Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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See what reviewers are saying
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
Company replied
Great service from 3 store. Needed to replace my old 3 phone and get them to move important APs etc across. They gave me a new very reasonably priced contract and did th job in just over an hour. N... See more
Company replied
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
310 reviews
Asks customers to review
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Remi always sorts me out with any probs…
Remi always sorts me out with any probs I have she is the best
April 29, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Debra! 💗 This is such a lovely review, we’re happy to hear Remi always gets everything sorted for you. She’ll be really happy to see this! 💛✨ -Ayesha
Reply from Three UK - 3Store York
Thanks for letting us know, Duane. We’re glad you’re pleased with the service and appreciate your feedback. Have a great day. -Samad
So very helpful and any enquiry I've…
So very helpful and any enquiry I've had has been dealt with in a timely manner
April 28, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much, Brian. It’s great to hear you’ve consistently had helpful and timely support. Your feedback means a lot. -Ayesha
Reply from Three UK - 3Store York
That's fantastic, Mustafa. We're glad to hear that Rasheed provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Rasheed saved me well and have good…
Rasheed saved me well and have good customer care
April 27, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Kuwuy, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Rasheed. -Ayesha
Excellent service as always
April 27, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi SandraRolls! We love hearing that our team was able to help you patiently and quickly. Thanks for the 5⭐ rating 😊 -Ayesha
Amazing service got a really good deal
Amazing service got a really good deal! Thanks so much Jon!
April 26, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there, thank you for your feedback. We’re delighted Jon’s support made the process smooth. -Suhaas
Great experience
April 25, 2026
Unprompted review
Reply from Three UK - 3Store York
Wow, we absolutely love hearing this! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Reply from Three UK - 3Store York
Hi there! What a sweet 5⭐ rating. So nice to know this has been your experience with us 🌸 -Samad
Luke gave Great service & patience…
Luke gave Great service & patience whilst changing to 3 mobile
April 24, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Paris, we love hearing this! 🌟 Luke’s dedication and understanding made your switch to Three a smooth experience. Thank you for sharing such a fantastic 5⭐ review! -Maryalex
Rasheed *****
April 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Woohoo 🎉 Thrilled to hear Rasheed made your experience fabulous 🚀 Thanks for the glowing 5 ⭐ review, Kuenley. -Arvind
Wonderful service from Rasheed
April 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for sharing this! We’re delighted to hear Rasheed made your experience such a positive one. Feedback like this really means a lot to us 😊 -Samad
A Successful Upgrade
I went into store to discuss upgrading to a new model of phone and updating my current contract. The gentleman who saw me, Jon, was friendly, clear, and knowledgeable, and answered all questions about details and terms that I had clearly. I came away with a new contract I was happy with.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store York
That’s wonderful, Ross! We’re delighted to hear Jon’s kindness and guidance made getting your new device such a positive experience. Thank you for sharing your 5⭐ review! -Maryalex
John made us feel very welcome and…
John made us feel very welcome and helped a lot
April 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks a ton, Tegan! 🎉 We’re so glad everything went perfectly with John, and we can’t wait to welcome you back again! 🥰 -Kashish
Very good and clear
Very good and clear, especially as I will be in HK a lot
April 20, 2026
Unprompted review
Reply from Three UK - 3Store York
That’s impressive, Sunny 🎯 It is superb to know the support you received was so straightforward and perfectly suited to your requirements 😊 -Maryalex
Your staff in York are fantastic
Your staff in York are fantastic. You are lucky having such caring people. I can not praise them enough
April 19, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey, Andrew! We’re delighted to hear that our York team made such a positive impression. We’re proud to have such caring staff, and your kind words will mean a lot to us. -Prabhjeet
Rasheed was Very helpful and friendly
Rasheed was Very helpful and friendly
April 18, 2026
Unprompted review
Reply from Three UK - 3Store York
We’re thrilled your visit went so well, Gary! Rasheed’s thoughtful and approachable care ensured everything was perfect. Thank you for your kind words. -Ashifa
Upgrading Broadband
I've been with 3 for years, the network is brilliant, the staff at the shop are so helpful.
Big shout out to Remi, always so helpful, would highly recommend 3 as a network and the store staff.for any help you need.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store York
Diane, this is wonderful to read. We’re so glad you’ve trusted Three for so long, and it’s great to hear that Remi and the team continue to make every visit helpful and easy. Thank you for the lovely shout‑out and the recommendation. -Ayesha
Excellent service
Excellent service with discussion on mobile phone choices and then the best deal for me.
April 16, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Paul! 🌟 You’ve just given us the ultimate boost! We’re grateful for your trust and thrilled we could make things seamless for you. 💖🔥 -Kashish
Reply from Three UK - 3Store York
We appreciate your review, Madusha. It’s great to know our team member made a positive impression. -Shivam
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