Excellent service today, Samuel was so helpful (and was the reason I decided to move to 3 as he served my partner earlier this year). Got me set up so quickly, thanks!
Company replied
Location
Switch locationUpper Level, Unit 32, Royal Victoria Place, TN1 2SS Tunbridge Wells, South, GB
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See what reviewers are saying
Joe and his co-assistant were really friendly and both stood up as I walked in… anxious to serve and help out. Joe was super helpful and patient with my dumb old timer questions and jokes. Really... See more
Company replied
Samuel has always offered rhe BEST advice to myself and son each and every time we have visited your store in RVP. Samuel is an amazing customer advisor, always welcoming , always remembering our pa... See more
Company replied
Joe was incredibly helpful and informative through the process of buying a new phone, and did not try and preasure us to purchase any extra products. Only tedious part of the process was calling th... See more
Company replied
Company details
About Three UK - 3Store Tunbridge Wells
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Upper Level, Unit 32, Royal Victoria Place, TN1 2SS, Tunbridge Wells, South, United Kingdom
- 01892517272
4.9
Excellent
99 reviews
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Samuel was extremely helpful and very…
Samuel was extremely helpful and very knowledgeable from the moment he greeted me to the moment I left. Everything went very smoothly. He is a credit to the company
October 28, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks for your feedback, Mark, and it's lovely to hear that you enjoyed great customer service from Samuel. He will be very grateful to hear your kind words. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Tunbridge Wells
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Tunbridge Wells
That's great. Thanks for the feedback. -Pete
Great experience
Sam the sales guy was very helpful, informative and friendly.
October 10, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you for your feedback, Tim. It's lovely to hear that you enjoyed great customer service from Sam. We appreciate you taking the time to share this with us. -Michael
Brilliant service
Brilliant service, friendly, knowledgeable and very helpful
October 10, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you for your feedback, Stephanie. It's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Excellent service!
Archie was very helpful, knowledgeable and efficient. Quickly understood our needs and was very practical. Explained things clearly. Very happy.
October 10, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi, Cat.
That's amazing. We're glad to hear that. Thanks for taking the time to leave this 5 star review. -Pete
Great store service
Great store service! Everything done for me. Thanks Archie and Sam!
October 8, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks for this amazing 5⭐ review, Hils. Well done to Archie and Sam 🎉 Great work! -Jade
Archive
Archive, was and IS First Class Assistant Manager, Very Knowledgble and Most Kind And Helpfull and Is A Credit to your Company..
October 7, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks for this amazing 5⭐ review, James. Well done Archie 😊 -Jade
Reply from Three UK - 3Store Tunbridge Wells
Thanks for this amazing 5⭐ review, Nan. We really appreciate you taking the time to share this with us! -Jade
Very quick easy process.
Very quick easy process.
Archie was very polite and patient and answered all my questions and helped with what I needed
October 6, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks for this amazing 5⭐ review, Sp. Well done Archie 🎉 -Jade
Farhan in the Tunbridge wells branch…
Farhan in the Tunbridge wells branch was excellent, he helped me and my fiancé with ESIMs for our holiday and got me a much better deal where I get more and pay less, he made the experience stress free and I would recommend him as a model employee
October 5, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hello, Liam.
That's really good to hear. We're glad to hear you both got help from the team with a better deal than before. Thank you for leaving this feedback. -Pete
Great service Koray was very…
Great service Koray was very knowledgeable and a complete please to purchase from
October 5, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey there.
Awesome stuff, Paul. We're glad to hear it. Thanks for the 5 stars. -Pete
Koray in the store was very helpful
Koray in the store was very helpful, polite and knowledgeable
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
We're really glad to hear that, Darren.
Thanks for taking the time to leave this review. -Pete
Archie was very helpfull
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Marina, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
The representative was very helpful and…
The representative was very helpful and clear. All options were explained concisely. I was able to change my phone very easily
October 3, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi there.
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our representative was helpful and clear, and that you were able to change your phone easily.
We appreciate your feedback, and it's great to know we're providing the level of service we strive for. -Pete
Reply from Three UK - 3Store Tunbridge Wells
Thanks for the 5* review! We’re always working on ways to make the app better, so we appreciate your feedback. -John
Helpful staff
The member of staff dealing with me, Koray, was incredibly helpful and dealt with the purchase of a replacement phone in a very prompt manner
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Seamus, this is the experience we want to see for our customers! We'll definitely pass this feedback on! -John
Easy negotiation and low price
Easy negotiation and low price. Helpful staff
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks for the amazing 5* review, Bernard. We really do appreciate it! 😊 -Jade
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