Tielle Reviews 

461
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Really speedy service following use of easy to use website and ordering process. Like the quality of the duvet covers (200tc) and pillow cases. Thank you.

Company replied

Rated 2 out of 5 stars

Product seems good - only washed once, cannot comment on how it lasts. Did arrived promptly and packaged well. Customer care isn’t up to my standards as it did offer 15% discounts upon sign up but... See more

Company replied

Rated 5 out of 5 stars

Ordered some pillow protectors - I’ve only ever had polyester quilted ones before and these are such a treat - like thick cotton pillowcases with a zip. Have been very handy with sick children! Also... See more

Company replied

Rated 5 out of 5 stars

As a side & back sleeper, my ideal pillow is a generously filled but infinitely squishable pillow to get into the crook of my neck. These pillows are heavenly: supportive but soft, light & squishable,... See more

Company replied

Company details

  1. Bedding Store
  2. Bed Shop
  3. Home Goods Store
  4. Linens Store
  5. Upholstery Shop

About Tielle

Written by the company

Love sleep, love luxury

Tielle is the online retail branch of our parent company, Tradelinens Ltd, who have been providing guests at top hotels around the world with a great night’s sleep for over 30 years. We have unrivalled experience of working with the luxury hotel industry, expert knowledge about textiles, and a passion to provide the best in bed linen.


We were inspired to launch Tielle by frequent calls from interior designers, boutique hotel owners and guests of the hotels who had slept in our bed linen and loved it so much they wanted to buy it for themselves. It’s the little things in life, such as the quality of your pillows and bed linen that make a big difference to your day. And it’s because Tielle cares about these small but mega-important details that we’re sought-after by the UK’s most discerning hotels.


With 30 years experience advising, manufacturing and supplying top quality products to world class hotels, now you can enjoy the same level of luxury, quality and style in the comfort of your own home.


Simply call us and we’ll advise on the best linen for you.


PILLOWS DUVETS BED LINEN TOWELS

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

461 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(461)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

stayed in a 5 star hotel with the most…

stayed in a 5 star hotel with the most comfortable pillows so we removed the pillow case, photographed the Tielle label and ordered two pillows before we had even checked out! Excellent quality and value

November 27, 2024
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Reply from Tielle

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Excellent products

Excellent products, good vale and will definitely buy more

November 27, 2024
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Reply from Tielle

Thank you for taking the time to leave us this review!

Rated 5 out of 5 stars

Great pillows

Great pillows, beautifully packaged and already recommended them to family

November 26, 2024
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Reply from Tielle

Thank you for taking the time to leave us this review!

Rated 5 out of 5 stars

Top notch customer service from Tielle

Top notch customer service from Tielle.

One of my items arrived with the zip broken. I emailed Tielle to let them know and, within a few days, replacements had been delivered.

The Tielle pillows are awesome - highly recommend!

December 3, 2024
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Reply from Tielle

Thank you for taking the time to leave us such a lovely review! We are glad that we were able to resolve the issue with your order.

Rated 5 out of 5 stars

great experience with Tielle.

great experience with Tielle.
Orders are delivered quickly.
High quality of the sheets, pillows etc.
i have never been disappointed.
Keep on!

December 2, 2024
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Reply from Tielle

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Herringbone Blanket

The product (forest green herringbone blanket) was very good quality, as described. It was delivered on time and came in a beautiful cotton bag. As it’s a gift for a friend the high quality presentation is an added bonus.

November 28, 2024
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Reply from Tielle

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Good quality item

Very please with the 2 throws I ordered. The delivery was quick and impressed by the packaging that they arrived in too. I would recommend Tielle.

November 27, 2024
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Reply from Tielle

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Great service

Great service, fast and efficient. Good quality although not to the same specifications and weight as the ones supplied to The Pig Hotel Group having stayed and my partner commented on how he would like the same for his Birthday. Was a little disappointed. Saying that it is still a lovely dressing gown.

November 25, 2024
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Reply from Tielle

Thank you for leaving us this review. It's great to hear that you are pleased with the quality of our robes. Unfortunately we do not supply robes to The Pig Hotel Group. As such, the specifications and weight of our robes will differ from theirs.

Rated 5 out of 5 stars

My second purchase from Tielle which…

My second purchase from Tielle which I’m absolutely delighted with.
The whole process from ordering to receiving was straightforward,quick & beautifully wrapped
Thank you.

November 12, 2024
Tielle logo

Reply from Tielle

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Another Tielle purchase

I won’t shop anywhere else for bed linen or duvets and pillows. Great quality when compared to the high street and have a competitive price tag.

November 22, 2024
Tielle logo

Reply from Tielle

Thank you for taking the time to leave us such a lovely review!

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