In 2020 ticket gekocht voor We have bought a tickets for the Alhambra Card for the 23-04-2020. Vanwege corona ging het niet door. Nu nog steeds nooit een terugbetaling ontvangen! Schande!! Mijn... See more
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Hello I have an unused voucher for Colosseum that I would like to book, but have not received an answer to the multiple email requests I sent. Purchase date: 09-02-2020 Order: 922020003965
Les temps sont durs, mais Ticketbar est atteignable en cas de problème et propose des solutions. Merci pour le service et la solution de remplacement trouvée. Times are tough, but Ticketbar can be re... See more
Company replied
Brilliant service!! We unfortunately had to cancel our holiday to Italy due to Covid-19 travel restrictions. Ticketbar answered all email enquiries promptly and refunded our train tickets on the Leo... See more
Company details
Contact info
Avenida Carlemany 121-3A, AD700, Escaldes-Engordany, Andorra
- customerservice@ticketbar.eu
- www.ticketbar.eu
2.7
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and product!
My second time ordering Barcelona Cards for my class through Ticketbar. This time, our trip was canceled by our college due to coronavirus concerns. The Ticketbar representative communicated quickly and compassionately, allowing us to extend the expiration date so we can reschedule the trip. Fabulous service! The product is excellent, delivering free or reduced admission to many of the best sites in Barcelona, along w/free public transportation. The website is clear, though not always intuitive. An easy choice for travelers!
March 5, 2020
Unprompted review
Reply from Ticketbar
Dear Anita,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations!
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
FEEDBACK FROM TICKETBAR
Each time I had questions regarding various bookings, I received answers quickly, and they were satisfactory replies.
March 5, 2020
Unprompted review
Reply from Ticketbar
Dear Jeannette,
Thank you for taking the time to share your experience with us.
We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Very prompt and polite answer to my…
Very prompt and polite answer to my requests.
March 3, 2020
Unprompted review
Reply from Ticketbar
Dear Anca,
Thank you for taking the time to share your experience with us.
We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
perfect
perfect if you have a problem , you write an email and the nextday you have a reponse .
March 2, 2020
Unprompted review
Reply from Ticketbar
Dear F PR,
Thank you for taking the time to share your experience with us.
We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Everyting was easy and simple
March 2, 2020
Unprompted review
Reply from Ticketbar
Dear Murat,
Thank you so much for your feedback regarding our Customer Service, we are glad we were able to meet your expectations and help you with your reservation.
We look forward to hearing from you again!
Kind regards,
Ticketbar
Ticketbar were very efficient
Ticketbar were very efficient in resolving my own error (incorrect email address) when I booked vouchers for Barcelona.
As soon as I notified them that my vouchers had not been received they sorted out the problem very quickly and I received my vouchers within an hour.
Great service from Daria and Bruna!
March 2, 2020
Unprompted review
Reply from Ticketbar
Dear Graham,
Thank you for taking the time to share your positive experience with us.
Your feedback is really important and it will help us to continually improve our service.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Fast and efficient service
Despite an email problem coming from our provider which led to email blocking, we could appreciate the Ticketbar service and the support team assistance.
March 1, 2020
Unprompted review
Reply from Ticketbar
Dear Yannis,
Thank you for taking the time to share your positive experience with us.
Your feedback is really important and it will help us to continually improve our service.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
More details needed when order confirmed
Due to a lack of information when reserving our pass, we've arrived at our destination without completing the required actions requested by Ticketbar. Therefore, no vouchers, no access to attractions, etc. We've been in touch with the after sales departement to which i give a 5+ star rating, more particularly to Ines who has been into details and helped us to solve our issue in less than 30 minutes. The services bought met our expectations.
March 1, 2020
Unprompted review
Reply from Ticketbar
Dear Arnaud,
Thank you for taking the time to share your experience with us.
We are glad we were able to help you out with your reservation and we'll be sure to relay your message to Inês.
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
I’m very satisfied with the Ticketbar
I’m very satisfied with the Ticketbar, it is good price compare to others and also fast. From Indonesia
March 1, 2020
Unprompted review
Reply from Ticketbar
Dear Welani,
Thank you for taking the time to share your positive experience with us.
Your feedback is really important to us and it will help us to continually improve our service.
We wish you an amazing stay!
Kind regards,
Ticketbar
Reply from Ticketbar
Dear Johan,
Thank you for taking the time to share your positive experience with us.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Ticketbar, really worth 5 stars!
All the information about the barcelone city pass was very clear and useful. No need to look for more information. Once everything we wanted to do and see was chosen, it was very easy and fast to get the vouchers with the 20% discount and you have the choice between theQRcode or printing which is great! You have everything in one service and it is very efficient! I do recommend Ticketbar!
February 28, 2020
Unprompted review
Reply from Ticketbar
Dear Olivier,
Thank you for taking the time to share your positive experience with us.
Your feedback is really important and it will help us to continually improve our service.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
In Rome I had a problem with my Visa…
In Rome I had a problem with my Visa card reserving a tour and so I emailed Ticketbar and they were very quick to reply and helped me solve the problem. It's rare to get such a quick, courteous and helpful reply via email. Thanks again!
February 28, 2020
Unprompted review
Reply from Ticketbar
Dear Mark,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations and help you out during your stay.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Have a great weekend!
Kind regards,
Ticketbar
Easy to buy at a good price and fast…
Easy to buy at a good price and fast delivery of tickets - Thank you
February 28, 2020
Unprompted review
Reply from Ticketbar
Dear Birgit,
Thank you for taking the time to share your positive experience with us.
Your feedback is really important to us and it will help us to continually improve our service.
We wish you an amazing stay!
Kind regards,
Ticketbar
The people at Ticketbar were great.
The people at Ticketbar were great. We had an unusual problem that we weren’t sure could be dealt with. Not only did Kathy and Marta solve our problem, they solved it quickly. They were terrific!
February 28, 2020
Unprompted review
Reply from Ticketbar
Dear Jane,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote and we'll be sure to relay your message to Marta and Kathy.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.
Kind regards,
Ticketbar
Very straightforward service
February 28, 2020
Unprompted review
Reply from Ticketbar
Dear Andy,
Thank you for taking the time to share your experience with us.
We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Scam company
If I could, I would give them no stars. This company is a scam!!!
February 27, 2020
Unprompted review
Reply from Ticketbar
Dear Josefine,
We always aim to deliver a great experience. We are gutted when we miss the mark.
We would like the opportunity to investigate your feedback further. To be able to do so, can you please provide us with your order number at customerservice@ticketbar.eu?
Kind regards,
Ticketbar
Reply from Ticketbar
Dear Сергей,
Thank you for taking the time to share your positive experience with us.
Your feedback is really important and it will help us to continually improve our service.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Very fast and efficient
Very fast and efficient. Excellent communication. I deleted my tickets by mistake and despite short notice Ticketbar sent me replacement.
February 26, 2020
Unprompted review
Reply from Ticketbar
Dear Jaroslaw,
Thank you for taking the time to share your experience with us.
We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.
Kind regards,
Ticketbar
A very satisfied customer
The buying experience was OK, fast and everything all right. Then, because of bad temperature, I asked for a partial refund. One day later, I had a positive answer! I am very impressed by the quality of customer service. Thank you very much to Ticketbar and his staff.
Bernard
February 26, 2020
Unprompted review
Reply from Ticketbar
Dear Bernard,
Thank you for taking the time to share your experience with us.
We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
This company is a complete fraud
This company is a complete fraud. Do not buy tickets from here. They never sent our tickets and when I emailed the first ting they said was contact your insurance we don't provide refunds when they never sent the tickets! They were also way more expensive than buying them at the door.
February 24, 2020
Unprompted review
Reply from Ticketbar
Dear Georgina,
Thank you for your message.
Our Team is always trying to provide the best service possible to our customers in order to meet their needs and expectations. We will be happy to assist you, and our reservations team will contact you to your email address to assist.
Kind regards,
Ticketbar
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