Arrived quickly and well packed. Quality impressive, each pillow in its own cotton bag. So far they remain plump and allow a really good night’s sleep. Very pleased with the purchase. Thank you.
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Product seems good - only washed once, cannot comment on how it lasts. Did arrived promptly and packaged well. Customer care isn’t up to my standards as it did offer 15% discounts upon sign up but... See more
Company replied
Ordered some pillow protectors - I’ve only ever had polyester quilted ones before and these are such a treat - like thick cotton pillowcases with a zip. Have been very handy with sick children! Also... See more
Company replied
As a side & back sleeper, my ideal pillow is a generously filled but infinitely squishable pillow to get into the crook of my neck. These pillows are heavenly: supportive but soft, light & squishable,... See more
Company replied
Company details
About Tielle
Written by the company
Love sleep, love luxury
PILLOWS DUVETS BED LINEN TOWELS
Tielle is the online retail branch of our parent company, Tradelinens Ltd, who have been providing guests at top hotels around the world with a great night’s sleep for over 30 years. We have unrivalled experience of working with the luxury hotel industry, expert knowledge about textiles, and a passion to provide the best in bed linen.
We were inspired to launch Tielle by frequent calls from interior designers, boutique hotel owners and guests of the hotels who had slept in our bed linen and loved it so much they wanted to buy it for themselves. It’s the little things in life, such as the quality of your pillows and bed linen that make a big difference to your day. And it’s because Tielle cares about these small but mega-important details that we’re sought-after by the UK’s most discerning hotels.
With 30 years experience advising, manufacturing and supplying top quality products to world class hotels, now you can enjoy the same level of luxury, quality and style in the comfort of your own home.
Simply call us and we’ll advise on the best linen for you.
PILLOWS DUVETS BED LINEN TOWELS
Contact info
The Old Granary, Mile Barn Farm, HP4 1QR, Berkhamsted, United Kingdom
- 01442 843 769
- orders@tielleloveluxury.co.uk
- www.tielleloveluxury.co.uk
4.6
Excellent
462 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tielle
Thank you for taking the time to leave us this review!
Reply from Tielle
Thank you for taking the time to leave us this review!
Extremely high quality products
Extremely high quality products, totally efficient organisation, excellent communication and service… would highly recommend….
November 6, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review!
Simple to use web site, clear, reasonably priced and quick
Simple to use web site, lots of choice. I found what I wanted fairly quickly at a reasonable price, it came very quickly and is excellent quality. Tielle kept me fully informed about my order and expected delivery. What more can I say - a great online shopping experience. I will definitely use Tielle again. Many thanks!
November 6, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review!
Fluffy cloud bed heaven for duvet days…
Fluffy cloud bed heaven for duvet days and sleepy nights. Waited a long time to treat ourselves to an expensive mattress topper and it didn’t disappoint! Worth the money, arrived super quick too.
November 1, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review!
Product seems good
Product seems good - only washed once, cannot comment on how it lasts. Did arrived promptly and packaged well.
Customer care isn’t up to my standards as it did offer 15% discounts upon sign up but I didn’t received anything, when I contacted them they told me that I haven’t registered and given my consent. Which I have, but some magical way they have started sending me marketing materials! How does that work! You cannot see I have given but somehow your system knows! Poor customer experience.
October 29, 2024
Reply from Tielle
Thank you for sharing your feedback with us. We're glad to hear that your order arrived promptly and that you’re pleased with the product so far. We apologise for any confusion regarding the Sleep Circle discount. We wish you had reached out to us again so we could better understand what happened and ensure everything was resolved. We are always more than happy to look into any issues.
Excellent service
Customer service was prompt and courteous when responding to my inquiry about wonderful pillows being used at a hotel at which I stayed. Placing the order was easy and the overseas delivery was quick.
October 24, 2024
Beautiful bedlinen set.
Beautiful bedlinen set.
Slight issue with my order however customer services went above and beyond my expectations of resolving this very quickly.
A happy customer and I cannot highly recommend this company.
October 31, 2024
Unprompted review
Excellent!
October 24, 2024
Starting with the Customer Support…
Starting with the Customer Support team; They're polite, quick in sending feedback and effective.
There has been a slight delay in the delivery schedule, to be clear it was just one day, nevertheless they happily, and without a second question forwarded my order to a new destination.
Beyond that and above all the quality from the fabric to the engraving are excellent. It really was the perfect wedding gift.
October 7, 2024
Reply from Tielle
Thank you for taking the time to leave us this lovely review!
Reply from Tielle
Thank you for taking the time to leave us this review! We're glad to hear you had a positive experience with us. If there's anything we could do to make your experience a 5 star one, please let us know. We're always looking for ways to improve :)
Fits deep mattress perfectly
Quick delivery. My main concern was whether it would fit my deep mattresses. No need to worry. Fits perfectly. Maybe the depth should be added to the description. I’ve also got M&S extra deep. Fits the same. Nice feel. Lovely large fitting pillow cases too.
October 14, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
Great company
Great company. Quality bedding, well packaged and quick delivery. Highly recommended.
September 30, 2024
Reply from Tielle
Thank you for leaving us this review!
Super quality
Super fast delivery. Easy to navigate website. Order came beautifully packaged. High quality , comfortable pillows . Will be making more purchases in the future.
October 10, 2024
Reply from Tielle
Thanh you for taking the time to leave us this lovely review!
Great service and quality item
October 9, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review!
Tielle bed sheets
I purchase 2 flat bed sheets which are exceptionally crafted and very comfortable and light to sleep on
October 13, 2024
Unprompted review
Reply from Tielle
Thank you for taking the time to leave us such a lovely review. We're so pleased you're enjoying your new products!
Sheer luxury
Beautiful fabric, lovely fluffy towels.
The bedding is soft and generous sizes. Would buy again
September 24, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review. We're so pleased you're enjoying your new products!
Silky, light and warm
Bed linen and duvet like sleeping under a silky cloud. And warm. Wonderful. The delivery was very fast too. I bought the 10.5 tog feather and down duvet with the classic 300 thread count linen.
October 4, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review. We're so pleased you're enjoying your new products!
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