In 2020 ticket gekocht voor We have bought a tickets for the Alhambra Card for the 23-04-2020. Vanwege corona ging het niet door. Nu nog steeds nooit een terugbetaling ontvangen! Schande!! Mijn... See more
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Hello I have an unused voucher for Colosseum that I would like to book, but have not received an answer to the multiple email requests I sent. Purchase date: 09-02-2020 Order: 922020003965
Les temps sont durs, mais Ticketbar est atteignable en cas de problème et propose des solutions. Merci pour le service et la solution de remplacement trouvée. Times are tough, but Ticketbar can be re... See more
Company replied
Brilliant service!! We unfortunately had to cancel our holiday to Italy due to Covid-19 travel restrictions. Ticketbar answered all email enquiries promptly and refunded our train tickets on the Leo... See more
Company details
Contact info
Avenida Carlemany 121-3A, AD700, Escaldes-Engordany, Andorra
- customerservice@ticketbar.eu
- www.ticketbar.eu
2.7
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a few questions.
I had some questions regarding some of the museums included in the pass and they responded in a very timely fashion. They also gave me clear responses.
February 10, 2020
Unprompted review
Reply from Ticketbar
Dear William,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
We sincerely appreciate your insight because it helps us build a better customer experience.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Quick email response
As soon as I sent them an email they replied back with my tickets!
February 8, 2020
Unprompted review
Reply from Ticketbar
Dear Karen,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
We sincerely appreciate your insight because it helps us build a better customer experience.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
I placed an order for tickets today and…
I placed an order for tickets today and realized I had made an error with my dates. Contacted Ticketbar customer service and they straightened it out within hours! Very relieved customer here, planning a vacation abroad can be daunting and the prompt reply brought welcome reassurance! Thanks so much!
February 8, 2020
Unprompted review
Reply from Ticketbar
Dear Kim,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
Excellent customer service!
Excellent customer service!! I had a lot of questions and they take the time to explain me everything!!
February 8, 2020
Unprompted review
Reply from Ticketbar
Dear Lorea,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
Customer service / customer care team…
Customer service / customer care team is awesome! Had an issue with one of my order and they were able to fix the issue super fast!
February 5, 2020
Unprompted review
Reply from Ticketbar
Dear KVIc,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
It's been easy and fast but the tickets…
It's been easy and fast but the tickets we wanted for Casa Vicens, we plan it at last minute and we got the tickets we needed kinda fast,. Thank you a lot
February 5, 2020
Unprompted review
Reply from Ticketbar
Dear Michele,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
The tickets were easy to purchase…
The tickets were easy to purchase online. Nice Venue. Good value for the price
February 5, 2020
Unprompted review
Reply from Ticketbar
Dear Cheryl Garland,
Thank you for the feedback on your experience with our website.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations! We wish you a great time on your trip!
Please feel welcome to reach back out If you have any questions. We would be more than happy to assist you.
Kind regards,
Ticketbar
Customer Service very reactive
Booked with the wrong date. Sent email to Customer Service and they solved within a matter of minutes! Great reactiveness! Thank you
February 4, 2020
Unprompted review
Reply from Ticketbar
Dear Tiz,
Thank you so much for your feedback regarding our Customer Service, we are glad we were able to meet your expectations and help you with your reservation.
If you have any more questions, comments, or concerns we would be more than happy to assist you.
Kind regards,
Ticketbar
5 stars customer service
While I was planning my trip to Amsterdam I double booked two museums by accident. From Tichetbar I got excellent customer service. They helped me and kept me informated in most friendly way.
February 4, 2020
Unprompted review
Reply from Ticketbar
Dear Tarja,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
We sincerely appreciate your insight because it helps us build a better customer experience.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Great, but PayPal expenses added
Everything is great, however I don't understand why paying with PayPal there are added expenses. I didn't like that very much. I love the fact that you get everything by mail immediately.
February 4, 2020
Unprompted review
Reply from Ticketbar
Dear Carla,
Thank you so much for taking the time to share your experience!
We are glad we were able to meet your expectations.
We look forward to hearing from you again!
Kind regards,
Ticketbar
V disappointed
The booking fee is v expensive, around 25% ( the ticket price is €56, but I have to pay €70)
When I made the La Sagrada Familia booking , I booked the entrance time is 1645. After my payment was completed, I was informed that the the 1645 was unavailable, and asked me change to 1715.
I accepted it because that day was my last day stayed in Barcelona.
However, I don’t know the church was closed at 18:00, I didn’t have enough time to visit and take photos...
My kids were very disappointed.
February 3, 2020
Unprompted review
Reply from Ticketbar
Dear Au Esther,
Thank you for your message.
Our Team is always trying to provide the best service possible to our customers in order to meet their needs and expectations. We will be happy to assist you and solve this misunderstanding.
Our reservation department will contact you right away.
Kind regards,
Ticketbar
Good mail service
I had a problem with a reservation and the staff (via mail) quickly resolve the situation.
February 1, 2020
Unprompted review
Reply from Ticketbar
Dear Elisabetta,
Thank you for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations.
Do not hesitate to contact us if you need anything else.
Kind regards,
Ticketbar
Quick and easy all the information and…
Quick and easy all the information and tickets sent immediately. Great, thanks
February 1, 2020
Unprompted review
Reply from Ticketbar
Dear Raymond,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
We sincerely appreciate your insight because it helps us build a better customer experience.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
no complaints at the time of booking…
no complaints at the time of booking ticket..
All went well. Perfect all round.
January 31, 2020
Unprompted review
Reply from Ticketbar
Dear Tess,
Thank you for placing your trust in us and your willingness to share your experience with your reservation.
Kind regards,
Ticketbar
Hop on Hop off tickets
I ordered tickets for hop-on hop-off and could not print them. I emailed and almost immediately got a response and an email that I could print the tickets from. Thanks to Magdalena 😎😎 Will use this service again on next trip.
January 29, 2020
Unprompted review
Reply from Ticketbar
Dear Frank,
Thank you for taking the time to share your experience with us.
We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
Fast, cheap and comfy
Fast, cheap, comfortable and even has surveillance for safety reasons . Driver speaks a little bit english as well which makes it very easy to print out ticket.
January 28, 2020
Unprompted review
Reply from Ticketbar
Dear Icy,
Thank you so much for your feedback regarding our services, we are glad we were able to meet your expectations.
We sincerely appreciate your insight because it helps us build a better customer experience.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
service is pretty fine
January 28, 2020
Unprompted review
Reply from Ticketbar
Dear Chovan,
Thank you so much for taking the time to share your experience!
We are glad we were able to meet your expectations.
We look forward to hearing from you again!
Kind regards,
Ticketbar
Since I order the tickets I got help to issue the tickets
Since I order the tickets I got help to the support service in order to get the tickets issued properly.
I even made the mistake to inform that the way back should be in February and the personnel from the support service very attentively asked me to revise it.
Every mail that I received was purposefully and polite.
I will definitely order tickets again through Ticketbar next time I go to Brussels.
January 28, 2020
Unprompted review
Reply from Ticketbar
Dear Teresa Silva,
Thank you for placing your trust in us and for your willingness to share your experience with our customer service team.
It means so much when our best customers share their experiences. We are glad we were able to meet your expectations!
We wish you a great time on your trip in Brussels today!
We are happy that you plan to use our services on a next trip! You can count on us on any of our destinations!
Kind regards,
Ticketbar
Could help us out on very short notice
Could help us out on very short notice: We could not open our tickets, they sent them again in less than 10 minutes, fantastic!
January 27, 2020
Unprompted review
Reply from Ticketbar
Dear Marvin,
Thank you so much for taking the time to share your experience!
We are glad we were able to meet your expectations and help you with your reservation.
We look forward to hearing from you again!
Kind regards,
Ticketbar
Easy to get ticket
Easy to get ticket, hoping we il envoya visite without issue.
January 22, 2020
Unprompted review
Reply from Ticketbar
Dear Bruno,
Thank you for taking the time to share your experience with us.
We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.
If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.
Kind regards,
Ticketbar
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