Really speedy service following use of easy to use website and ordering process. Like the quality of the duvet covers (200tc) and pillow cases. Thank you.
Company replied
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See what reviewers are saying
Product seems good - only washed once, cannot comment on how it lasts. Did arrived promptly and packaged well. Customer care isn’t up to my standards as it did offer 15% discounts upon sign up but... See more
Company replied
Ordered some pillow protectors - I’ve only ever had polyester quilted ones before and these are such a treat - like thick cotton pillowcases with a zip. Have been very handy with sick children! Also... See more
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As a side & back sleeper, my ideal pillow is a generously filled but infinitely squishable pillow to get into the crook of my neck. These pillows are heavenly: supportive but soft, light & squishable,... See more
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Company details
About Tielle
Written by the company
Love sleep, love luxury
PILLOWS DUVETS BED LINEN TOWELS
Tielle is the online retail branch of our parent company, Tradelinens Ltd, who have been providing guests at top hotels around the world with a great night’s sleep for over 30 years. We have unrivalled experience of working with the luxury hotel industry, expert knowledge about textiles, and a passion to provide the best in bed linen.
We were inspired to launch Tielle by frequent calls from interior designers, boutique hotel owners and guests of the hotels who had slept in our bed linen and loved it so much they wanted to buy it for themselves. It’s the little things in life, such as the quality of your pillows and bed linen that make a big difference to your day. And it’s because Tielle cares about these small but mega-important details that we’re sought-after by the UK’s most discerning hotels.
With 30 years experience advising, manufacturing and supplying top quality products to world class hotels, now you can enjoy the same level of luxury, quality and style in the comfort of your own home.
Simply call us and we’ll advise on the best linen for you.
PILLOWS DUVETS BED LINEN TOWELS
Contact info
The Old Granary, Mile Barn Farm, HP4 1QR, Berkhamsted, United Kingdom
- 01442 843 769
- orders@tielleloveluxury.co.uk
- www.tielleloveluxury.co.uk
4.6
Excellent
462 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Really speedy service following use of…
Really speedy service following use of easy to use website and ordering process.
Like the quality of the duvet covers (200tc) and pillow cases.
Thank you.
June 26, 2026
Reply from Tielle
Thank you so much for your lovely review. We're so pleased you found it easy to order on our website and it's great to hear that you love your new bedlinen!
all beautiful quality
June 24, 2026
Reply from Tielle
Thank you for your review! We're so glad you're pleased with the quality of your Tielle products
Amazing pillows
Amazing pillows, great friendly service quick and responsive for delivery and questions.
March 25, 2026
Reply from Tielle
Thank you for your lovely review! We're so pleased you were happy with the customer service you received - and that you love your new pillows!
Not worth the money
Nowhere close to the comfort that I was hoping for especially given the cost involved. Disappointed overall.
February 23, 2026
Reply from Tielle
Thank you for taking the time to leave a review. We're sorry to hear you weren't satisfied with this product. However it is one of our bestsellers, loved by luxury hotels and retail customers alike.
Our Savoy mattress topper is made with Grade 1 feather and down, which is reflected in the price. We also use a high quality casing to ensure the feather and down cannot escape.
Feather and down toppers are designed to add a layer of softness and comfort to a bed, rather than provide support.
I got the wrong bedlinen
I got the wrong bedlinen. at the homepage for double is written 140x200. I ordered this double linen set and got 203x203?
February 24, 2026
Reply from Tielle
Thank you for your review. As my colleague mentioned via email, we can see that you purchased our 300tc Double Bedlinen Set which is made for a bed that is 135/190cm - a standard UK double bed. The fitted sheet is made for a UK double bed but the duvet cover is not the same size as the bed. Our double duvet covers are 203/203cm. The sizes shown on the size chart and product details page refer to the bed sizes rather than the duvet cover size.
Reply from Tielle
Thank you so much for your review! We're so pleased to hear that you love our products and would recommend our brand - it really means a lot!
Crunchy pillows, late refund
Bought a pair of feather pillows because I read that they were used at a top hotel and were incredible. Not my experience unfortunately. The feathers were coarse and hard and the pillow made crunching sounds whenever I moved my head (I think it was the fabric used to cover the feathers), which I couldn’t live with. Much better pillows at John Lewis.
I returned the pillows on the assumption that I would receive my refund in 7 - 10 working days as per their terms. Called on 10th day as no refund received. Was told it was only then being processed and would take up to 5 more working days. A bank transfer is instant these days. Not impressed.
January 14, 2026
Unprompted review
Reply from Tielle
Thank you for your review. As explained by our colleague, our warehouse was closed from 24 December to 2 January, so returns could not be received during that period. We received your return on 2 January and processed your refund on 14 January, which is within the 7–10 working days outlined in our Terms and Conditions.
Please note that refunds are issued back to the original payment method via our website. The time it takes for funds to appear in your account is determined by your bank and is outside our control.
Regarding the pillow, the firmer feel of the fabric is due to the high-quality, high-thread-count casing used to prevent feather and down leakage. This is our best-selling pillow, and this feedback is very unusual.
While we are always happy to help, we do not tolerate rude or aggressive language toward our staff, who are doing their best to assist.
Kind regards,
Tielle
Reply from Tielle
Thank you so much for your review! We're so pleased you're happy with the quality of our products
Be careful to measure, customer service is lacking
I was so excited to splurge and buy some excellent bedding. I stayed at a hotel in Paris and fell in love with my pillow and sheets. So when I got home, I decided to buy the same. The quality is excellent, but the webiste and customer service aren't. I placed my order and thought I'd ensured I'd purchased the correct size of everything (king size). Not once did the website flag anything suggesting that I double- or triple-check the king-size bed measurements, even though my order was shipping to the US. I had no idea that a king-size bed in the UK is smaller than one in the US. Therefore, my fitted bottom sheet does not fit my bed. When I reached out, it was at this point that this was explained to me. I thought, oh well, I'll buy another fitted sheet as they were on sale, but then shipping was going to be 3X the cost of the fitted sheet. I emailed the representative regarding this and never heard another word. I would have thought, especially since I bought the sheet, that they would have worked with me to come up with some sort of solution. This was very disappointing from a customer service perspective.
November 12, 2025
Unprompted review
Reply from Tielle
Hi Lara,
Thank you for taking the time to leave this review. As we are a UK based company, all our product names refer to UK bed sizes rather than US sizes. We do know this can be confusing because there is some overlap of size names between the two countries; this is why we include the dimensions of our products on all our product pages and on our buying guide. We often help US customers over the phone or via email prior to purchase to make sure they get the best size for beds that aren't UK standard sizes.
We do not have a warehouse in the US, which means all our products are shipped from the UK. As such, our shipping charges are based on the cost couriers charge us for shipping to countries outside of the UK.
My colleague did come back to you the day after your most recent email to let you know that, as the product you ordered is what was sent out to you, we would unfortunately not be able to send a free replacement.
Kind regards,
Tielle
Great product and speedy shipping.
September 25, 2025
Reply from Tielle
Thank you so much for leaving us this review! We're so glad you love your new product
Reply from Tielle
Thank you for leaving us this review - we're so happy you love your new pillows!
Great quality
Order was very well packed in cotton bags, came quickly and even contained some surprise gifts, thank you!
Very comfy bedding that has transformed my bed and massively improved my sleep.
Highly recommended.
September 25, 2025
Reply from Tielle
Thank you so much for leaving us this lovely review! We're so glad our bedding has improved your sleep so much!
Sateen or not??
I have used this Company for years for all my linens and have been happy enough to recommend them to friends and family who have also ordered from Tielle. I always order the 300tc Hotel Classic bedlinen. I ordered two fitted sheets in the newly available Emperor size and am very disappointed to find they now call it Sateen. When I called the Company to complain they said it's always been sateen. I have older stock to prove it hasn't. Why change something perfect. Such a shame.
October 1, 2025
Unprompted review
Reply from Tielle
Thank you for taking the time to leave us this review. I’m sorry to hear you were unhappy with the sheets, but our 300 thread count linen has always been sateen weave – the only percale weave we sell is our 200 thread count. We have recently rebranded and, as part of this, decided to update our packaging to make some features clearer to customers; this included adding in the reference to sateen weave.
First time trying this micro stripe 400…
First time trying this micro stripe 400 thread count bedding and I slept like a baby!! So soft and luxurious! Would definitely recommend ✨
September 14, 2025
Unprompted review
Reply from Tielle
Thank you so much for this lovely review! We're so glad you slept well on our new microstripe bedlinen
The comfiest pillows I've ever seen
Lovely pillows just like sleeping on a cloud.
August 14, 2025
Unprompted review
Reply from Tielle
Thank you so much for your review! We're so pleased you're happy with your new pillows
Reply from Tielle
Thank you for leaving us this review! We're glad to hear you're pleased with the products - and our service!
Exceptional products and positive values
I travel a lot, and there is nothing better than the best of hotel beds - and I now have this at home. The linen from Tielle surpasses anything you will get in the vast majority of shops, and I’m not sure about the service comments - the company is really good. Everything they sell is top quality, I’ve bought the bedding, towels, pillows, toppers and dressing gowns - maybe. Only the towels are available the. same elsewhere. A note on the bedding is that their sateen finish. Is not like other sateens, but a hybrid ultra-soft weave.
I think they are a hidden gem and wish more British companies spent less on marketing and more on the product as Tielle clearly does.
Hope they keep their values and don’t change, I couldn’t be happier.
June 13, 2025
Unprompted review
Reply from Tielle
Thank you so much for leaving us such a lovely review! We really appreciate it, and we're are so happy you love all your new products - we hope you enjoy having the hotel feeling at home!
Reply from Tielle
Thank you for taking the time to leave us this review! We're glad to hear you are happy with your new products
Beautiful bedding
Beautiful bedding, silky soft & luxurious.
Buy it in sets as your old linens can look faded
January 30, 2025
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