Ticketbar Reviews 

2,435
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

In 2020 ticket gekocht voor We have bought a tickets for the Alhambra Card for the 23-04-2020. Vanwege corona ging het niet door. Nu nog steeds nooit een terugbetaling ontvangen! Schande!! Mijn... See more

Rated 1 out of 5 stars

Hello I have an unused voucher for Colosseum that I would like to book, but have not received an answer to the multiple email requests I sent. Purchase date: 09-02-2020 Order: 922020003965

Rated 5 out of 5 stars

Les temps sont durs, mais Ticketbar est atteignable en cas de problème et propose des solutions. Merci pour le service et la solution de remplacement trouvée. Times are tough, but Ticketbar can be re... See more

Company replied

Rated 5 out of 5 stars

Brilliant service!! We unfortunately had to cancel our holiday to Italy due to Covid-19 travel restrictions. Ticketbar answered all email enquiries promptly and refunded our train tickets on the Leo... See more

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2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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2.7

All reviews

(2,435)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great

Great,

only one remark: busstop in Amsterdam Bijlmer is not clear where it is, no sign or something.

The rest was great, thanks!

January 21, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear D. de Liever,

Thank you so much for taking the time to leave us a review!

We’d love to continue providing great service to awesome customers like you.

Enjoy your stay in Amsterdam!

Kind regards,
Ticketbar

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Timely and helpful response rates.

January 21, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Stephanie,

Thanks for taking the time to share your feedback with us.

It means so much when our best customers share their experiences. We are glad we were able to meet your expectations!

Kind regards,
Ticketbar

Rated 5 out of 5 stars

fast and easy

a few minutes after the payment of the tickets we recieved an email and we could print our tickets

January 21, 2020
Unprompted review
Rated 5 out of 5 stars

Finding the right tickets and booking…

Finding the right tickets and booking them was easy. What could be better than that!

January 19, 2020
Unprompted review
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Reply from Ticketbar

Dear Mark,

Thank you for taking the time to share your experience with us and for your kind words.

We are glad we were able to meet your expectations and we wish you a wonderful trip, do not hesitate to contact us if you need any assistance during your stay!

Looking forward to hearing from you again!

Kind regards,
Ticketbar

Rated 5 out of 5 stars

Easy to choose and easy to pay

January 19, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Stana,

Thank you so much for your feedback!

Do not hesitate to contact us if you need any assistance during your stay, we would be more than happy to assist you.

Kind regards,
Ticketbar

Rated 5 out of 5 stars

The service is very clear and easy and…

The service is very clear and easy and the staff answer immediately

January 17, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Michela,

Thanks for taking the time to share your feedback with us.

It means so much when our best customers share their experiences. We are glad we were able to meet your expectations!

If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.

Kind regards,
Ticketbar


Rated 5 out of 5 stars

Excellent service!

For our family we booked several tickets for different sites upfront for our trip to Rome. Booking is easy and the confirmation is clear and offers all the right information you need. On the spot we were welcomed and had great guides! Just check your spam box for your confirmation because as we didn't, we accidentally booked the same excursion twice! We showed our double tickets at the ticket office and we just heard that our second booking will be refunded. That's what we call excellent service. Well done Ticketbar you have your affairs in top order!!

January 16, 2020
Unprompted review
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Reply from Ticketbar

Dear Fam. Van Wijk,

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience!

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Kind regards,
Ticketbar

Rated 5 out of 5 stars

mistake from me

I did a mistake during my order.
I bought tickets for the coliseum for 1 date before my real date.
And the customer service changed my tickets very fastly after my request

I recommended !

January 15, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Zakaria,

Thank you so much for your feedback regarding our Customer Service, we are glad we were able to meet your expectations and help you with your reservation.

We look forward to hearing from you again!

Kind regards,
Ticketbar

Rated 5 out of 5 stars

Responsive support

Booked and received tickets to the Colosseum as promised. Customer support was responsive as well.

January 15, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Christina,

Thank you for taking the time to share your experience with us.

We are glad we were able to meet your expectations and your insight will help us to improve our Customer Service.

If you have any more questions, comments, or concerns during your stay, please feel welcome to reach back out as we would be more than happy to assist you.

Kind regards,
Ticketbar

Rated 5 out of 5 stars

Works like a charm..

January 15, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear George,

Thank you for taking the time to share your experience with us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Kind regards,
Ticketbar

Rated 5 out of 5 stars

Very helpful.

January 15, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Andrzek,

Thank you for taking the time to share your feedback with us.

It means so much when our best customers share their experiences. We are glad we were able to meet your expectations!

Kind regards,
Ticketbar


Rated 5 out of 5 stars

really good offer to save time and money!

At the beginning i wasn't so sure because i didn't know the website. But all the email arrived in some minutes so i get calm and know i trust completely this people.

January 15, 2020
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Irene,

Thank you for the feedback on your experience with our website.

We sincerely appreciate your insight because it helps us build a better customer experience.

If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist you.

Kind regards,
Ticketbar

Rated 4 out of 5 stars

An easy process

An easy process. All of the information was good. There was a video showing how to find the aerobus upon arriving for each terminal, which would be helpful. The only issue I personally had was knowing my arrival terminal (T1 or T2) since it wasn't specified on my airplane ticket. I also don't know how far apart the terminals are.

January 14, 2020
Unprompted review
Rated 5 out of 5 stars

Fain

It was very easy and quick to book the attraction that interested me, I recommend downloading the application on the phone to have the tickets at hand without printing them.

January 14, 2020
Unprompted review
Rated 5 out of 5 stars

I was very excited because I was…

I was very excited because I was planning an Easter birthday party at Casa Mila Barcelona. I am so glad that dear Vania and Bruna had so much understanding for me. You are wonderful!

Miriam from Berlin

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Quality service / Service de qaulité

Réservations et achats sans souci, service agréable. Suite à une visite annulée sur place (tour de la Nativité fermée à la Sagrada Familia), remboursement rapide sur simple demande courriel (après vérification bien sûr ! :-) ).
Troubleless reservation and purchase, nice service. Further to an "on site" visit cancelation (the Nativity tower at the Sagrada Familia was closed), swift refund after simple email request (after checking evedently ;-) )

January 11, 2020
Unprompted review
Rated 5 out of 5 stars

Very efficient service and nice people

Very efficient service and nice people. One of my time slot at Vatican was not available but Ticketbar customer service re- arrange very quickly the different visits to make sure I make it smoothly. Many thanks to Marta

January 11, 2020
Unprompted review
Rated 5 out of 5 stars

I did not receive the e-mail with…

I did not receive the e-mail with confirmation for payment the Lisboacard. I sent next day e-mail on official adress and I was very suprised when I received the answer. It was very fast and friendly. Thank you again, Daria!!!

January 9, 2020
Unprompted review

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