Wigan branch employee Adele was a great help. Great customer support and listened to everything I needed, got me set up in less time than I thought. Very happy with the customer service.
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See what reviewers are saying
I have been having trouble with my phone not connecting, nothing was any trouble, excellent staff, sorted in a jiffy. Cheers David
Company replied
I would very much recommend going into this store. As soon as you arrive, the atmosphere is friendly and welcoming. I was there for a new phone, and Bobby who served me was so helpful and had a lovel... See more
Company replied
Adele at Wigan store was great, so friendly and great at customer service. Adele sorted my plan to the latest one which suits my use, explained all other options which I could have whenever I ch... See more
Company replied
Company details
About Three UK - 3Store Wigan
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34a The Grand Arcade, WN1 1BH, Wigan, North, United Kingdom
- 01942231973
4.9
Excellent
101 reviews
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Great service from Bobby and laura…
Great service from Bobby and laura today, very happy.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Your message means a lot, Gem. We’re delighted that Bobby and Laura contributed to such a smooth and enjoyable experience for you. -Manavata
Provided incorrect information on our…
Provided incorrect information on our last visit, what should be a simple payment turned into a farcical process
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hello there.
We're sad to hear your experience was poor. That's not what we hope to hear. We're always working to make our services better, and improve the customer experience. We're grateful for your feedback, it helps us know what's going right, and what isn't. -Pete
Fantastic service from Lisa at Wigan
Fantastic service from Lisa at Wigan! She helped my mum get the best phone for her at a great deal and then even went further to support her with pac code transfer and getting my mum mobile broadband. 10/10 recommend.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hi Kirsty! 🎉 It is brilliant to hear how Lisa at our Wigan store looked after your mum. We are glad she could find the perfect match for her needs and make the entire transition over to us easy. -Kishan
Great customer service from Olly
Great customer service from Olly. Patient and kind, explained everything in simple terms
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Creating smiles and delight is what we’re proud to bring to our customers every day, Darren. Olly made it happen beautifully. Enjoy the rest of your day! 😊 -Ashifa
Always top star service!
The staff in the Three store are always so incredibly helpful and willing to spend as much time as needed to get everything right for you. We have been returning customers for many years and the service is always the same. Would highly recommend.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Spreading joy and happiness every day is what we love, Jayne. Hearing that our team goes the extra mile to make your visit special fills us with pride and Knowing you’ll recommend us means more than we could ever ask for 😍 -Ashifa
Olly made it very easy for me today…
Olly made it very easy for me today he's a credit to the store
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Thank you for sharing your feedback, Jayne! We’re delighted to hear that Olly made your visit such a happy experience. We look forward to seeing you again! ☺️ -Kashish
Bobby was brilliant
Bobby was brilliant, very professional and lots of expert advise. Made adding a new contract to my plan simple. Much appreciated
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Very experienced and professional always friendly and warm I have dealt with Lisa before amazing at her job
Very experienced and professional I have dealt with Lisa before amazing at her job couldn't be happier with the service she provided
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Kyle, thank you so much for the fantastic feedback you shared. We’re delighted that Lisa was able to provide such remarkable and outstanding support. Have a wonderful day. -Manavata
Charlotte was very kind and helpful
Charlotte was very kind and helpful. You have to keep her she advertised the company very well
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hi Eugen! Thank you for the amazing 5 ⭐ review. We’re glad Charlotte made your experience great. It’s wonderful to hear she reflected the company so positively. -Manavata
Reply from Three UK - 3Store Wigan
Hey Gabriela, that’s wonderful! We’re happy Charlotte was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Very good service Charlotte very…
Very good service Charlotte very helpful
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hey.
Thank you. We really appreciate your review. -Pete
Highly Recommended: 3 Shop in Wigan
I would very much recommend going into this store. As soon as you arrive, the atmosphere is friendly and welcoming. I was there for a new phone, and Bobby who served me was so helpful and had a lovely, easy going manner. She mentioned about other special offers available and wrote them all down for me. There wasn't any hard sell at all, and they were really good discounts. Bobby and the other staff have excellent customer service, so if you can, please support your local 3 Store. It's brilliant!
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Olly was great really helped with…
Olly was great really helped with buying a new phone and explaining moving contracts thank you so much for your time!!
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Both girls were very helpful
Both girls were very helpful
Charlotte and Laura are true professionals
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Bobby was very helpful and efficient
Bobby was very helpful and efficient
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Wigan
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
The whole process was smooth only waa…
The whole process was smooth Olly was very helpful and patient with me.
He clearly explained everything
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Wigan
Thanks for your 5 ⭐ review, Marylizer, and it's lovely to hear that you enjoyed great customer service from Olly. We appreciate you taking the time to share this with us 🎊. -Michael
Laura was really helpful
Laura was really helpful, friendly and polite
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Wigan
Bravo, Sean! 🎊 We’re overjoyed to hear Laura delivered such an exceptional experience. -Ashifa
Olli helpd me to renew my contract
Olli helpd me to renew my contract
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Wigan
Hi Abin! We’re delighted Olli provided outstanding support. Thanks so much for your fantastic 5⭐ review! -Neha
Reply from Three UK - 3Store Wigan
Hi there, thanks for letting us know about this, we'll get this passed on! -John
Olly was friendly
Olly was friendly, polite and helpful. He got me the best deal he could.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Wigan
That's brilliant, Dawn :) We're happy that you got a deal that suits you -Scott
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