We as customers were very confused about the plans and contracts and how does the sim plans work, however this one staff member “Jasmine” was kind enough to help us step by step and explain the plan.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were assisted by Sameh at uxbridge 3! He was very patient and helpful with everything he has helped us with on his service. He is very kind, informative and made our experience with 3 today very gr... See more
Company replied
My wife and I visited the Three SIM card shop at Uxbridge Chimes Shopping Centre and were extremely satisfied with the service we received. Corey looked after us and made the whole process very ea... See more
Company replied
Cory was so helpful and carefully broke everything down for me in regards to a sim only contract and a device and sim contract. He was very calm and kind towards me. Cory was very patient and polite... See more
Company replied
Company details
About Three UK - 3Store Uxbridge
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
119 The Chimes, UB8 1GA, Uxbridge, London, United Kingdom
- 01895812150
4.9
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cory was really helpful and guided us…
Cory was really helpful and guided us through upgrading my phone
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Uxbridge
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Care of the customer
I recently visited the Uxbridge store and was truly impressed by the experience. In the past, I’ve sometimes felt rushed or uncomfortable asking general questions when I wasn’t planning to make a purchase. However, from the moment I walked in, I was warmly greeted by Tim, who was more than happy to help. His colleague Sameh was also incredibly insightful and patient. They both took the time to answer all my questions and made me feel completely at ease. Their welcoming attitude and professionalism turned what could have been a simple visit into a genuinely positive experience. I’ll definitely feel confident and happy to return in the future.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Uxbridge
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Gautam
Gautam . What a great person . He was so helpful and give us full information.
Thanks .
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Uxbridge
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
I m at my wits end- so look like a…
I m at my wits end- so look like a robot replied definitely not a real person but a robot with my dilemma- so I very definitely disappointed that a human did not attend to my major vulnerabilities.
I am in India trying so hard to connect with my son and daughter hence I upgraded and paying £91 a month from my pension to be able to speak to my only family in the uk. But three are liars and scammers for taking this and not providing me with the roaming deal I signed off at your Uxbridge branch. Gave you a glow feedback only to be treated like an unhuman. I am a real person 73 years old and I can’t connected to what was promised it delivery failed a vulnerable mother and grandmother where Three want to charge me £7per day to make calls to Uk
I m very distressed and feeling very bad I cannot sustain your non support. I have made copies of all conversations chat and online robot there is no way for human to take my call. Also going to expose this on all platforms to see how you treat people like me. I have worked all my life in a service industry you have treated me as an peice of shit that has no value. This is going on my review on trustpilot and pissed.com and google reviews now
Enjoy your fake integrity that has no values
Totally DISTRESSED 73 year old mother and Grandmother not allowed to say a word to her loved one
Antonetta Fernandes
September 4, 2025
Unprompted review
Reply from Three UK - 3Store Uxbridge
HI Antonetta, that's disappointing to hear and we understand how concerned you must be due to this. Our bot on our webchat and on the phone will route you through to an advisor if you ask it to speak to one.
We are a UK based network so are not meant for customers who live abroad or who are there for a long term. If you're on a short term holiday, the charges for roaming are part of our Terms & Conditions that are outlined when taking a plan out with us. You've mentioned vulnerabilities so we'd recommend reaching out to our dedicated team here: https://bit.ly/41DTLXe who are available to support customers like yourself who are in vulnerable situations. Thanks -Danni
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.