It's good experience with three in Walsall the lady is amazing she gave best offer her name is stef she is amazing
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came to store to get a new phone for myself and also my parents. Bret was extremely helpful and went through the options avaliable not only for myself but also my parents. He was also extremely kind i... See more
Company replied
Came few days ago and had the best experience the customer service is 10/10 was a little confused about the purchase but nimra helped me a lot with it and with the contract.
Company replied
Darran provided exceptional customer service. He was incredibly attentive and patient with my mother, who struggles with using her phone and is not very familiar with technology. His kindness, unde... See more
Company replied
Company details
About Three UK - 3Store Walsall
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
31 Park Street, WS1 1LY, Walsall, Midlands, United Kingdom
- 01922725997
4.9
Excellent
119 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's good experience with three in Walsall
It's good experience with three in Walsall the lady is amazing she gave best offer her name is stef she is amazing
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Thanks for this fantastic review, Mohit! We’re thrilled to hear Stef provided excellent support and guided you throughout at our Walsall branch. 😊 -Veronica
Amazing customer service
Amazing customer service, stef helped me to fix cameras settings
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Thanks for this wonderful 5⭐ review, Roberta. We’re really pleased to hear that Stef gave you clear guidance and supported you in adjusting your camera setup with ease. -Maryalex
Reply from Three UK - 3Store Walsall
Absolutely fabulous, Gregor! We’re glad Alecia was such a wonderful support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Daz know his thinkg!.Good…
Daz know his thinkg!.Good communication,know.how to help and guide you throw all the option.
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hi Marius, appreciate you sharing this, great to hear Daz communicated clearly and helped guide you through your options. -Kishan
All explained clearly and didn't take…
All explained clearly and didn't take much time
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hey Percy, thank you for sharing your experience. We’re delighted to know our team supported you efficiently and made the process smooth from start to finish. -Maryalex
Reply from Three UK - 3Store Walsall
Hello Mihai, thank you for sharing your experience. We’re delighted Alecia gave you such helpful service. -Suhaas
Reply from Three UK - 3Store Walsall
Fantastic, Satnam! We’re thrilled to hear that and really appreciate you taking the time to leave us a 5⭐ review! -Neha
Darran was very helpful kind and…
Darran was very helpful kind and professional i would recommend him to my friends
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Nima, we’re grateful for your thoughtful words. Darran is proud his help made your visit so smooth and reassuring. Thank you for taking the time to share this. -Manavata
Reply from Three UK - 3Store Walsall
Wonderful to hear this, Barbara. Friendly service and clear advice are exactly what we aim for, and we’re glad that came across so well during your visit. -Manavata
Amazing atar ajay was
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
That’s amazing to hear, Keith. We’re really glad Ajay was so supportive and ensured everything was handled smoothly for you. -Manavata
Very good
Very good, very helpful, straight forward switch, thank you 👍👍
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hi Mick! Simplifying the transition process is exactly what we strive for, and it is wonderful to know our team delivered clear guidance. 🥰 -Prabhjeet
the staff there was amazing
the staff there was amazing , a lady called nimra helped me out a lot and great service and recommendation
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Yay, Abubakar! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Nimra is truly awesome! 😎 -Kashish
The customer service was amazing
The customer service was amazing, Nimra helped with every enquiry professionally and was very helpful and friendly.
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hi Usaid, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Nimra. We truly appreciate your feedback. ✨ -Neha
Came few days ago and had the best…
Came few days ago and had the best experience the customer service is 10/10 was a little confused about the purchase but nimra helped me a lot with it and with the contract.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
This is lovely to hear, Aisha! 😊 We’re so glad Nimra helped clear things up and supported you throughout the purchase. Thanks for sharing your experience with us! -Samad
Good customer service,friendly crew
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Hey Edvinas, your experience is truly a gift. Thank you for taking the time to share your amazing feedback! -Ashifa
Reply from Three UK - 3Store Walsall
Making our customers smile is something we strive for every day, Abukar. Our team made your visit special. Wishing you a lovely rest of your day! -Ashifa
Reply from Three UK - 3Store Walsall
Wow, we absolutely love hearing this, Krzysztof! Thank you for the feedback. Enjoy the rest of your day. -Afaq
What was fantastic in helping me today
What was fantastic in helping me today, great customer service and would highly recommend to anyone.
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
James, knowing that your visit was handled with such care and professionalism really makes our day. Thank you for sharing your experience and recommending us. -Manavata
Nothing was wrong it was my first…
Nothing was wrong it was my first experience here .
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
That’s awesome to hear! 🎉 Ramandeep, we’re so happy you received such great help from us. Your feedback truly brightened our day! ☺️ -Prabhjeet
Ajay has always looked after me in…
Ajay has always looked after me in store and again today’s service was amazing
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Walsall
Anamul, it’s fantastic to hear how consistently Ajay delivers such exceptional care. His dedication really shines through, and it’s great knowing you always walk away with a smooth and satisfying experience. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.