge
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 40,, The Shires, BA14 8AT, Trowbridge, South, United Kingdom
- 01225762659
4.8
Excellent
78 reviews
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Mobile phone
Gary, Ben and Alex in Trowbridge were really helpful in sorting out a new phone for my son.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
You made our day, Stuart! 🎈 Huge thanks for the 5 ⭐ review. It feels amazing to know that Gary, Ben and Alex made everything seamless and helped you secure the best deal. We hope your day is just as awesome as you are! -Afaq
Alex was very helpful!
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
We truly appreciate your review, Mandy 💙. It’s wonderful to know Alex provided excellent assistance and left you with a smooth experience. -Shivam
perfect advice given and the whole…
Ben gave me perfect advice and the whole process was handled professionally and with care from beginning to end. Completely happy with the service provided. Thank you Ben.
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Boom 💥 Reviews like yours make our day. Ben handled everything with care and precision. We truly appreciate you sharing your experience, Lynda 😊 -Arvind
It was very well excellent and underdstood everything that Ben told me
Was a very good experiance and well helped
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thanks for this amazing 5⭐ review, Raymond. Great work team 🎉 -Jade
Reply from Three UK - 3Store Trowbridge
Wow, Stania! Your 5 ⭐ review totally made our day. We're delighted to know you had such a wonderful experience, and we look forward to welcoming you back again! -Suhaas
Always helpful
Always helpful. they always help to find the best deals. Alex found me an amazing deal today and was super helpful.
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thanks for this fantastic 5⭐ review, Kasi. We really appreciate you taking the time to send this over! Well done Alex 👏 -Jade
The assistant made everything very easy.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Ben was brilliant
Ben was brilliant, helped me understand all info and broke down all the prices and really took the time to make everything clear. And he was a sound guy so top marks
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
That's fantastic. We're so glad Ben was patient and comprehensive when going over everything with you, Mitchell :) Thank you for the great review -Scott
Gary was always very pleasant to help…
Gary was always very pleasant to help and I know him last few years very very good 👍
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Trowbridge
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Met phill today
Met phill today, I hold quite a few accounts with 3 and phill has explained all my options and helped me to sort out all my contracts and order my new phone absolutely amazing customer service! Always helpful and very professional saving me money and keeping me a happy customer
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
We're overjoyed to read about your experience with Phil, and how thorough and considerate he was going through all your contracts. We're happy you're happy :) Thank you for writing such a great review, Emily -Scott
Welcoming
Went to 3 shop in Trowbridge Alexandra made eye contact and was very friendly and helpful
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thanks for this amazing 5⭐ review, Joanna. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Reply from Three UK - 3Store Trowbridge
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Great customer service from Nash
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Nash
Nash made it really simple to get a new phone and delivered great, professional service the throughout the process!
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Nash was Really helpful great to speak…
Nash was Really helpful great to speak too told me everything I need to
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Trowbridge
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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