Wigan branch employee Adele was a great help. Great customer support and listened to everything I needed, got me set up in less time than I thought. Very happy with the customer service.
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See what reviewers are saying
I have been having trouble with my phone not connecting, nothing was any trouble, excellent staff, sorted in a jiffy. Cheers David
Company replied
I would very much recommend going into this store. As soon as you arrive, the atmosphere is friendly and welcoming. I was there for a new phone, and Bobby who served me was so helpful and had a lovel... See more
Company replied
Adele at Wigan store was great, so friendly and great at customer service. Adele sorted my plan to the latest one which suits my use, explained all other options which I could have whenever I ch... See more
Company replied
Company details
About Three UK - 3Store Wigan
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34a The Grand Arcade, WN1 1BH, Wigan, North, United Kingdom
- 01942231973
4.9
Excellent
101 reviews
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I have.\n Just been 23 in Wigan branch…
I have.\n Just been 23 in Wigan branch today only and Laura help me a lot and I appreciate it. God plus them all.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hey Ismael, that’s fabulous! We’re delighted that Laura made your visit smooth and seamless at our Wigan store. ✨😊 -Veronica
Only was such a good advisor and git me…
Only was such a good advisor and git me best deadl
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Thanks so much, Lauren! It’s wonderful to hear that you received such attentive guidance and walked away with an amazing offer. We truly appreciate you sharing your experience. -Manavata
3 experience
Lisa went above and beyond to help me get my homebrand and sim deal right for me.
She was brilliant
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Absolutely fabulous, Carly! We’re so glad Lisa was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Staff at 3 Store Wigan Grand Arcade…
Staff at 3 Store Wigan Grand Arcade are very welcoming by explaning when you ask them a question and they will also ask if customers are satsfied with the services rendered to them.
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Rachel, thank you for sharing your experience. It’s amazing to hear how the team created such a friendly and supportive atmosphere, making it easy for you to get clear guidance and feel completely comfortable throughout your visit. Feedback like yours truly highlights the dedication behind the service provided. -Manavata
Adele is fantastic at her job and…
Adele is fantastic at her job and really helpful. Clearly explained everything.
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Wow, Gina! 🎉 It’s wonderful to hear that Adele made your experience seamless. -Veronica
Reply from Three UK - 3Store Wigan
Making our customers smile is something we strive for every day, Rita. Lisa made that moment special. Wishing you a lovely rest of your day! -Ashifa
Bobby was super helpful!
Bobby was super helpful. Was able to give me the item I needed in store so I could get it set up the same day. Explained everything thoroughly. Very friendly. Knows what she is doing.
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hey Charlotte, thank you so much for sharing this! We’re really glad to hear Bobby gave you such helpful and friendly support. It’s great knowing you were able to get everything you needed and set up the same day. ☺️ -Ayesha
Excellent service from Charlotte today.
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Gareth, thank you for your outstanding 5 ⭐ review! It’s wonderful to hear that Charlotte made your experience a remarkable one. We hope you have a fantastic day! 😊 -Suhaas
Everything was explained clearly by…
Everything was explained clearly by Laura without any pressure.
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hello Janice, it’s great to hear you had such a simple experience with us. We’re glad Laura provided the relaxed support you needed and made everything feel so easy. -Kishan
Charlotte was very helpful and…
Charlotte was very helpful and professional
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Thanks a ton, Katarzyna! 🎉 We’re so glad everything went perfectly with Charlotte, and we can’t wait to welcome you back again! 🥰 -Kashish
Very friendly and helpful staff.
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Thanks for sharing your thoughts, Sergiy 🌟. It’s wonderful to know our team made your visit a positive one. We really value your feedback and appreciate you taking the time to let us know 🙌. -Shivam
Laura went above and beyond to sort out…
Laura went above and beyond to sort out my bill and complaint . She was kind, engaging and professional . Thanks do Much Laura
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Dee, thank you for sharing this. Laura made sure everything was handled with real care and clarity, and it’s wonderful to hear how supported you felt throughout the process. Your message truly means a lot. -Manavata
Reply from Three UK - 3Store Wigan
Jack, thank you so much for the 5 ⭐ review! We're always happy to help. -Suhaas
Bobby was a lovely young lady who had…
Bobby was a lovely young lady who had so much patience with my mum who’s in her 70’s. She quickly worked out the best option for mum and processed her order with ease, nothing was too much trouble. Thank you Bobby 😊
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Michelle, thank you for taking the time to leave this review. We’re glad Bobby was able to support your mum with patience and care while finding the right option. We’ll share this with her. 🥰 -Ayesha
Went into 3 store in Wigan today and…
Went into 3 store in Wigan today and was served by store manager Laura, she was extremely nice and friendly and helped us with everything we needed. Very very happy with the service we received from Laura.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Thank you, James! It’s wonderful to hear Laura created such a welcoming experience. Wishing you a wonderful day 😊. -Suhaas
Lisa is always very helpful and…
Lisa is always very helpful and friendly and very attentive.
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hi Amy, thank you for your 5 ⭐ review! It’s fantastic to hear that you received excellent support from Lisa. -Afaq
Spoke to olly and made it easy to…
Spoke to olly and made it easy to understand and helped me with everything I needed
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Thank you, Josh. It’s great to hear that Olly guided you through everything with such clarity and confidence. Knowing he made the whole process straightforward really highlights the care he puts into supporting every customer. -Manavata
Very good experience all our questions…
Very good experience all our questions answered really good
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Thanks for letting us know, Paul. It’s great that everything was explained clearly and you felt fully supported throughout. -Afaq
Great customer service with Priyan.
I experienced a great customer service with Priyan.He was very helpful and kind,and tried every ways to sort out my problem.
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
We appreciate your feedback, Hannah. Glad Priyan made the experience smooth and did everything he could to help. 😇 -Ayesha
Reply from Three UK - 3Store Wigan
Hi there, we're glad our staff made your experience excellent. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
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