We arrived in the Trowbridge store today do a business upgrade on our contract phones and pad. Scarlett was the sales advisor. She was knowledgeable and very polite. Explained everything thoroughly w... See more
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Absolutely lovely to talk to and very helpful towards me. I would love for nashrin to get a pay rise such a lovely lady and has given me the best experience!!
Company replied
Tried to be as efficient as possible setting up the new phone process and tried to save money. Scarlett and Phil answered all our questions and were very friendly and helpful. They explained the pros... See more
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I have been in touch with three customer service and shops for three months now trying to close down a mobiles broadband contract. Absolutely awful. Each time I’m reassured things will be resolved.... See more
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Company details
About Three UK - 3Store Trowbridge
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 40,, The Shires, BA14 8AT, Trowbridge, South, United Kingdom
- 01225762659
4.8
Excellent
79 reviews
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Ben was helpful and very easy process
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Wendy, we’re delighted Ben’s support made everything feel simple and reassuring. Thank you so much for the 5 ⭐ review! -Suhaas
Amazing customer service from Alex and…
Amazing customer service from Alex and Gary and Ben brillant help and happy customer with a new phone and tablet deal
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thanks so much for sharing this, Danielle. It’s great to hear Alex, Gary and Ben were able to look after you so well. We’re delighted you’re happy with your new phone and tablet deal. Have a wonderful day ⭐ -Neha
Ben helpfully explained everything
Ben helpfully explained everything
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Cynthia, that’s superb! 🎉 We’re really glad Ben made sure everything was sorted smoothly for you. -Neha
Ben Phil both very helpful
Ben Phil both very helpful. Very quick and easy
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Simon, thank you for sharing your experience. It’s wonderful to hear that Ben and Phil made everything seamless and provided such attentive support. -Afaq
Scarlett swapped my phone over and was…
Scarlett swapped my phone over and was so lovely! Made it so easy and answered any questions asked, would 100% recommend and she’s a great asset to the team!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Lexie, it’s fantastic to hear how Scarlett made your visit so smooth. We’re glad she helped you feel comfortable and supported in making the right decision. Your feedback truly means a lot to us! 🥰 -Kashish
Great service from Alex and the team
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
When good turns into brilliant, we know we’ve done something right, so happy Alex and team delivered for you. Rob, we're grateful for your lovely review! -Ashifa
Good help and understanding from Alex
Good help and understanding from Alex
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Alexandra was very helpful and polite
Alexandra was very helpful and polite, sorted out my new phone and gave me a great deal.
Would be happy to deal with her again!
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Gary was very helpful
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Tonia, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Really helpful store & staff
Alexandra from Trowbridge branch was very helpful, friendly, efficient & professional. Highly recommended sale
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you so much, Dco! We’re delighted to hear that Alexandra was able to assist you. She’s incredibly knowledgeable and helpful, and it’s great to know all your questions were answered with confidence. 😊 -Ayesha
Reply from Three UK - 3Store Trowbridge
Hey Christopher, that’s brilliant! We’re thrilled Gary made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
Excellent customer service
Excellent customer service, very knowledgeable, friendly, helpful
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Claire, that’s brilliant! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica
Relatively quick service and details…
Relatively quick service and details explained. Served by Alex who explained everything to me although cost a little higher than I was hoping for.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Yay! We absolutely love hearing this 🎉 We're pleased that Alex supported you well, kept everything clear, and made your visit pleasant. Georgina 😊 -Arvind
Excellent Customer Service
Excellent customer service. Ben was outstandingly helpful & we completed all the documentation quickly & efficiently. Changing mobile phone provider was made very eay indeed. Thanks!
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi there, we’re delighted Ben provided such outstanding support, guiding you through the process with ease and efficiency. Thank you for choosing us and sharing your kind feedback. -Suhaas
Scarlet was every good customer service…
Scarlet was every good customer service and make us happy
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Kaewta, we’re glad Scarlet offered caring support and helped create a pleasant experience. Thank you for sharing your kind words with us. -Suhaas
End of contract scam
I have been in touch with three customer service and shops for three months now trying to close down a mobiles broadband contract. Absolutely awful. Each time I’m reassured things will be resolved. Instead I’m now being sent outstanding bills for not having returned my modem. I have tried to return this thing for months! Neither Customer service, nor the shop can seem to help. Beware!
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Maria, we understand how frustrating this has been for you and we don’t want our customers to have such experiences. We’d like the chance to understand more about what went wrong and see how we can make things right by helping you return the modem and cancel your contract. Please reach out to us here: https://bit.ly/3C43TKN so we can review the details further for you. Our team is available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. -Suhaas
Fantastic Service
Ben was exceptionally helpful. Transfer was slick & quick. Top man.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Judy, we’re thrilled to hear your experience with Ben was seamless. His efficiency and professionalism truly stand out, and feedback like yours inspires us every day. -Afaq
Reply from Three UK - 3Store Trowbridge
Harry, you've made us smile! Alex's thoughtful approach made the experience stand out in the best way. Have an amazing day ahead! -Afaq
Alex was really helpful and informative
Alex was really helpful and informative
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Lovely to hear this, Jason! 🌟 Alex will be thrilled to know his help and knowledge made your experience so positive. -Shivam
Alex was excellent explaining every…
Alex was excellent explaining every process a credit to the company
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you for sharing, John! It’s wonderful to know that Alex’s clear explanations made the process easy. -Suhaas
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