Ticketblaster 

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Rated 1 out of 5 stars

1 day before the concert and the tickets still haven’t been sent to me That’s so awful, I have bought tickets for all my friends , this is so embarrassing

Rated 5 out of 5 stars

I must admit, I was truly impressed by how effortless it was to work with Ryan and the company overall. Securing tickets to a highly sought-after show would have sufficed, but that was just the beginn... See more

Rated 5 out of 5 stars

Had some early issues with website booking packages over the Easter Period and followed up phone to Chantel at Ticketblaster who fixed up the issue I had with booking. Great seats my son and I enjoy... See more

Company replied

Rated 5 out of 5 stars

What a great experience. We picked up our tix through an internet alert & when there was a change in production which affected our seats, the ticketing team did not stop until they were sure we had ou... See more

Company replied

Company details

  1. Event Ticket Seller

Information provided by various external sources

Events. Concerts. Sports. We've got you covered.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best footy tickets right on the wing on…

Best footy tickets right on the wing on level 2. Super helpful beauty mate

April 13, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you enjoyed the location of your seats and the event!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 1 out of 5 stars

Is Ticketblaster a legitimate company?

I believe there will be more people out there like me, buying tickets from Ticketblaster website by paying way more than the face value. This website is very confusing. It made its name similar like Ticketek on purpose to trap customers who actually wanted to buy tickets from Ticketek. The price from Ticketblaster is as double as the one sold from official website. WILL NEVER BUY ANY TICKETS FROM HERE AGAIN!!!

April 13, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave a review.
We clearly state on our website that Ticketblaster is a secondary ticket marketplace and in no way are we trying to mislead our customers.
Our business T&Cs for every purchase is clearly illustrated on our website and at every point throughout the buying process.
Regards, Management.

Rated 5 out of 5 stars

once again very organised and…

once again very organised and efficient, we had no difficulties with our purchase and were very happy with the seats.

April 13, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you found the process of buying great tickets so easy!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 5 out of 5 stars

Chantel was amazing

Chantel was amazing. I made a typo in my email address causing all sorts of confusion. Chantel and her team assisted me with sorting this out last minute to make sure I could have a great experience at the football. Super responsive and helpful, even on the weekends. Appreciate your support

April 11, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
Chantel is one of our amazing customer service representatives and we are delighted to hear you found her helpful!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 5 out of 5 stars

Purchased tickets last minute

Purchased tickets last minute, quick, easy and well priced. Will use Ticketblaster again!

April 11, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you found the process of buying great tickets so easy!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 4 out of 5 stars

Great Seats!

Easy purchase, great seats.
Will use again!

April 11, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you enjoyed the event!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 5 out of 5 stars

Very happy

Quick, easy and great seats. Will use again 👍

April 5, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you had a good experience with our team!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 5 out of 5 stars

Very good good tickets and smooth…

Very good good tickets and smooth process Thank you Ticketblaster

April 5, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you found our booking process easy to use and efficient!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 5 out of 5 stars

A1 service

A1 service, a big thank you to Rachel. Customer service at its best 👍🏻

April 4, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
We pride ourselves on our customer service and Rachel is an asset to the team!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 5 out of 5 stars

Great service,extremely friendly…

Great service,extremely friendly staff,excellent seats,will definitely go again

April 3, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you had a good experience with our team and enjoyed the seats provided!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 5 out of 5 stars

Simply outstanding

Simply outstanding, I travel the world and I frequent many sporting events and the Marvel footy match I attended was no less than world class standards. Proud to be an Aussie. Go the Pies , thank you ticketblaster. See you again.

April 3, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you had an amazing time at the match!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 4 out of 5 stars

absolutely amazing staff and loved the…

absolutely amazing staff and loved the seats easy to get tickets easy to find and easy to deal with

April 3, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you had a good experience with our team!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 5 out of 5 stars

Got tickets to the medallion club at…

Got tickets to the medallion club at Marvel for West Coast vs Bulldogs.
Was a fantastic experience was apprehensive buying tickets off resellers but this has given me every confidence.
Ill be back for more

March 30, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you had a good experience with our team!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 1 out of 5 stars

Ticketblaaster, don’t take a chance!!

This ticket site tries to look similar to Ticketmaster so you will accidentally buy tickets on there site. I did exactly that!! If I had purchased tickets on Ticketek I would have gotten tickets far better. The show was also rescheduled to a date we couldn’t attend and they refused to give us a refund. Ticketek would have!! Avoid Ticketblaster at all costs!!!

March 29, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave a review.
We clearly state on our website that Ticketblaster is a secondary ticket marketplace and in no way are we trying to mislead our customers.
Our business T&Cs for every purchase is clearly illustrated on our website and at every point throughout the buying process.
Regards, Management.

Rated 5 out of 5 stars

I accidentally bought two lots of…

I accidentally bought two lots of tickets and I contacted the company they where so helpful and obtained a refund for me the lady I spoke to only by email was great her name is Chantel

March 9, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you had a good experience with our team!
We look forward to looking after your ticketing needs again in the future.
Regards, Management

Rated 1 out of 5 stars

They are Digital Scalpers

Made the same mistake as others on this review site.

This is my experience from today.
I made an honest mistake in purchasing tickets to NBL basketball, thinking I was on Ticketek. I'd never even heard of Ticketblaster.

I rang and explained the situation IMMEDIATELY after the purchase and that I would like to cancel. I can't believe that an Australian company would be so punishing as to not cancel due to an honest mistake.
So now I have tickets that cost 34% more than Ticketek.

I have it in writing from Ticketblaster that the face value of the ticket is $44.00 and they have charged me 34% mark up to $59.00.

Here is an extract from an article that mentions Ticketblaster and the business model used by Ticketblaster. It's exactly what happened to me;

"How to avoid being ripped off
Jeannie Patterson, a consumer protection expert and associate professor at Melbourne Law School, said scalped tickets are resale tickets where the seller has no intention of attending the event, motivated purely by profit.

Australians are being ripped off and penalised for buying massively marked up tickets.
“And scalping websites are getting away with it,” she said.

Dr Parry said that, at first glance, it can be difficult to distinguish a reseller from an official ticketing website as the resale sites often appear at the top of a Google search and appear professional.

Both consumers and sellers in New South Wales, Victoria, Queensland and South Australia can, under certain circumstances, be penalised for buying and selling tickets priced more than 10 per cent above retail value.

The ACCC says you run the risk of being turned away at the venue if you buy a ticket from any resale website.

“People think they’re buying genuine, original tickets and yet it’s consumers who often end up paying the price,” Ms Agar from CHOICE said.

“We think that all of the penalty should be worn by the scalping website, not the consumer."

Hopefully Ticketblaster have at least sold me a legitimate, albeit 34%+ overpriced ticket to the basketball. The official message from Rod Laver arena is they recommend to not use Ticketblaster as follows;

ROD LAVER ARENA
The simplest way to avoid scalping is to only ever purchase tickets from the authorised ticket seller for that event. For all events at M&OP, Ticketek Australia is the authorised seller and official ticketing partner.

We do not recommend purchasing tickets from sites such as Ticketmaster Resale, Viagogo, Queenoftickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, TicketBlaster, TicketBis or any other unauthorised re-sellers.

Avoid using search engines such as Google to find tickets. Scalpers will often use advertising and web pages which look official to trick people into thinking they are visiting the authorised ticket seller’s site.

If you are unsure, the promoter, sports team or artists’ website will always include links to the official ticket seller for their events, and all events listed on the M&OP website will have links through to the relevant page on Ticketek.

February 9, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

We thank this reviewer for taking the time to leave their review. This has been resolved with offline with the customer.
Please note - we clearly state on our website that Ticketblaster is a secondary ticket marketplace and that the sale price of the ticket may be above or below face value, this is dependent on varying factors. This is stated clearly on our website and at every point throughout the buying process.
As with any business, we operate within our T&Cs which are also easily found on the website.
Regards, Management.

Rated 5 out of 5 stars

Exceeded my expectations!

Brought a ticket to an event and due to a personal issue, I found out I couldn’t attend. I understood that I would probably lose my ticket but I contacted their customer service line and they went above and beyond to help me sell my ticket!! I didn’t expect it and I know other ticket selling companies don’t do this! I was very impressed and because of that, I’m happy to use them again in the future. Lifesavers!

January 20, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for your review.
It is great to hear about your positive experience with our customer service team and that we were able to assist with the resale of your tickets!
We look forward to working with you again in the future.
Regards, Management

Rated 5 out of 5 stars

Brilliant customer service experience

Brilliant customer service experience. I was having trouble booking tickets for Keith Urban and the guy on live chat walked me through options for half an hour. I need to sit on an aisle for medical reasons and I am sitting in an aisle seat in my preferred section and row thanks to Ticketblaster's guidance and help!

January 18, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave a review.
It is great to hear that our team were able to assist you! We hope you have a great time at the concert!
Regards, Management

Rated 1 out of 5 stars

I would never book through this website…

I would never book through this website again... We had good seats but paid a ridiculous amount for our tickets... They were selling tickets for $22 for Adults $5 for Children we paid $69 per ticket through this website! Absolutely ripped blind... NEVER AGAIN!!!! Taking advantage of hard working Aussie families.... DISGRACEFUL

January 18, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave a review.
We clearly state across our whole site that we are a secondary ticket marketplace and explain how our website works in our FAQ's. As we are a secondary ticket marketplace, as mentioned everywhere on our site - prices can be above or below face value. We are a hard working Australian company and in no way do we set out to take advantage of our customers. Our service is explained clearly and we are transparent.
It is good to hear that you enjoyed your seats though and I hope you were able to enjoy the game.
Regards, Management

Rated 5 out of 5 stars

Amazing customer support!

Amazing customer support!
The person helping me over the phone was super helpful and answered all my questions on the spot.
Would definitely buy again from here!!

January 18, 2021
Unprompted review
Ticketblaster logo

Reply from Ticketblaster

Thank you for taking the time to leave your review.
It is excellent to hear that you had a good experience with our team!
We look forward to looking after your ticketing needs again in the future.
Regards, Mangement

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