Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
Company replied
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... See more
Company replied
Excellent experience today with brilliant support from Alex at the Coney Street store. I had the little one with me and a million of things to sort out (tablets, phones, contacts, etc.). Alex was pati... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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All staff are friendly and willing to…
All staff are friendly and willing to help
July 24, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Stephen, we’re really glad our team made a great impression. 😊 Thanks so much for sharing your experience.
-Three Social Media Team.
Staff is friendly and helpful.
Staff is friendly and helpful.
I be with 3 for more than 15 years.
Value for money
July 23, 2026
Unprompted review
Reply from Three UK - 3Store York
What a sweet 5 star rating, Methawee! Our team is truly exceptional, and we’re so happy to know they made everything right for you. Thank you for your loyalty over the years! ☺️ — Three Social Media Team
Great customer service - 100% recommend using
Great customer service. Jon was brilliant from start to finish getting me upgraded to a new device and securing me the best airtime deal.
July 22, 2026
Unprompted review
Reply from Three UK - 3Store York
Dan, thank you for sharing your feedback. We’re delighted to hear Jon supported you so well throughout your upgrade and helped secure the best airtime deal. It’s great to know the whole experience felt smooth from start to finish.
— Three Social Media Team
Brilliant sorted at last by Remi
Brilliant finally sorted an very long ongoing issue by Remi who was so helpful
July 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Simple, easy, sorted, Tony! 🎉✨ We’re hyped Remi could help you out today, have an awesome week ahead! 🚀 — Three Social Media Team
Tyler was very helpful.credit to the…
Tyler was very helpful.credit to the shop
July 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Lorraine, It is wonderful to hear that Tyler looked after you so well during your recent experience. We always aim to provide great support.— Three Social Media Team
nice staff
staff was really helpful and explained everything step by step, making sure we understood and didn’t leave any questions unanswered!
July 20, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much, Asu! 🎉 We’re so happy our team could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Professional and Excellent customer…
Professional and Excellent customer service experienced from Jon from York Store
July 20, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Emenugha, it’s wonderful to hear that Jon from our York Store provided you with such a positive experience. We appreciate you taking the time to share your feedback and recognise the care shown during your visit. — Three Social Media Team
Was great help and very quick
July 19, 2026
Unprompted review
Reply from Three UK - 3Store York
This made our day 🌈 Sam. We’re pleased everything was handled with such prompt support 🌼
- Three Social Media Team
Perfect no improvement necessary
July 17, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Susan, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊- Three Social Media Team
Checked contracts checked pricing
Checked contracts checked pricing - another great business deal
July 14, 2026
Unprompted review
Reply from Three UK - 3Store York
Big thanks for the 5⭐ review, Sharon! We’re thrilled you had such a great experience.
Three Social Media Team
Unfailingly friendly and helpful Remi…
Unfailingly friendly and helpful Remi got me sorted with my boarding pass
July 13, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Charles, thank you for the 5⭐ review. It’s great to hear Remi provided such outstanding support and made your journey easier.
Three Social Media Team
Usually I use jon he always been…
Usually I use jon he always been informative and helpful but today I was served by remi very happy with the service
July 13, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Carla, our team aims to ensure you always walk away with complete clarity, and Remi did a wonderful job today maintaining that seamless standard for you. — Three Social Media Team
Very good service helpful and friendly
Very good service helpful and friendly
July 13, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey there, it’s wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Reply from Three UK - 3Store York
Hi Penny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
They're very helpful
July 13, 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Jamie, we’re so glad you’re happy with our service from us, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Tyler was very helpful in helping me…
Tyler was very helpful in helping me upgrade my phone
July 12, 2026
Unprompted review
Reply from Three UK - 3Store York
Hello George, we’re glad Tyler helped with your upgrade and appreciate you taking the time to share your experience. – Three Social Media Team
Reply from Three UK - 3Store York
Hey John, it's wonderful to hear you had a positive experience. Thank you for taking the time to leave your feedback! 🌟
-Three Social Media Team.
Tyler was very helpful 👍🏼
July 12, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much, David! 🎉 We’re delighted Tyler could support you in just the way you needed. Wishing you a wonderful day! ☺️ — Three Social Media Team
Great service by remi
July 11, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Tilda, this is wonderful to hear! We are so glad that Remi looked after you so well and provided a great experience during your interaction. Thank you for taking the time to share your feedback.— Three Social Media Team
Tyler was easy to talk too and fast I…
Tyler was easy to talk too and fast I dont like waiting but great experience and great deal
July 11, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Kris, thank you for sharing your experience. We’re really glad to hear Tyler made everything quick and easy for you, especially since you prefer not to wait. It’s great to know you left with a deal you’re happy with.
— Three Social Media Team
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