Ticket.se Reviews 24,961

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 4 out of 5 stars

Bought tickets a couple of times with them. Very simple and efficient ticketing process. Provides flight cancellation guarantees and refund options which I always purchased with my flights but I did n... See more

Rated 3 out of 5 stars

Customer service is not great, I booked a changable flexi flight ticket but still it is very difficult to change and always they ask for a fee to change eventhough i could see that there is no additi... See more

Rated 5 out of 5 stars

My experience with estenove was amazing!, from start to finish the while process was not stressful and i feel free. I found them on instagram and after looking at several different Clinics I went wit... See more

Rated 5 out of 5 stars

I was in need for help because of my booking, and I was super lucky to get in contact with Viviana, she was unbelievable nice and friendly and helpful, and at the end I got the help I was exactly exp... See more

Company details

  1. Travel Agency

Written by the company

Ticket Privatresor är en detaljhandelskedja som säljer privatresor från samtliga ledande charter- och researrangörer, kryssningsrederier samt flyg- och hotellbolag. Ticket Privatresor är den största privatresebyrån i Sverige och andra största privatresebyrån i Norge. Vår uppgift inom Ticket Privatresor är att göra det enkelt för dig som kund att hitta och boka rätt resa. Genom en enda kontakt med oss får du som kund överblick över marknadens breda utbud och kan därmed göra jämförelser. Utifrån vår höga kompetens och service ger vi dig som kund råd och hjälp att boka rätt resa.

Vi visar vägen till rätt resa!

Written by the company

Störst i Norden
Vår storlek är vår styrka. Som den största privatresebyråkedjan i Norden med en omsättning på ca 4 miljarder kan vi säkerställa att våra kunder alltid har tillgång till det största utbudet och de bästa priserna på resor från alla våra samarbetspartners. Vi jobbar med alla ledande charter- och researrangörer, kryssningsrederier samt flyg- och hotellbolag som finns. Hos Ticket hittar du alltid en billig resa. Vi visar vägen till rätt resa!
Oslagbar service
Vi har 230 reserådgivare som gärna svarar på dina frågor och hjälper dig om något skulle gå fel. Du når oss på telefon 0771-45 67 00, via email kontakt@ticket.se eller i någon av våra Ticketbutiker runt om i landet. Testa också vår nya callbackfunktion på sajten där vi ringer upp dig så snart vi kan och hjälper dig med dina frågor.
Ticket Garanti
Med tecknad Ticket Garanti har du ett skydd som ger dig möjlighet att avboka resan och få pengar tillbaka om något oförutsett skulle inträffa, exempelvis om du av någon anledning inte vill eller kan resa iväg.
Trygg betalning
Ticket arbetar med de senaste och säkraste versionerna av betalningslösningar som finns på marknaden och som uppfyller alla nu kända krav på säker betalning på Internet. Du kan alltid betala tryggt med kort via Internet hos oss. Är du ändå osäker kan du boka din biljett på hemsidan och betala resan i en av våra butiker. Ticket har självfallet ställt säkerhet enligt resegarantilagen.
Nöjda kunder
Nöjda kunder Ticket har mycket höga värden i nöjd-kund-mätning, hela 86% mycket nöjda kunder i senaste undersökningen! Vi ställer alltid upp för våra kunder och försöker att i alla lägen ge den bästa servicen och bemötandet.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

25K reviews

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Rated 1 out of 5 stars

Unprofessional and dismissive attitude…

Unprofessional and dismissive attitude from staff at Emporia Malmö, with poor communication and little willingness to help. I felt treated differently because my purchase was a cheap flight ticket, which should not matter.

Telephone support was also rude. My issue was later resolved quickly and professionally at the Mobilia Malmö location.Will not return

September 2, 2025
Rated 5 out of 5 stars

Knowledgeable and helpful member of…

Knowledgeable and helpful member of staff. So nice to see competence and efficiency together.
(One "negative" point, not a reflection on my experience in the "shop" but I do seem to be getting a lot of targeted advertising from Ticket in my mail box.)

February 5, 2026
Rated 5 out of 5 stars

Great staff

Great staff, they helped us book everything on our ski trip to Georgia with clear info and communication from their end. Veyr satisfied! Thanks!

December 20, 2025
Rated 1 out of 5 stars

Scam

Scam. Fraud. Sold me one ticket for price of two. Didn’t give me ticket for my child, had to carry baby on lap.

December 28, 2025
Unprompted review
Rated 4 out of 5 stars

Same tickets as from Tickets.se cheaper via Skyscanner

I found my Ticket.se tickets via Skyscanner’s algo for about 800kr cheaper than their offer on their website, or airline’s website.
I tried calling them to ask about this difference and had to wait for about 20’ min in line for someone.
They were helpful and kind enough to explain me that they did not have control over Skyscanner’s algorithm and that they would not price match their price.
So i went ahead and bought via Skyscanner tickets on Tickets.se and had a great time!

Moral of the review: go for Skyscanner if you find it cheaper! :)

October 11, 2025

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