Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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See what reviewers are saying
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
Company replied
Great service from 3 store. Needed to replace my old 3 phone and get them to move important APs etc across. They gave me a new very reasonably priced contract and did th job in just over an hour. N... See more
Company replied
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
316 reviews
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Good job done
March 26, 2026
Unprompted review
Reply from Three UK - 3Store York
Fantastic, Mr. Dobson! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! -Neha
Brilliant customer service
Brilliant customer service. Very approachable and friendly staff - went the extra mile for me.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you so much, Marc. It’s fantastic to hear that our team made your visit such a smooth and enjoyable experience. We’re thrilled that their warm approach and dedication stood out during your time with us. -Manavata
Reply from Three UK - 3Store York
Elliott, thank you for such an amazing review. Rasheed’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
Service from jon was quick and…
Service from jon was quick and efficient and git me a good deal
March 23, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for this fantastic review, Johhn! We’re thrilled to hear Jon provided excellent support and helped you get the best deal 🎉. -Neha
Remi is brilliant knowledgeable and…
Remi is brilliant knowledgeable and makes everything easier
March 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Darren. We’re pleased Remi’s guidance made everything clearer and easier. It’s wonderful to know his knowledge left such a positive impression. -Suhaas
Demi was great
Demi was a great help and answered any questions I had. A credit to the store
March 20, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Harry! We’re delighted Demi provided such attentive support and made your experience smooth. -Suhaas
Everything
Everything. The speed of putting it through and how youve helped me. Couldnt fault it. Lost my phone and quick and easy insurance claim.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for taking the time to share this, John! We’re really glad to hear that everything was handled smoothly for you and that your insurance claim was sorted without any hassle. -Afaq
Reply from Three UK - 3Store York
Anne, thank you for sharing this. It’s wonderful to hear your visit left such a positive impression. Knowing you felt genuinely welcomed truly brightens our day. -Manavata
Excellent Customer Service Friendly Staff
Really friendly supportive staff Jon was excellent patient and helped to set up our new device having gone through our options and costs.
Jon had excellent knowledge and was able to answer all questions we asked
March 18, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for sharing your experience, Richard! It’s great to hear that Jon took such thoughtful care in guiding you through your new device and explaining everything clearly. -Afaq
Excellent Customer Service
Rasheed was a very patient advisor and supported us through our contract renewal when we were struggling to understand
March 17, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much for sharing your experience, Simon! It’s great to hear that Rasheed guided you through the upgrade and made the whole process smooth. Enjoy the rest of your day! -Afaq
Staff Rasheed made my experience worth…
Staff Rasheed made my experience worth while. He's very professional in his approach, cheerful. Patient with customers and understanding.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store York
Sochima, your comments speak volumes. Rasheed demonstrated an impressive blend of expertise, patience, and warmth, turning your time with us into an experience that truly stands out. -Manavata
He deserved it
March 16, 2026
Unprompted review
Reply from Three UK - 3Store York
You've made us smile, Bisola! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Very smooth registration with Rasheed
Very smooth registration with Rasheed
March 16, 2026
Unprompted review
Reply from Three UK - 3Store York
Damilola, thank you for sharing such thoughtful feedback. It’s evident that Rasheed provided exceptional support, making the entire process feel effortless and well looked after. -Manavata
Tyler was very helpful and efficient-…
Tyler was very helpful and efficient- thank you!!
March 15, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Emma. Tyler did a great job supporting you, and we’re pleased to hear it. 😊 -Ayesha
Had an issue with contract not getting…
Had an issue with contract not getting cancelled. Staff very patient and helpful.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store York
We appreciate your kind words, Karen. It’s wonderful to hear our staff’s patience and guidance made things easier. Thank you so much for the 5 ⭐ review! -Suhaas
Changed everything over quickly
Changed everything over quickly
Excellent service
March 14, 2026
Unprompted review
Reply from Three UK - 3Store York
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Quick and easy
March 13, 2026
Unprompted review
Reply from Three UK - 3Store York
We’re glad you had a positive experience, Will. It’s wonderful to know our team’s expertise made everything seamless for you. -Suhaas
Remi has been so consistent over the…
Remi has been so consistent over the last 3 days supporting me with my struggles with reading. Taking her time to fully explain ehat was going on and guidimg each step.
Inviting me to take time at each step. Ecen suppprting when ive had questions over the phkne too. Very oleased with my new device and sim plan for for data
March 12, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there, we’re so happy to hear how supportive Remi has been over the last few days. It’s great that she took the time to guide you step by step. Enjoy your new device and data plan! 🌸😀 -Ayesha
Nice experience with rasheed and he is…
Nice experience with rasheed and he is explaining very well.
March 10, 2026
Unprompted review
Reply from Three UK - 3Store York
Hello, Sayana. We’re so pleased to hear about your positive experience. It’s fantastic to know Rasheed made everything clear and guided you with such care. 🥰 -Prabhjeet
Helpful and friendly
March 9, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Melodie, that's marvelous! 🌸 We’re so glad you marked your happiness with a brilliant 5 ⭐ -Ashifa
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