Excellent service today, Samuel was so helpful (and was the reason I decided to move to 3 as he served my partner earlier this year). Got me set up so quickly, thanks!
Company replied
Location
Switch locationUpper Level, Unit 32, Royal Victoria Place, TN1 2SS Tunbridge Wells, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Joe and his co-assistant were really friendly and both stood up as I walked in… anxious to serve and help out. Joe was super helpful and patient with my dumb old timer questions and jokes. Really... See more
Company replied
Samuel has always offered rhe BEST advice to myself and son each and every time we have visited your store in RVP. Samuel is an amazing customer advisor, always welcoming , always remembering our pa... See more
Company replied
Joe was incredibly helpful and informative through the process of buying a new phone, and did not try and preasure us to purchase any extra products. Only tedious part of the process was calling th... See more
Company replied
Company details
About Three UK - 3Store Tunbridge Wells
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Upper Level, Unit 32, Royal Victoria Place, TN1 2SS, Tunbridge Wells, South, United Kingdom
- 01892517272
4.9
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Sam, and the Tunbridge Wells team this morning!
Sam, and the support from his colleague in store this morning (I apologise I didn’t get your name), were just brilliant.
Genuinely the one of the most helpful people I have experienced in all my years with Three; no pressure, nothing was too much trouble, and he couldn’t have been more willing to find me what I wanted for the best price, and send me away happy with my new phone and sim contract.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you so much for sharing this wonderful feedback, Ali! We’re thrilled to hear that Sam and the Tunbridge Wells team went above and beyond to help you find exactly what you needed. ✨ -Veronica
Samuel at the Three was very helpful…
Samuel at the Three was very helpful and informative when we came into store to look for a new handset. He got both me and my wife setup on a new deal offering amazing value compared to our previous plan with Smarty! Thank you to the Tunbridge Wells Three store!
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you for taking the time to share this, Brian! It’s great to hear that Samuel provided such clear guidance and made choosing a new phone feel effortless for you and your wife. We’re thrilled you both walked away with an excellent deal and a setup that fits your needs perfectly. -Afaq
I had a really great experience at the…
I had a really great experience at the 3 Store and just wanted to say how helpful the team were. From the moment I walked in, the staff were friendly, approachable, and genuinely keen to help.
Joe was especially brilliant he helped me with my upgrade, explained everything clearly, and made the whole process so easy and stress-free.
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you, Amy. Your message truly made our day. It is wonderful to hear how welcomed and supported you felt from the moment you stepped inside. Joe will be overjoyed to know his guidance brought clarity and confidence to your upgrade journey. We are incredibly proud of the care our team puts into every interaction, and your feedback is a brilliant reminder of the difference it makes. -Manavata
Reply from Three UK - 3Store Tunbridge Wells
Hi James, it’s great to hear you had such a positive experience. We’re glad Joe was able to get everything sorted for you. Thanks for taking the time to share your feedback. -Kishan
Very helpfull and Koray sorted the…
Very helpfull and Koray sorted the problem out quickly
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi, Jayne! It’s wonderful to hear that Koray’s dedication and efficiency made such a difference during your visit. Feedback like yours shines a light on the commitment of our team. 🥰 -Prabhjeet
Absolutely brilliant service
Absolutely brilliant service. So informative and helpful. Many thanks to Sam.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Wow, Jane 🎉! It’s wonderful to hear that Sam made your experience seamless and that everything went smoothly for you. Enjoy the rest of your day! -Neha
Dealt with quickly and very…
Dealt with quickly and very efficiently. Very happy with service I received
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks, Bridget! We’re so glad you had an efficient and hassle‑free experience with us. 😊 -Ayesha
Koray is great at customer service and…
Koray is great at customer service and very knowledgeable and answered all my questions would highly recommend
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks a ton for your review, Darryl. We’re so pleased to hear that Koray offered the level of support and clarity that earned your recommendation. Feedback like yours truly keeps us energized ❤️ -Arvind
Samuel was very helpful and…
Samuel was very helpful and knowledgeable securing a great new new Sim plan for my phone.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Tunbridge Wells
Hey, Pils! 🎊 Great to hear. Hats off to Koray for making the experience epic. Your feedback means a lot to us! -Neha
Joe who works at my request was highly…
Joe who works at my request was highly professional, patient and competent which made me feel very confident and comfortable. Probably I will be back because of him.
Violina
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you, Madlena, for such thoughtful feedback. We’re delighted to hear that Joe’s professionalism and patience made you feel at ease and confident. It’s wonderful knowing his support has encouraged you to return. ☺️ -Prabhjeet
Samuel has been helpful every time I’ve…
Samuel has been helpful every time I’ve came into store. Always making sure all my questions are answered and the best deals always worked on. 10/10
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hello Del. We’re delighted to hear that Samuel has consistently provided you with excellent service and ensured you always get the best deals. It’s great to know he’s making such a positive impact on your visits. ☺️ -Prabhjeet
Great knowledge and very professional…
Great knowledge and very professional and friendly service from Sam and Joe
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Carol, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Koray was very helpful and knew what he…
Koray was very helpful and knew what he was talking about.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi James! We're delighted Koray provided outstanding support. Thanks so much for your fantastic review! -Neha
New happy customerhone Flip 7
Brilliant service recommend to a friend
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Aw, Victoria! We’re so happy to know you’re satisfied with us. Thank you for your recommendation, it truly means a lot! 🌟 -Kashish
Dealt with by Samuel
Dealt with by Samuel. Excellent technical advice, worked hard to find the best contract for the multiple devices I use.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Great customer service
Joe was very helpful and found me a plan to suit my needs. Some great student deals as well!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you, Ed! 🌟 We’re glad Joe was so helpful in finding a plan that suited you and it’s wonderful to know our student deals came in handy. -Suhaas
Koray is an amazing guy who sort…
Koray is an amazing guy who sort everything quickly and easily!!
Im more than glad
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Joe was really fantastic
Joe was really fantastic, helped me alot in cancelling my 2 year contract as there was a misunderstanding. But he sorted it, I'm very happy now 😁😁
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
We’re thrilled to hear that Joe turned what could have been a stressful situation into a smooth resolution. Knowing you’re walking away delighted makes our day. Thank you for sharing your joy with us, Nav. -Ashifa
Joseph he help me a lot and he was very…
Joseph he help me a lot and he was very friendly.
He gives solution to issue
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.