Ticket.dk Reviews 

Baddest service you can ever receive. They don’t care about you at all and won’t help you with simple stuff. They cheat and keep sending you to new staff that will just sent you to a new place. I used 4 days and they didn’t care about anything. They have Indian customer service when I’m Danish and their customer service don’t understand anything.
Specially their Supervisor Diana should be fired immediately for not even using 30 seconds to help and doesn’t care about her customers.

NEVER EVER BOOK FROM THEM! Danish newspaper is all aware of it and will aware Danish customers to buy from them.

NEVER BOOK ANYTHING FROM THIS WEBSITE
This website has the worst customer service ever!!!!!!
Charge 300 support fees to change the date of the flights and then still want to charge me 1000 to buy a new ticket?????? I could just buy a new ticket with 500...They are just thieves trying to fool money from the customers...

Worst company ever.
I paid for 2 separate, changeable tickets and asked for a change of the return ticket more than the mandatory 72 hours in advance. They refused to make the change (they told me to ask Norwegian, who said they could not change my ticket). I have been sent back and forth multiple times. I sent many messages to ask where I can complain and they never answered me. Never buying from them ever again.

Guys take other site! Very bed experience!!!

Terrible post purchase service. You are routed to a call center which has one goal in mind - close the ticket. I have been in contact with the call center 5-10 times in the past weeks and same experience every time. Eventually problem was not solved and I bought another return ticket...

Terrible service, and they have a support fee if you want to add bagage wich is 300 kr, and extra bagage is 798 kr. for 23 kg wich is insane!!

We booked a last minute holiday with this company. An all inclusive hotel with a water park.
After booking, the information changed and it was revealed the water park would be closed due to renovation. This was never made clear when booking so in our opinion the product was mis-sold.

We called the company, but their call center is useless and just tells you to write a request form.

We wrote on the request form asking for a different hotel, they said they could not arrange this and would refund the cost of the hotel only. Having to source our own hotel goes against the whole benefit for booking a holiday package, plus the all inclusive hotels we want are not likely to appear on many websites.

When replying to the customer service email, the email does not go through, like there is a technical issue or they have blocked replies. So the only way to reply is to open a new ticket and reply there.

We have asked for a full refund if the company can not arrange a new hotel, but so far they are refusing. Next step will be to dispute the charge with the credit card company as fraud.

As the company is not resolving our issue, we will probably have to cancel the trip all together and miss out on time spent together as a family.

Several tickets booked through TICKET and no problems of any kind.

Very very bad and very very expensive.
Customer support don't read attentively the email and sending only after the third request the payment link.
At the end of the day I received the wrong receipt.

And now I should pay 300 DKK for the support + 200 DKK booking (to add dog in cabin)?

I'm sure, Ticket.dk must mention that take SUCH handling fees (which is the same as flight cost) as mislead the customer about the cost.

Not necessary to say - I'm last time with Ticket.dk

Had no problems using and booking on this site.

I booked a ticket for the 25th of August and the confirmation was form the 26th of August. I reached out by email to ticket.dk on Friday afternoon and received a reimbursement on my credit card on Monday at 10 am. That was an impressively quick process.

Thank you.

Best regards,
Sonia

Do NOT book tickets using this company, use other travel agents instead of.
I have made a spelling mistake with ONE letter in my name, and they refuse to help. Their customer service is horrible and i have to cancel my ticket and book a new one with financial damage. All other travel agencys can help with corrections, except for this travel agency for some reason unknown

Fast service

Ok at bestille på Ticket. Ingen problemer.

Customer Service is the worst ever, Sorry, but this is my personal experience.

We paid more than Kr 6000 for first ticket. Traveller could not travel due to issues with her working place which was under investigation for fraud or alike.
Money back was not an opportunity. Then ordering a new ticket through the same Agent (Ticket.dk) and we were requested I dont know how many times to verify email address which was used for ordering ticket and the name og traveller (Which was not the buyer of the ticket, but the sister)
Finally, Finally after tons of emails back and forth, we could request a new date for travelling, for which we har to pay another Kr 300.
After all settled, a confirmation came that if we pais approx Kr. 4.600 and pais before 15:00 the same day, then all should be settled.
Money was paid immediately and travel days agreed upon.
All good and we got the confirmation of ticket and payment.
However, soon afterwards, another email requesting us to pay another Kr 807 as the ticket price had changed before the agent had locked the ticket as promised in the previous email.
NOW........ I have pais once again, and the todal pais is now much more than kr. 5.000 for a ree-booked ticket.
I do not mind paying the price, but the lack of transparency and why we had to pay all this money is still not clear. How much did we get back from the travel company for the initial ticket, which was not used due to special circumstances??? We do not know. Dit Ticket.dk send us anything as prove???? No, of course NOTHING at all.
Just telling the World not to use this company. This is my first time ever and the very last time ever. I have been a frequent flyer for the last 40 years and never ever experienced something like from this company.
Disgusting and terrible experience that we will remember for a very long time.
Return Ticket Vietnam/Denmark. Total price on Monkey Class approx 11.500...... Thank you!!

Avoid Ticket.dk at all costs! I booked a Rome to Germany flight via Lufthansa but had to cancel. Ticket.dk didn't reply, and Lufthansa said I had to contact them. When I finally canceled, Ticket.dk charged me DKK 600, claiming it was Lufthansa's refund. Total BS! Book directly with respected airlines instead. Terrible experience!