Ticketmaster France Reviews 27,802

My password never works I always have to create a new one it’s very frustrating

Terrible service to get tickets. Waiting for more than 1 hour inclusive waiting room. And at the moment presale started I was logged out automatically.

I booked from Netherlands, my French is not that good but there is no option on your site fir English Translation. Maybe good idea to add

I wanted to choose a chair bedise my freinds but it wasn't possible to choose your exat place yourself

Rapide, simple et efficace !!!

Simple, rapide, sur.

It is my first experience and iits starting point but it was really very easy and fast. I hope to continuing in future

I bought tickets for a concert scheduled for 31/10/2024, which was cancelled.

Submitted an online refund request as soon as the cancellation announcement was made and was given an estimate of upto 4 weeks for the refund to come in. It has been over 2, months and I am yet to receive my refund.

I have tried to contact ticketmaster.fr multiple times and not once have I received a reply. There is no clear complaint processing no live chat, no phone number to call. I would not recommend using Ticketmaster.fr to anyone.

Seating Plan was very good and enabled me to select exactly the type of ticket I was after.

The fact that Ticketmaster France will actually post you a real ticket, rather than having to use an app on your phone, was a real bonus as well: something to add to my collection of concert ticket stubs going back to 1974.

While most of the site translates pretty well to English, some parts did not. Thankfully, my schoolboy French was good enough to translate what I needed.

Easy to order tickets

the customer service hasnt replied to my urgent email in weeks.

I pain 2000€ for tickets, that got removed from my ticketmaster account. ive been treibt to get my money back but no answer from TM customer service.

Facile, direct,on a les tickets et on les imprime tout de suite.

Great site, easy seat selection, systematic booking with no hassles.

impossible to get tickets

I ordered two tickets with postal delivery abroad. I didn't get a tracking number as it was promised, and when I wrote to the customer support, I got three notifications to I ordered two tickets with postal delivery abroad. I didn't get a tracking number as promised, and when I wrote to the customer support, I got three notifications to evaluate the service because I had just spoken with someone, which is a lie, because it happened three times out of three times and no one contacted me once, in any form.
I finally found the tickets in my mailbox more than two weeks after paying my order, even though it was promised a much shorter delivery time. It was a stressful two weeks. For sure I would not like to use this site again to buy tickets because I absolutely do not feel it reliable (you cannot turn to anyone with questions and they lie). At the moment, I also doubt that I will get to the concert with my tickets, but that will only be known in six months...
I rate it two stars because the ticketing process was easy and the website didn't throw me out once despite it was overloaded.

No direct customer services. The queue prompted people automatically to an unexpected day

A slow website that leaves you wondering if the transaction is happening but gives you a timer to remind you how long it is taking makes you feel as though it is your fault.
Then at check out a charge of €1.65 for the option of printing out your digital e ticket at home using your materials is an insult.