Gemma at Three goes above and beyond every single time I visit. From simple queries to upgrades and even the more technical stuff, nothing is ever a bother. You’re always met with a wonderfully helpf... See more
Company replied
Location
Switch locationUnit S31C, Washington Square Shopping Centre, CA14 3AW Workington, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young Polish lady in Workington shop was extremely helpful without being patronising. She explained things clearly answering all my questions with patience and charm. She even did all the transf... See more
Company replied
Had a nightmare with broken screen. Went into 3shop in Workington; Daisy aka Chantelle was an absolute star:she needs a pay rise, yesterday and today she helped me with everything,needed a new phone,... See more
Company replied
Daisy and Gemma helped me move to a business contract. Due to system issues it took a long time but the ladies were patient and very helpful. I feel bad that it took so long for them but I’m very appr... See more
Company replied
Company details
About Three UK - 3Store Workington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit S31C, Washington Square Shopping Centre, CA14 3AW, Workington, North, United Kingdom
- 01900873165
4.8
Excellent
47 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Workington
Thank you, Ash. We appreciate your feedback and are glad Daisy was able to help you so well. -Suhaas
Always a great friendly experience
Always a great friendly experience. The team at Workington have a vast knowledge of products and able to deal with all my queries. Love visiting this store
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Workington
That’s wonderful to hear, John! A big shoutout to our staff at our Workington branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica
Great service and patience shown by…
Great service and patience shown by your excellent staff. Very happy with the service.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thanks for sharing, David! 🎉 our staff clearly delivered amazing service, and hearing that you gave us a perfect 5⭐ truly makes our day. 🥰 -Ayesha
Amazing staff everytime
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Workington
That’s fabulous, Dot! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5 ⭐ review! -Ayesha
Daisy and Gemma helped me move to a…
Daisy and Gemma helped me move to a business contract. Due to system issues it took a long time but the ladies were patient and very helpful. I feel bad that it took so long for them but I’m very appreciative. Thank you so much
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thanks so much for sharing this, Lisa! We’re really glad Daisy and Gemma were patient and helpful throughout, even with the system delays. They’ll be so happy to hear how much you appreciated their support. -Ayesha
5 STARS!
5 STARS!! Excellent Service by Daisy and Claire. The lasses in there are amazing, the knowledge that they have is incredible. Would be lost if they weren't available to help me.
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thanks for the lovely feedback, Geoff! We’re delighted Daisy and Claire gave you such excellent service. -Shivam
Younhavevbeen a star snd very hrlpfull…
Younhavevbeen a star snd very hrlpfull as ee eas closed uou helped me set uo the phone
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hello Ian, we’re delighted to know Youn made the process smooth and ensured everything was set up perfectly on your phone. Your appreciation means a lot 🥰. -Neha
Daisy was kind and helpful
Daisy was kind and helpful. She helped me move from EE to 3 and then transferred all my data across
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thank you for choosing us, Lynn. We’re so pleased Daisy’s professionalism and care made your experience rewarding. -Suhaas
Friendly
Friendly, knowledable staff who helped me transfer over to new phone and helped me get the contract /phone most suitable to my needs.
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Boom 💥 Chris, it’s fantastic that our team provided such expert help with your data move and ensured you found the perfect phone and contract. Wishing you many happy moments with your new device 💙 -Arvind
Claire and Daisy were Excellent
Claire and Daisy were Excellent. Helped transfer my data from my iPhone 8 to a new phone
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hi Jen, great to hear Claire and Daisy supported you so well with getting your data moved across to your new phone. -Kishan
Reply from Three UK - 3Store Workington
Your kind words are the ultimate boost, james! 💫🙌 Our team couldn’t ask for better motivation, thanks for trusting us! -Kashish
Went into 3 shop last week & again…
Went into 3 shop last week & again today, the girls, especially Gemma, Claire & kosia where amazing, nothing was to much trouble. I can’t thank them enough
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Very friendly and helpful staff
Very friendly and helpful staff. Dealt with quickly and given all the information needed.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Emma, thank you for sharing this with us! It’s fantastic to hear that our team made such a positive impression and were able to get everything sorted for you. -Afaq
Gemma and Goisa were outstanding
Gemma and Goisa were outstanding, some much patience and knowledge, I wouldn't go anywhere else. Thank you xx
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hi Natalie, we’re glad Gemma and Goisa took time to help, made the details clear, and you left feeling confident. -Kishan
Went in for a sim card, came out wth a phone
i have just bought a new phone from the Three shop in Workington and I can't praise the staff highly enough. They were friendly, curteous.and knowledgeable and nothing was too much trouble.
Well done girls.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Superb, Mags! We’re delighted to hear the Workington team made your visit so enjoyable and ensured you felt fully supported with your new phone. It’s fantastic to know their care and expertise stood out. ✨ -Prabhjeet
Reply from Three UK - 3Store Workington
Thanks for this amazing 5⭐ review, John. This is what we love to hear 🥰 Great work from our Daisy! -Jade
Customer service is absolutely…
Customer service is absolutely outstanding. They will go above and beyond with anything you may require.
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Yay, Liam 🎉 Your lovely words and 5 ⭐ really brighten our day. We're glad our team were able to give you such brilliant support and make your experience remarkable. Wishing you lots of smiles ahead ❤️ -Arvind
In the store
In the store, there was a super helpful customer advisor - Gosia
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thanks for the great feedback, Gabriela! 😊 Wonderful to hear Gosia took such good care of you at our store. 🌟 -Veronica
Amazing staff
All of the staff in the 3 store are super helpful and go above and beyond every time I visit
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Workington
⭐ Wonderful feedback, Chris! We’re so pleased you found the support from our team welcoming and helpful. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.