In 2020 ticket gekocht voor We have bought a tickets for the Alhambra Card for the 23-04-2020. Vanwege corona ging het niet door. Nu nog steeds nooit een terugbetaling ontvangen! Schande!! Mijn... See more
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Hello I have an unused voucher for Colosseum that I would like to book, but have not received an answer to the multiple email requests I sent. Purchase date: 09-02-2020 Order: 922020003965
Les temps sont durs, mais Ticketbar est atteignable en cas de problème et propose des solutions. Merci pour le service et la solution de remplacement trouvée. Times are tough, but Ticketbar can be re... See more
Company replied
Brilliant service!! We unfortunately had to cancel our holiday to Italy due to Covid-19 travel restrictions. Ticketbar answered all email enquiries promptly and refunded our train tickets on the Leo... See more
Company details
Contact info
Avenida Carlemany 121-3A, AD700, Escaldes-Engordany, Andorra
- customerservice@ticketbar.eu
- www.ticketbar.eu
2.7
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ticketbar
Dear Eniko,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Good customer service.
We purchased tickets through Ticketbar for Sagrada Familia in Barcelona. When we got o the site we pulled up our tickets but they were not the PDF tickets required to get in. We could not find the tickets in our e mail and because they are a 3rd person agent they could not honour the e mail from Ticketbar showing we purchased the tickets. We ended up buying tickets on site and lost our money paid for the original ones through Ticketbar.
We requested a refund which they were gracious enough to give us 50% back. I was very pleased with there response and find the refund fair.
Just a warning to check Spam for tickets.
February 22, 2020
Unprompted review
Reply from Ticketbar
Dear Bob,
Thank you for your message.
Our Team is always trying to provide the best service to our customers. We can see that the tickets were delivered to your email address on the same date we have received your order and we are really sorry to know that you were not able to find them on time for your visit.
A member of our Customer Service will contact you immediately in order to provide a solution for your satisfaction.
Kind regards,
Ticketbar
Very fast answer on your problem
I had a problem with the discount code. They gave me a new discount code and my problem was solved the same day.
February 22, 2020
Unprompted review
Reply from Ticketbar
Dear Petra,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Tickerbar's customer service
Tickerbar's customer service is no less than amazing. Well on time i received information about a change in my reservation and offered me a suitable alternative. After that I had a few questions about some things I dit not fully understand and in minutes i received all the information needed. I would recommend ticketbar to everybody.
February 21, 2020
Unprompted review
Reply from Ticketbar
Dear Roberto,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations!
Kind regards,
Ticketbar
Easy purchase
Easy purchase. Easy to navigate the site, the payment went without a problem.
February 21, 2020
Unprompted review
Reply from Ticketbar
Dear Eva,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
First class service.
First class service. No problem ordering, tickets emailed following day.
February 20, 2020
Unprompted review
Reply from Ticketbar
Dear Peter,
Thank you for taking the time to share your review.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.
Kind regards,
Ticketbar
Easy to use website.
February 20, 2020
Unprompted review
Reply from Ticketbar
Dear Te Sedgwick,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We are glad we were able to meet your expectations!
Kind regards,
Ticketbar
No problem what so ever..
No problem what so ever..
We have bought tickets to see Sagrada familia with towers acces, unfortunately we couldn't use a tower acces that day as it was closed but refund was made immidiately.
Recommened.
February 20, 2020
Unprompted review
Reply from Ticketbar
Dear Karolina,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Excellent service and prompt responses.
Excellent service and prompt responses.
The ticket time we had chosen were not available, so Anna from the customer service contacted us and provided various options.
As soon as we confirmed what we wanted, they reserved the spot for us and confirmed our reservation.
Pleasure to do business with them.
THANK YOU
February 19, 2020
Unprompted review
Reply from Ticketbar
Dear Sunny,
We are so grateful for your kind words. Thanks for sharing your review with us.
We’d love to continue providing great service to awesome customers like you.
Kind regards,
Ticketbar
Reply from Ticketbar
Dear Eric,
We are so grateful for your kind words. Thanks for sharing your review with us.
Looking forward to hearing from you again.
Kind regards,
Ticketbar
Good customer service
We purchased a Barcelona City Pass but could not get up the Sagrada Familia Tower on our scheduled day. Ticketbar refunded our money for that part of the attraction. The Cable Car was out of service the day we were there, Ticketbar also agreed to refund the cost of this. Emails were responded to quickly and customer service was good. Refunds take a few days to process but employees were courteous and helpful.
February 16, 2020
Unprompted review
Reply from Ticketbar
Dear Pamela,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
The service has been easy and quick
The service has been easy and quick. Many thanks
February 16, 2020
Unprompted review
Reply from Ticketbar
Dear Giulio,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Excelent service. Excelent support.
I am very glad that I could change my ticket to fix my mistake with dates.
As a client I am very satisfied with ticketbar services and their support.
February 15, 2020
Unprompted review
Reply from Ticketbar
Dear Guilherme,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
Really it has been a good idea
Really it has been a good idea to buy the ticket before our arrive in Barcellona
The automatic ticket machine was out of service and there was a long queue .
February 14, 2020
Unprompted review
Reply from Ticketbar
Dear Daniele,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
We sincerely appreciate your insight because it helps us build a better customer experience.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Reply from Ticketbar
Dear Lega,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
I had some issues with order - problem solved fast
I had some issues with my order. When I asked for help via e-mail, I recieved answers very fast and the problem was solved.
Thanks Daria from Ticketbar
Mladen, Slovenia
February 12, 2020
Unprompted review
Reply from Ticketbar
Dear Slovenia,
We are happy that we were able to help you resolve your doubts. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We'll be sure to relay your message to Daria!
Kind regards,
Ticketbar
On the website it says immediate…but it is not
On the website it says immediate delivery of tickets to inbox once I did the order it said 24 hours after I did the payment. What a disappointing experience. Also the ticket is more expensive than the ticket box at the actual stadium. Honestly I do not recommend this app. They contacted me immediately and they fixed the issue. Thank you! It changes my views of the company's service.
February 12, 2020
Unprompted review
Reply from Ticketbar
Dear Nayla,
We are happy we were able to help you resolve your problem.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’d love to continue providing great service to awesome customers like you.
Enjoy your stay in Barcelona!
Kind regards,
Ticketbar
Categories felt a little disjointed but it works well
I had a little trouble finding things based on category, but once I found them the process works very well and the instructions are good. Will be using this service again!
February 11, 2020
Unprompted review
Reply from Ticketbar
Dear Catherine,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
So far so good!
February 10, 2020
Unprompted review
Reply from Ticketbar
Dear John,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Mistake averted...
I had a mix-up with our dates and had ordered the same tickets for 2 different days. They caught my mistake and emailed me to make the correction. They have been very friendly and helpful.
February 10, 2020
Unprompted review
Reply from Ticketbar
Dear Anne,
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind regards,
Ticketbar
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