Joe was fantastic - listened to what we needed and gave us great service, including guidance on setting up.
Company replied
Location
Switch locationUpper Level, Unit 32, Royal Victoria Place, TN1 2SS Tunbridge Wells, South, GB
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See what reviewers are saying
Joe was incredibly helpful and informative through the process of buying a new phone, and did not try and preasure us to purchase any extra products. Only tedious part of the process was calling th... See more
Company replied
Samuel has always offered rhe BEST advice to myself and son each and every time we have visited your store in RVP. Samuel is an amazing customer advisor, always welcoming , always remembering our pa... See more
Company replied
Joe went out of his way to assist with getting a new SIM card for my son's phone. As I could not order one online because of a change of email address , name and address, I was advised by Three to go... See more
Company replied
Company details
About Three UK - 3Store Tunbridge Wells
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Upper Level, Unit 32, Royal Victoria Place, TN1 2SS, Tunbridge Wells, South, United Kingdom
- 01892517272
4.9
Excellent
114 reviews
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Absolutely brilliant service
Absolutely brilliant service. So informative and helpful. Many thanks to Sam.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Wow, Jane 🎉! It’s wonderful to hear that Sam made your experience seamless and that everything went smoothly for you. Enjoy the rest of your day! -Neha
Dealt with quickly and very…
Dealt with quickly and very efficiently. Very happy with service I received
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks, Bridget! We’re so glad you had an efficient and hassle‑free experience with us. 😊 -Ayesha
Koray is great at customer service and…
Koray is great at customer service and very knowledgeable and answered all my questions would highly recommend
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks a ton for your review, Darryl. We’re so pleased to hear that Koray offered the level of support and clarity that earned your recommendation. Feedback like yours truly keeps us energized ❤️ -Arvind
Samuel was very helpful and…
Samuel was very helpful and knowledgeable securing a great new new Sim plan for my phone.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Tunbridge Wells
Hey, Pils! 🎊 Great to hear. Hats off to Koray for making the experience epic. Your feedback means a lot to us! -Neha
Joe who works at my request was highly…
Joe who works at my request was highly professional, patient and competent which made me feel very confident and comfortable. Probably I will be back because of him.
Violina
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you, Madlena, for such thoughtful feedback. We’re delighted to hear that Joe’s professionalism and patience made you feel at ease and confident. It’s wonderful knowing his support has encouraged you to return. ☺️ -Prabhjeet
Samuel has been helpful every time I’ve…
Samuel has been helpful every time I’ve came into store. Always making sure all my questions are answered and the best deals always worked on. 10/10
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hello Del. We’re delighted to hear that Samuel has consistently provided you with excellent service and ensured you always get the best deals. It’s great to know he’s making such a positive impact on your visits. ☺️ -Prabhjeet
Great knowledge and very professional…
Great knowledge and very professional and friendly service from Sam and Joe
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Carol, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Koray was very helpful and knew what he…
Koray was very helpful and knew what he was talking about.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi James! We're delighted Koray provided outstanding support. Thanks so much for your fantastic review! -Neha
New happy customerhone Flip 7
Brilliant service recommend to a friend
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Aw, Victoria! We’re so happy to know you’re satisfied with us. Thank you for your recommendation, it truly means a lot! 🌟 -Kashish
Dealt with by Samuel
Dealt with by Samuel. Excellent technical advice, worked hard to find the best contract for the multiple devices I use.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Great customer service
Joe was very helpful and found me a plan to suit my needs. Some great student deals as well!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you, Ed! 🌟 We’re glad Joe was so helpful in finding a plan that suited you and it’s wonderful to know our student deals came in handy. -Suhaas
Koray is an amazing guy who sort…
Koray is an amazing guy who sort everything quickly and easily!!
Im more than glad
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Joe was really fantastic
Joe was really fantastic, helped me alot in cancelling my 2 year contract as there was a misunderstanding. But he sorted it, I'm very happy now 😁😁
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
We’re thrilled to hear that Joe turned what could have been a stressful situation into a smooth resolution. Knowing you’re walking away delighted makes our day. Thank you for sharing your joy with us, Nav. -Ashifa
Joseph he help me a lot and he was very…
Joseph he help me a lot and he was very friendly.
He gives solution to issue
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Samuel was very helpful
Samuel was very helpful, no nonsense info. Very knowledgeable
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
⭐ Wonderful feedback, Clare! We’re so pleased Samuel’s approach left you feeling confident and well looked after 😊 -Shivam
Straight forward helpful service from…
Straight forward helpful service from Koray in the Tunbridge Wells three shop. Also had good service from another staff member the day before. Really great work.
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey EM! We’re delighted to hear that Moray and our Tunbridge Wells team provided you with such straightforward and helpful service. Thank you for sharing this! 🥰 -Kashish
Michael was very patient and…
Michael was very patient and knowledgeable. He was very quick and good and answering and solving the multiple problems we had
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
That’s fabulous! We’re delighted to hear that Michael provided outstanding support and made your experience seamless. Delivering excellence in every interaction is always our priority. -Manavata
Koray - what fantastic customer service
We have just been in the 3 shop to sort out my mums phone and Koray served us. What a patient, knowledgeable, helpful guy. He set everything up, nothing was too much trouble, and he was genuinely friendly. A true credit to you.
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks for the great feedback, Sally. We're really pleased to hear Koray was able to step in and get everything sorted for you. We truly appreciate your support. 😊 -Prabhjeet
Samual was very professional and a…
Samual was very professional and a great service to my needs.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Your feedback is greatly appreciated, Gregory! ✨ We’re thrilled that Samual was able to support you so brilliantly. -Veronica
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