Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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See what reviewers are saying
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
Company replied
Great service from 3 store. Needed to replace my old 3 phone and get them to move important APs etc across. They gave me a new very reasonably priced contract and did th job in just over an hour. N... See more
Company replied
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
311 reviews
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Great 3 store
Remi was really helpful and approachable, very knowledgable about the products . Thank you!
April 7, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for this fantastic 5⭐ review, Hilary! We're thrilled to hear Remi provided excellent support. -Veronica
Remi is super helpful
Remi is super helpful and managed to sort our plan super quick, definitely recommend!
April 7, 2026
Unprompted review
Reply from Three UK - 3Store York
We’re thrilled to see how effortlessly everything came together for you, Jess. Remi’s quick support and dedication made the process smooth, leaving you with a plan worth recommending. -Ashifa
Went very smoothly and quickly
Went very smoothly and quickly. Rasheed was very helpful.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there! We take pride in making every interaction seamless. Rasheed ensured everything was handled with care and efficiency, reflecting the standard of service we strive for. -Ashifa
Came into store as I had lost my phone…
Came into store as I had lost my phone and Jon was very helpful, listened to what I wanted and recommend the prefect phone for me
April 6, 2026
Unprompted review
Reply from Three UK - 3Store York
That's brilliant, Jae! We're super happy to hear that Jon gave you all the support you needed. Thank you for sharing your experience with us. Have a lovely day 😊 -Maryalex
Reply from Three UK - 3Store York
That’s brilliant, Navya! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review. -Veronica
It was nice experience
April 6, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Reshma, for your 5‑star review. We’re delighted you had a wonderful experience.Have an awesome day. -Maryalex
Reply from Three UK - 3Store York
Thanks so much, Adrian. Great to hear the team were really helpful during your visit. -Ayesha
Rasheed advised us on new deals for sim…
Rasheed advised us on new deals for sim free with more data for less monthly fee
April 3, 2026
Unprompted review
Reply from Three UK - 3Store York
Yay! We absolutely love hearing this, 🎉 Rasheed really nailed it! Nothing beats walking away with outstanding customer service. You’re awesome, Olivier! 💗 -Kashish
Rasheed helped me with an esim very…
Rasheed helped me with an esim very quickly
April 3, 2026
Unprompted review
Reply from Three UK - 3Store York
We’re delighted Rasheed was able to support you promptly, Marge. Thank you for taking the time to share your experience. -Suhaas
Rasheed was great and very helpful
April 2, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for your review, Saska. We’re really pleased to hear Rasheed was able to assist you and provide the support you needed. Your feedback is greatly appreciated. -Shivam
Very professional
Very professional and well mannered,easier in person then phone
April 1, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Marc, that’s superb! 🎉 We’re glad that our colleague made sure everything was sorted out smoothly for you. -Neha
Friendly helpful service
Friendly helpful service. No hard sell, efficient and at a competitive price.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Tony! We’re so glad your time with us left such a wonderful impression. Your feedback means a lot. -Neha
Must be the worst phone network I’ve…
Must be the worst phone network I’ve ever used. Hardly ever have a data connection whatsoever in my area. Can’t wait until my contract ends so I can go back to O2.
March 28, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Reggie, we’re sorry to hear this, and we understand how frustrating it is when your connection isn’t working properly. Please check the coverage and network status in your area by entering your postcode here: https://bit.ly/2ThkuKd. This will show whether any local issues are affecting your service. If everything looks normal or the problem has been ongoing, our team can run full diagnostics and talk you through the best options for your account: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be happy to help. -Manavata
I have always had the help of Remi in…
I have always had the help of Remi in the York shop. Brilliant
March 28, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you so much, Jane, for sharing your wonderful feedback! We’re delighted to hear that Remi has consistently provided you with outstanding support at our York store. Your kind words mean a lot to us. 🥰 -Prabhjeet
Good job done
March 26, 2026
Unprompted review
Reply from Three UK - 3Store York
Fantastic, Mr. Dobson! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! -Neha
Brilliant customer service
Brilliant customer service. Very approachable and friendly staff - went the extra mile for me.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you so much, Marc. It’s fantastic to hear that our team made your visit such a smooth and enjoyable experience. We’re thrilled that their warm approach and dedication stood out during your time with us. -Manavata
Reply from Three UK - 3Store York
Elliott, thank you for such an amazing review. Rasheed’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
Service from jon was quick and…
Service from jon was quick and efficient and git me a good deal
March 23, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for this fantastic review, Johhn! We’re thrilled to hear Jon provided excellent support and helped you get the best deal 🎉. -Neha
Remi is brilliant knowledgeable and…
Remi is brilliant knowledgeable and makes everything easier
March 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Darren. We’re pleased Remi’s guidance made everything clearer and easier. It’s wonderful to know his knowledge left such a positive impression. -Suhaas
Demi was great
Demi was a great help and answered any questions I had. A credit to the store
March 20, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Harry! We’re delighted Demi provided such attentive support and made your experience smooth. -Suhaas
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