TicketSales.comReviews 

29,159
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 6,496 reviews, reviewers had a great experience with this company. Customers generally find the purchasing process quick, easy, and straightforward, appreciating the user-friendly website design. Many people highlight the ease of navigation and the clear layout of information, making it simple to find what they need. Reviewers also noted the efficiency of ordering and payment, often securing good seats at reasonable prices. However, some customers expressed dissatisfaction with pricing, finding tickets to be very expensive or feeling they were overcharged. There were also instances where people couldn't see exact seat locations or views from their tickets before purchase, and some experienced issues with receiving tickets on time or processing orders. A few other people also felt that the website sometimes defaulted to incorrect locations or had problems with payment processing.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the process straightforward,... See more

Website

Consumers find the website experience to be ambiguous, with some reviewers praising its user-friendliness and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the purchase process quick... See more

Price

People report negative experiences with price, often finding tickets to be significantly overpriced, with... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting positive experiences, such as fast... See more

Reviews shaping this summary

Rated 1 out of 5 stars

BEWARE! Rip off outfit. Prices for Canadian events are in US dollars, instead of Canadian dollars, but that is not made clear on website. Even my purchase confirmation did not state that cost was i... See more

Company replied

Rated 4 out of 5 stars

I would have rated you guys a 5 if when I tried on my phone and laptop both, I couldn't see on the floor plan the exact location of the seat, I could only see the section. Maybe I just didn't know whe... See more

Company replied

Rated 4 out of 5 stars

It was straightforward. I am giving four stars rather than five because I have not experienced all of the process yet, such as receiving the ticket, possible errors, etc.

Company replied

Rated 4 out of 5 stars

Site is easy to navigate. Easy to read ticket price. Map of the general seating section is easy to read. It would be nice to be able to click on the actual seat to see even more detail. Overall easy a... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Event Technology Service
  3. Hobby Store
  4. Online Marketplace

About TicketSales.com

Written by the company

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules.

TicketSales.com Reviews:

TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. To read verified TicketSales.com reviews, see below. Read more featured TicketSales.com Reviews.

Is TicketSales.com Legit?

TicketSales.com is a legitimate, well-known secondary ticket marketplace that's been around since 2017. TicketSales.com customers consistently rate the company high due to their industry-leading customer support, safe and secure payment processing, and 100% Guarantee for valid and authentic tickets.

TicketSales.com Support:

Need help with an order? The TicketSales.com Customer Care team is ready to help.

TicketSales.com Customer Care is open 9am-1am Eastern, 7 days per week. Please reach out to the Customer Care team:

Phone: (888) 729-4718
Email: customercare@TicketSales.com
Live Chat: TicketSales.com Live Chat

TicketSales.com is Top Rated!

Written by the company

Trusted by Millions
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

100% Buyer Guarantee

Authentic, Accurate, and On Time

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

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4.1

All reviews

(29,159)

5,799 reviews in the last 12 months

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Rated 1 out of 5 stars

I thought this was a direct site to…

I thought this was a direct site to centre 200 as it was listed when I clicked on the website. Can you refund my money.the tickets can be purchased locally for 89.
Ticket sales state they cannot refund my money. So a 89 dollar ticket that could be purchased at the venue cost me 560 us for two tickets. I emailed the seller asap for a refund…no refund and no tickets sent to me. Appears to be a fraudulent transaction

May 28, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Russell,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

All orders are tracked by our customer service department so we can guarantee all tickets will be delivered in time for your event. You should have received an email when the order was confirmed with the estimated “in hand” date provided by the seller.

Please note: Many venues do not release their tickets until closer to the event, sometimes even waiting 24 hours prior to sending out e-tickets.

To lay your concerns to rest, we guarantee that we will deliver your tickets to you in time for the event. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Ordering made simple

Ease of ordering

May 27, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Edward,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Awesome thank you

May 29, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello James,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy process to use!

May 28, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Louis,

We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.

Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care

Rated 2 out of 5 stars

I wanted to choose my seats and see the…

I wanted to choose my seats and see the seat numbers

May 28, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Andy,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 1 out of 5 stars

I did not want to make a purchase in US…

I did not want to make a purchase in US dollars from you I want to cancel my order and be refunded now Please

May 27, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Dale,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 1 out of 5 stars

Slow

Slow, but helpful

May 28, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Marcelo,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 1 out of 5 stars

My mistake

My mistake. I thought I was dealing with a legitimate company. First, they didn't make it clear that I was buying in US funds for a Canadian show. I paid $688 Cn for tickets that would have cost $244 Cn had I bought them from a legitimate company. An absolute rip off. I believe in companies making profit but this one crossed the line. Lesson learned. I will not deal with TicketSales.Com again.

May 21, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Jim,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

We are a secondary ticket resale marketplace and not the primary venue or performer. As a result, all ticket prices on our site are set by the sellers, not TicketSales.com. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page stating, “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.”

We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish. We value our loyal fans and are committed to your satisfaction. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars

Why am I buying for a Canadian game in…

Why am I buying for a Canadian game in a Canadian city with two Canadian teams US dollars? Ridiculous

May 27, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Dale,


Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service

May 27, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Ariadna,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

It was great

May 27, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Derrick,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

We don't know where the tickets are

We don't know where the tickets are

May 26, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Dean,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

All orders are tracked by our customer service department so we can guarantee all tickets will be delivered in time for your event. You should have received an email when the order was confirmed with the estimated “in hand” date provided by the seller.

Please note: Many venues do not release their tickets until closer to the event, sometimes even waiting 24 hours prior to sending out e-tickets.

To lay your concerns to rest, we guarantee that we will deliver your tickets to you in time for the event. If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

General Admission (GA) tickets are Berm…

General Admission (GA) tickets are Berm seats. Do not make the mistake in thinking you will be assigned seats.

May 26, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Ashtyn,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to purchase tickets

Easy to purchase tickets. BTW: customer service when talking to a theatre representative is always terrific. And love the closed captioned glasses!

May 26, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Ellen,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Map view

I just wish the map of the stadium showed the rows and the seat numbers.

May 26, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Bill,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Slick and Easy Thanks!

Slick and Easy Thanks!

May 26, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Michael,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 1 out of 5 stars

The site doesn't show where the seats are!

The site doesn't show where the seats actually are. I hope these are good seats!??

May 26, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Joe,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to fill out ticket form.

May 25, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Paul,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy process

Easy process

May 25, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Leonora,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

simplicity is key

May 25, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

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