Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
Company replied
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See what reviewers are saying
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
Company replied
Great service from 3 store. Needed to replace my old 3 phone and get them to move important APs etc across. They gave me a new very reasonably priced contract and did th job in just over an hour. N... See more
Company replied
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... See more
Company replied
Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I've been with 3 for a number of years…
I've been with 3 for a number of years and always had good communication from all staff. They have been extremely helpful. Would recommend 3.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store York
Amazing, Diane! We're glad to hear that our team provided a positive experience and was able to assist you. Your loyalty over the years means a lot to us. -Afaq
Reply from Three UK - 3Store York
Hi Daryaz, great to hear Rasheed made such a positive difference. We appreciate you taking the time to share this. -Suhaas
Reply from Three UK - 3Store York
Hi Robert, we’re delighted you found our team personable! Thank you for the 5 ⭐ rating. -Kishan
Tyler was a big help
Excellent service. A very polite young man helped me with everything i needed.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi, Jeffrey! We're delighted to hear our team provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Jon was very helpful.
Jon was very helpful explaining everything to us with upgrading our contracts.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Becca. We’re glad Jon made your experience enjoyable with his great service and kind approach. We hope you have a wonderful day! 😊 -Prabhjeet
Wonderful and quick.
Wonderful and quick.
Rasheed and Alex were so kind and helpful
May 8, 2026
Unprompted review
Reply from Three UK - 3Store York
Wow, Phurpa! It’s wonderful to hear that Rasheed and Alex made everything feel effortless and ensured such a smooth experience. Enjoy the rest of your day! -Afaq
Great service
Great service. Very patient staff, Friendly and everything i needed was explained clearly. Very happy with this service
May 8, 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Ruth, your experience is truly a gift. Thank you for taking the time to share your amazing feedback! -Ashifa
Reply from Three UK - 3Store York
Hello Judith! We're thrilled to hear you had a great experience with Rasheed. Thank you for the review! -Afaq
Excellent experience today with Alex.
Excellent experience today with brilliant support from Alex at the Coney Street store. I had the little one with me and a million of things to sort out (tablets, phones, contacts, etc.). Alex was patient, calm and explained everything to the last detail in simple terms, taking initiative to find us and suggest the best deals (including roaming) and answered all my questions, all sorted in under 20min. Great job, thanks Alex!
May 8, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much for sharing this, Ioannis. It’s lovely to hear about your experience. We’re really glad Alex could support you so calmly and efficiently, especially with so much to sort and a little one in tow! 🎉 It’s great to know everything was clearly explained and sorted so quickly 😊. -Neha
Luke was excellent
Luke was excellent. Very informative, patient and friendly and answered all my questions.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Marie, that's brilliant! We're super happy to hear that Luke gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Very helpful
Everyone in the York store is always very helpful. We are always treated with respect and given the options to save money.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for the fantastic ⭐⭐⭐⭐⭐ review, Jenny. It’s wonderful to hear the York branch consistently offers clear guidance and helps you get the best value. -Maryalex
Tyler was very helpful in sorting out…
Tyler was very helpful in sorting out our data. Very nice as well
May 6, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for sharing this wonderful feedback, Dylan! We’re delighted to hear that Tyler ensured everything was arranged and made your experience enjoyable. -Maryalex
Jon was extremely helpful and…
Jon was extremely helpful and knowledgeable and put me at my ease, making the process very easy.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey there. Boom! 💥 Jon totally nailed it today, and we’re glad you’re all sorted, thanks for your recommendation! 🙌✨ -Kashish
Reply from Three UK - 3Store York
Thanks for this fantastic 5⭐ review, Gavin! We’re thrilled to hear Alex provided excellent support. -Neha
Jon.
Jon
Very professional from the phonecall to meeting him in the office.
Everything well explained- different offers/ discount available.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Rb! What a sweet 5 star rating! Jon is truly exceptional. Thank you for sharing this, it means so much to us! 😊 -Kashish
Reply from Three UK - 3Store York
Hi David, really pleased to hear the team provided clear and friendly support -Shivam
Reply from Three UK - 3Store York
Hi Robert, we really appreciate you taking the time to share your experience. It’s great to hear that Luke provided such knowledgeable and attentive support during your visit at York branch. -Maryalex
I like his way of helping and also way…
I like his way of helping and also way of dealing with us is very soft and gentle.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Sangay. We’re really glad to hear you appreciated the soft and gentle way you were helped. We appreciate your feedback. -Ayesha
Rasheed was amazing - York branch
Rasheed was amazing. He managed to sort my phone out and the SIM card situation very quickly he was also very friendly I will definitely come to the York store again
May 2, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Belindah! It’s great to hear that Rasheed sorted out your phone and SIM so quickly and with such a friendly approach. 😇 -Prabhjeet
Very professional service and fantastic…
Very professional service and fantastic customer service from Rasheed
May 1, 2026
Unprompted review
Reply from Three UK - 3Store York
Amazing, Piotr! Thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Rasheed. -Prabhjeet
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