Ticketgum Reviews 1,504

This company is a scam.

Do not buy tickets from them.

They have no telephone and not deliver the tickets

My tickets weren't delivered the day before the match. I was told my order wouldn't be processed, even though I made the payment on February 7, 2026. It's already two days after the event, and I haven't received a refund or any information about when it will be delivered. I strongly advise against using this website.

Piotr B

DO NOT USE TICKETGUM!!!! It is a scam! We spent almost $700US for 2 tickets to an Arsenal game last week (April, 2026) and the tickets were never delivered to us. We are now disputing with our credit card company to get a refund. No customer service and no ticket delivery. Such a scam, so beware!

When we arrived, the tickets were either invalid or never properly delivered, and we were denied entry. Imagine flying internationally, spending thousands on flights, hotels, and planning a special trip—only to be left outside the stadium with no support and no solution.

DONT BUY FROM THIS SITE! I BOUGHT 4 TICKETS ON A LIVERPOOL MATCH AND WHEN I ARRIVED TO LIVERPOOL THEY TOLD ME THEY DID NOT HAVE THE TICKETS! I DID NOT EVEN GET A REFUND!

Tickets found for a premiere league game, money taken immediately nearly a 1000 pounds and day before the game after half the party travelled over from Spain an email was received saying they couldn't fulfill my order. 5 emails sent requesting a refund, not one reply or a simple acknowledgement, no phone number provided, absolutely disgusting service and they need to be closed down. Do not give up and dont give them the satisfaction of continuing to contact the sham of a company. Raise a payment dispute direct with you bank, I did this and received the money back in my account within a week.

Bought two tickets for the Chelsae man city game on sunday 12 April. Never got the tickets. Failed to be able to communicate with ticketgum despite numerous attempts. We feel like having been robed of 800 pounds. Stay away…

DID NOT RECEIVE TICKETS FOR PREMIER LEAGUE FOOTBALL MATCH ON THE 11TH APRIL 2026. PHONE NUMBERS AND EMAIL DETAILS WERE NOT VALID. UNABLE TO CONTACT THE COMPANY. WASTED MONEY ON FLIGHTS AND ACCOMMODATION. TICKETS WERE ORDERED IN DECEMBER 2025.

My wife used TicketGum to purchase tickets for the Tottenham vs. Crystal palace game on the 4th or March. It wasn't until the morning of 4th that someone finally replied saying that they could not fulfill the order. On top of that, they didn't issue a refund. Avoid

*AVOID*AVOID*AVOID
This so called company had guaranteed my tickets for a Manchester United game. I emailed on a Friday, before driving from Aberdeen to Manchester for the match on Sunday, and they said that the tickets were being dispatched over the weekend and I would receive my tickets up to 1 hour before the game. I then received an email from them on the Sunday morning, the day of the game, to say my tickets had been cancelled. They also promised a full refund within 7-12 working days, this was on the first of March and I still haven't received a refund from them and it is the first of April. My bank are in a dispute with them.
If i could give them zero stars I would.
This was a Christmas gift for my son who is a big Man U supporter, thanks for ruining his day.
Please avoid this company at all cost.

Warning!!! Do not buy tickets via Ticketgum!!
Bought three tickets for the Premier League via Ticketgum 5 weeks before the match. Paid 1400 pounds for the tickets. Everything is confirmed and payment is required to get the tickets. Booked flights from Sweden and hotel in London. Two days before the game I get an email that they cannot provide tickets for the 25/26 season.
Despite several attempts to reach Ticketgum they ghost me and I have not received my money back.

If you want to be ripped off, buy tickets via Tcketgum. Biggest scam on the Internet!!

We ordered tickers in November for Liverpool v Brighton as a family Christmas gift, Flew from the US and Ireland for the game only to have them pull the tickets 48hr before game time ...Not going to get into cost, but what kind of company runs there business this way! EXTREMLY disappointed to say the very least

I'd give it Zero Stars.

Bought tickets months ago for game in Brighton this weekend
Only told now that they are cancelled similar to others in the past week.
DO NOT BUY
TOTAL SCAM.
Lost many thousands in tickets, flights hotel etc.

SCAM SCAM avoid.If I could give a zero star rating I would. I purchased two tickets for Manchester united v Aston villa back in January, they immediately take 385pound from my account. They say upon purchase that all tickets are guaranteed. I received an email from them the evening before I'm to fly over to attend the game to say that they have cancelled my order and are going to give me a voucher for next seasons premier league, no mention of a refund whatsoever ,this is blatant theft., this is completely unacceptable. I had a hotel flights and accommodation booked, it's an absolutely disgusting way to treat your customers.I've emailed them and contacted the number provided online but I've received Zero communication.

My son bought two ticket for Arsenal Everton game this Saturday back in December and has just received an email saying that these tickets can't be fullfilled for some reason. No refund offered just a note saying they can have 120% credit for next season. Sounds like a complete SCAM to me. Looking into how to get their money back if at all possible. My advice stay away from this company.

I got a very bad experience. They cancelled my order without informing a proper reason. And they didnt give me the refund so far. What they have done is they did that ticket for next season. Is their choice when I can watch the game? No its customers' choice. Not theirs. They should give me the refund. Ticket gum are so bad and not trustable. I lost my whole money I paid.

Beware of the SCAM. The company is running a scam. I only bought tickets two weeks ago and was advised 2 days before the game that the company is undergoing a restructure and will instead provide a voucher for next season. I do not live in the UK and I need a refund. TicketGum is a SCAM. My order was 496314

After booking tickets for the Man united vs Aston Villa game for my 11 year old son as a Christmas present. I recieved an email today from 'Harry' - The email was generic employed that Ticket Gum was being taken over by another company and could no longer fullfil the order.

'As part of this transition, and due to legal and administrative constraints, the current company will unfortunately not be able to fulfill ticket orders for this season.'

I have Flights and accomdation booked and payed for from Ireland. It was absoluately heartbreaking to see my sons reaction when I told him we wouldn't be going to the game. We will still fly over and try to make a nice weekend atleast.

The offer was even more patetic -

"As a valued customer, we are issuing you a 120% credit voucher for the amount you paid.

Upon successful completion of our restructure, this voucher could be valid for use during the next Premier League season and could be applied toward any available match or event on the new platform."

THE BEST PART... WAIT FOR IT... I WENT ONTO THE WEBSITE AND THE ARE STILL SELLING TICKETS FOR THE GAME!

BE AWARE THIS COMPANY JUST EMAILED ME TO SAY THEY WILL NOT BE FULFILLING ANY MORE PREMIER LEAGUE TICKET ORDERS FOR THE CURRENT SEASON!!!!

Placed an order for 2 tickets last year for this weekends mens Arsenal v Everton game. Very excited 10 year old going to see his first PL game with his dad. Flights and accommodation booked. Late this afternoon I received the below email.

Harry (FC)

Mar 12, 2026, 16:24 GMT+2

Dear Anne,

We hope this message finds you well.

We are reaching out to share an important update regarding our company and your recent ticket purchase.

After 10 years of operating in the global ticketing market, we are in the process of transitioning to a new company structure that we hope will materialize and begin operating at the start of the next Premier League season.

This strategic step that we hope to achieve is designed to strengthen our long-term operations and ensure full compliance moving forward.

As part of this transition, and due to legal and administrative constraints, the current company will unfortunately not be able to fulfill ticket orders for this season.

We understand this is disappointing news, and we sincerely apologize for the inconvenience this may cause.
This decision was not made lightly and comes as part of a broader restructuring process.

As a valued customer, we are issuing you a 120% credit voucher for the amount you paid.

This is the coupon code: Anne441945

Upon successful completion of our restructure, this voucher could be valid for use during the next Premier League season and could be applied toward any available match or event on the new platform.

We are doing our best to make sure you are able to enjoy an even better experience next season under the new company’s operations.

This voucher represents the final resolution from the current company prior to the completion of the transition.

Over the past decade, we have proudly served football fans from around the world, and your trust has always meant a great deal to us. We look forward to completing our restructuring and welcome you again next season.

If you have any questions or need assistance regarding your voucher, our support team is here to help.

Thank you for your understanding and continued support.

Warm regards,
Ticketgum

Needless to say a voucher for next season is of no use to us and we will have to source tickets elsewhere for this weekend. Have requested a full refund from them,close to €800 paid,no response to emails,phone number does not work. DO NOT USE THIS COMPANY